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Post by hmv on Sept 12, 2010 9:51:13 GMT
A guide for businesses on distance selling. www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdfCan I charge the consumer the cost of insuring items that I send out? 3.20 No. These items belong to you until they have been accepted by your consumer. So you cannot charge your consumers for carrying risks that you should bear. See paragraph 3.36 for more information. 3.36 Where goods are lost in transit from you to the consumer you will need to either send new goods or offer the consumer a full refund, including delivery charges. See paragraph 3.20 for more information. The Sale of Goods Act .... www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/ |
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jimmybat
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Post by jimmybat on Sept 12, 2010 12:47:32 GMT
3.36 Where goods are lost in transit from you to the consumer you will
need to either send new goods or offer the consumer a full refund,
including delivery charges. See paragraph 3.20 for more information.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Thank god i have been doing something correct
been dong that sice i started in business
James
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ken
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Post by ken on Sept 12, 2010 13:33:35 GMT
3.36 Where goods are lost in transit from you to the consumer you will need to either send new goods or offer the consumer a full refund, including delivery charges. See paragraph 3.20 for more information. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Thank god i have been doing something correct been dong that sice i started in business James You also offer free postage James which of course is a bonus.  Ken. |
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Scylla
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Post by Scylla on Sept 12, 2010 14:35:15 GMT
Thank god i have been doing something correct
been dong that sice i started in business
JamesI can testify to that  (That missing coffee has never turned up - but I did get a letter a couple of weeks ago that had been posted June 2009  ) scylla |
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jimmybat
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Post by jimmybat on Sept 12, 2010 16:08:18 GMT
BUT did you ever get your juice
James
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Scylla
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Post by Scylla on Sept 12, 2010 16:45:27 GMT
Yes James! The second lot you posted I got the very next day. I told you in your Suppliers thread. You don't take a blind bit of notice of anything I say  Thank you (((James))) scylla x |
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jimmybat
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Post by jimmybat on Sept 12, 2010 17:14:46 GMT
sorry i forgot dont tell me off
James
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Scylla
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Post by Scylla on Sept 13, 2010 1:25:27 GMT
Awwwwwwwwwww...  xxxxxxxxxxxxxxxxxxxx |
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Post by hmv on Sept 17, 2010 5:17:42 GMT
sorry i forgot dont tell me off James Your replies can be so funny at times James.  |
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Post by foxy9212 on Sept 17, 2010 11:43:12 GMT
Even though some sellers (not just e-cigs) do post up unlawful terms and conditions on their sites, I've never had a problem getting replacements for items lost in transit. Perhaps some think customers will take the 'terms' to heart and not bother to challenge them. Some shops still post notices saying that sale goods cannot be returned - nonsense of course and trading standards are pleased to receive reports of traders behaving in this way. Many items on eBay are accompanied by a notice that no returns will be accepted. Mostly the latter are from private sellers and are more difficult to argue as 'auctions' have different rules but are by no means impossible. Best advice is if you're concerned about the way any seller conducts business, find another. Know your rights! Fox |
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(That missing coffee has never turned up - but I did get a letter a couple of weeks ago that had been posted June 2009 
)
