chrisjw
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Post by chrisjw on Sept 6, 2015 12:12:41 GMT
Has anyone attempted to re-coil/wick the supplied non-rebuildable head?..........I've got it half apart so far...... blakey !!!!! "Life...........is just a bowl of tricks!!!!!!" No mate, I've had the rebuildable heads from the start so I had no reason to. My rebuildable heads should arrive this week, but obviously they're useless without the base "Life...........is just a bowl of tricks!!!!!!"
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Ella
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Post by Ella on Sept 7, 2015 1:11:10 GMT
phtumshk chrisjw sorry for my late. My fellow are checking our stuff and our customer service will email you back soon
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phtumshk
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Post by phtumshk on Sept 7, 2015 8:59:27 GMT
Has anyone attempted to re-coil/wick the supplied non-rebuildable head?..........I've got it half apart so far...... blakey !!!!! "Life...........is just a bowl of tricks!!!!!!" I tried 1 with an up right coil there quite easy to get apart compared to some stock heads. Still not convinced I like upright coils though.
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chrisjw
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Post by chrisjw on Sept 7, 2015 10:14:46 GMT
Has anyone attempted to re-coil/wick the supplied non-rebuildable head?..........I've got it half apart so far...... blakey !!!!! "Life...........is just a bowl of tricks!!!!!!" I tried 1 with an up right coil there quite easy to get apart compared to some stock heads. Still not convinced I like upright coils though. I've got the bottom off, with the coil leg dangling down, but unsure how to proceed with removing the coil.......It obviously involves part of the top piece as done with the original e-grip heads, but don't want to break anything with force... "Life...........is just a bowl of tricks!!!!!!"
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phtumshk
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Post by phtumshk on Sept 7, 2015 11:03:24 GMT
I tried 1 with an up right coil there quite easy to get apart compared to some stock heads. Still not convinced I like upright coils though. I've got the bottom off, with the coil leg dangling down, but unsure how to proceed with removing the coil.......It obviously involves part of the top piece as done with the original e-grip heads, but don't want to break anything with force... "Life...........is just a bowl of tricks!!!!!!" If its the upright coil type? just hold the body with some long nose pliers then get a knife in the join of the body/cap and they just pop of fairly easily. once the coils out the cap is a fairly lose fit as the top coil leg is trapped between the 2.
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dave
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Post by dave on Sept 7, 2015 13:35:56 GMT
phtumshk chrisjw sorry for my late. My fellow are checking our stuff and our customer service will email you back soon Hi Ella I had the same problem please check my order as well (order ref TJBIIGVER) Thanks
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Ella
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Post by Ella on Sept 8, 2015 1:48:19 GMT
phtumshk chrisjw sorry for my late. My fellow are checking our stuff and our customer service will email you back soon Hi Ella I had the same problem please check my order as well (order ref TJBIIGVER) Thanks Hi, dave, Got it, email directly to service@3fvape.com please. So our customer service can add your order in the list. And they will help you solve the problem.
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chrisjw
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Post by chrisjw on Sept 8, 2015 15:28:51 GMT
Any updates on this Ella ? .........haven't heard anything from your service department. "Life...........is just a bowl of tricks!!!!!!"
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dave
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Post by dave on Sept 8, 2015 16:08:41 GMT
Hi Ella I had the same problem please check my order as well (order ref TJBIIGVER) Thanks Hi, dave, Got it, email directly to service@3fvape.com please. So our customer service can add your order in the list. And they will help you solve the problem. I have sent an email as you suggested, I hope the problem can be solved!
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Ella
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Post by Ella on Sept 9, 2015 7:20:55 GMT
chrisjw Just asked our customer service, they emailed you back. dave, chrisjw Got the new info, we will resend you a replacement. For details, our customer service will email you.
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chrisjw
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Post by chrisjw on Sept 9, 2015 8:47:06 GMT
chrisjw Just asked our customer service, they emailed you back. dave, chrisjw Got the new info, we will resend you a replacement. For details, our customer service will email you. I didn't receive any e-mail Ella, but thank you for the update. "Life...........is just a bowl of tricks!!!!!!"
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phtumshk
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Post by phtumshk on Sept 9, 2015 13:13:40 GMT
Will I be getting the replacement parts shipped also Ella ?
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dave
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Post by dave on Sept 9, 2015 16:58:49 GMT
I had a reply from customer service thanks Ella and the deal is either half the cost of the CS bases refunded if they are any use to you, or a replacement set of the correct CL bases if you make another order for something. I guess I can find something to order from them Not sure yet how this is going to work - I'm waiting to hear from customer service what I need to do.
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phtumshk
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Post by phtumshk on Sept 9, 2015 17:05:53 GMT
I had a reply from customer service thanks Ella and the deal is either half the cost of the CS bases refunded if they are any use to you, or a replacement set of the correct CL bases if you make another order for something. I guess I can find something to order from them Not sure yet how this is going to work - I'm waiting to hear from customer service what I need to do. Ive had that 1 also, most confusing. Sounded to me like if you have another order they will tag it on to that to save on postage. I dont mind paying the postage if they are correct parts and can get em quicker.
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Ella
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Post by Ella on Sept 10, 2015 1:54:48 GMT
I am so sorry for the inconvenience caused phtumshk If you order the same one, you will get the replacement also or if you do not want a replacement, we can refund you according to our policy. For details, our customer service will tell you in email. chrisjw, message me your registration email please, I will check it for you. And Hi, all who ordered the stuff from 3FVAPE, email to our customer service please. we will solve the problem for you. If you do not get a reply from our customer service, PM me your order number and registration email, I will ask them to check it. Gina
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