Has anyone else had an Fasttech order returned recently?

[tomj777]

 Dispatched using China Post Epacket service.

 I just received this support email:

Dear Tom,

As you may noticed that your order has been returned by Post office as per the tracking information. After having confirmed with post office, we feel sorry to tell you that they could not reship your order directly with the original shipping service.

To avoid further delay of your order, FastTech would like to reship your or via Singapore Post registered airmail which takes 6-20 days in transit typical to avoid the same issue. If you prefer a full refund for your order, we will issue refund to the original payment gateway immediately. Please kindly reply to this ticket as soon as you can, so we can process your order sooner.

We apologize again for any inconveniences caused by this issue. Thank you for your understanding.

Kind regards,
Jenny

 The order was for a couple of Magma RDA's and some plain glass tubes for Kayfun 4 clones.

 Anyone else had a returned item this week? 

[Deleted]

That has happened to me before.

I think sometimes it's their way of getting around an 'out of stock' issue.

They say they've shipped........give you the parcel photo..........and then they have a months grace period to actually get the stock in.

Or I'm just a cynical old git

[TallPaul70]

Yes tomj777, I've just had exactly the same thing, and the tracking information appears to support what they've said, I'd already raised a support ticket about it as I'd checked the tracking yesterday and that showed it had been moving about, but all within China.

The response to the original support query said that it had been returned by customs (Chinese)... don't know why that would be, just a Lemo 2 and some rebuilding tools.

I've asked them to resend, so we'll see how long that takes. This is my first FT order, too Though I've now got a couple more supposedly en route...

[tomj777]

Sept 25, 2015 12:13:24 GMT kreed said:

That has happened to me before.

I think sometimes it's their way of getting around an 'out of stock' issue.

They say they've shipped........give you the parcel photo..........and then they have a months grace period to actually get the stock in.

Interesting....

The Magma is now marked as Discontinued....

[Deleted]

Sept 25, 2015 12:47:34 GMT tomj777 said:

Sept 25, 2015 12:13:24 GMT kreed said:

That has happened to me before.

I think sometimes it's their way of getting around an 'out of stock' issue.

They say they've shipped........give you the parcel photo..........and then they have a months grace period to actually get the stock in.

Interesting....

The Magma is now marked as Discontinued....

Funny that eh?

[Greg]

Surly it's worth calling their bluff and asking them to resend, assuming you'd still like the items.

[Bobsbeer]

FT are not shy in saying the product is not in stock, so not sure why they would go to the bother of pretending to ship it. Sound like they fooked up the shipping label. Get them to resend it.

[tomj777]

Sept 25, 2015 13:20:51 GMT Greg said:

Surly it's worth calling their bluff and asking them to resend, assuming you'd still like the items.

First thing I did. 
I'll check back on Monday to see if it's happened (I hope so).

[mxethey]

Yep same here, just told them today to resend via sing post
It must be a postal thing judging by the variant in products from all of us
Wish they would get it posted and with me in 6 days rather than 20 days, i've already waited 14 days and paid extra
Maybe we will all get a refund for the postage?

[tomj777]

And I have a tracking number.

[Deleted]

I received an email last night explaining that because so many epacket packages have been returned, they have shipped my order via Singapore post and I will be refunded the appropriate amount for the shipping cost.
Looks as though we will be losing the epacket option.

[tomj777]

And refund for shipping appeared three hours later.
I reckon you're right, @yingyang. Sniff

[VapingBad]

2 years ago a huge number of orders went missing due to repeated cock ups by their shipping agent, FT said that the tracking numbers weren't recorded properly, but most never turned up and refunds were very slow. There was loads of people kicking off on the FT customer forum at the time and there is nothing obvious about ePacket on the first page ATM.

ETA actually this thread may be of interest, I have only looked at the first page

[phatfil]

ETA VapingBad Shirley u mean BTW - slow day here..

[VapingBad]

Sept 29, 2015 13:31:28 GMT phatfil said:

ETA VapingBad Shirley u mean BTW - slow day here..

edited to add Tease-smiley

I hope it is not so slow you get tempted to read too much of the FT forum it could sour your view of humanity.