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Post by snow on Apr 24, 2015 15:03:15 GMT
Just received my 2nd order of Folks e-juice from Vape Artists which is currently 50% off. When I logged into my account on 20th April there had been a bit of a mix up and someone else's order was listed under my account, so I sent them a quick query through their contact us link to ask them to look into it for me. Within 10 mins of my email I'd had a reply from Jean to apologise and let me know they were dealing with it, then a further email less than 45 mins later saying it was all fixed and telling me they'd send me a little "surprise" in my next order to make up for the inconvenience. I placed my order without any problem on the 21st April and it has just arrived today - so thats 3 days shipping from France - and included with my order Jean had sent a free 7ml bottle of Folks 555 Classic. I am hugely impressed with their customer service. |
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