Big Sale at Heaven Gifts

[Bobsbeer]

UPDATE - It is as I suspected. The start date is today 18/7/16 and the sale is now live. Enjoy

[jtc]

I think it's quite expensive for a Chinese site

[Bobsbeer]

Not when you apply the discount. Normally they have a rolling 5% discount, and that has changed to 8%. So even when the 25% sale ends or on goods it doesn't apply to. you can get 8% discount by using the code. That makes them reasonably competitive, and on top of that you know you can rely on them. I have never had a shipping delay or issue with the product. That has to count for something, or at least it does in my book.

[gill2009]

   Bobsbeer...you really push their site, although for reasons mentioned, as a member of AAEC, I won't have any dealings with them...this is just my view.

  

[Bobsbeer]

Yes gill2009 I do push them. I am just a customer, so have no other reason to do so, other than the fact that I have had good service.

I'm not sure what people have against them. Why being a member of AAEC is a reason not to deal with them I'm not sure or understand? Perhaps people need to be more specific. I certainly rate them way above some of the other Chinese vendors I won't mention, who seem to be given free reign to promote crap service and products to AAEC members. Please be more specific and then I may understand. Until then I will promote anyone who I get good service from.

I regularly trawl a few different vendor sites as I'm sure many do, and Heaven Gifts are one I regularly visit.  They are one of the sites that have new products on the market or upcoming products, so are usually on the ball in showing what is new.  That is why I tend to review or post about specific products that on a number of occasions are only available on Heaven Gifts or they have the details before others.  

They don't promote clones/fakes, not now at least, and I acknowledge they have done in the past, who unlike others who still do.  They do adhere to distribution rules, unlike others.  Their pricing may not be the cheapest, but with the frequent sales and forum discount are not far away, and if you are careful, bargains are there to be had.  So if a product I'm after is available from them I will order knowing I get swift shipping and good service.  As I have said I have not had a problem so can't comment on their problem resolution, but if the service I have had so far is an indication, I'm sure it would be resolved without difficulty.

I will leave it to other to comment if they have had bad service.  I haven't so am a happy vaper. 

[Chrissie]

Bobsbeer just to confirm that you are very welcome to recommend any vendor that you have had good service from

However, they did, as Perpetua pointed out, harvest emails when they joined the forum & to be more specific, this is the sort of emails they sent out to members -

" Dear ****,
Wish a good day.
This is Evan from Heaven Gifts which is one of the largest e-cigarette online store based in Mainland, China.
I happened to read your posts on AAEC(http://allaboute-cigarettes.proboards.com/), these are impressive ones.
I think you are popular in this forum and earn people's trust there.
So, may I ask you to co-work with us, to increase Heaven Gifts's exposure in this forum? If possible, please don't worry about the time you will spend, it won't take long and goes simple.
What do you think about this offer? Look forward to your reply. "

" Glad to hear from you.
I hope we can build up a long term partnership between us.
Right now I intend to start a thread in the general vapin section(http://allaboute-cigarettes.proboards.com/board/13/general-cig-vaping-discussions) to have a topic talk about a new and most innovative e-cig product which is gonna be released. I want you to join the discussion and stir others who also take part in this thread to talk further more. All in all, I intend to make the thread hot there. This is an effective way to increase our exposure for us.
(FYI, the thread is not started yet, still a plan).
So, are you willing to join it? All you need to do is keep others replying to you. "

I'm sure you will now understand why we didn't give them vendor status & therefore not allow them to start their plan.

As for other Chinese vendors being given free reign, I'm sure you must have seen my posts pulling them up? Those breaking the rules have now been given warnings & at least one has only one more warning to go before being banned.

[joeten]

I certainly saw your post warning about rule breaking @chrissie, it appears to have had some effect.

[Bobsbeer]

Thanks for the post Chrissie. At last I can see and understand the reluctance to allow HG onto the forum. I'm not sure when the above was sent, and I can confirm that I have also received similar in the past, and was something I reported to Admin at the time. That was some time ago now, well over a year ago.

I had been a customer before the message was sent to me, so while I saw it as somewhat underhand, it didn't put me off HG, as I had good service and have continued to do so. I continue to be a customer and regularly go to their website. I suppose all Chinese vendors have had their shortcomings, and as you allude some still do. The difference in culture takes a bit to understand from both our perspectives I am sure.

While my defense of HG may be seen as partisan I can assure you that it is not. I promote them because of my good experience. I have yet to see a post knocking their service or quality. The above from Evan may be a naive method of promotion, and I agree not one we would condone in the west. But in the end they are a business, that have been around since the beginning of vaping, so must have done something right to still be here and celebrating their 8th anniversary.

Others have in different ways been guilty of very sharp commercial practice and while they may be on a final warning, are still allowed to promote themselves on AAEC. I don't recall HG ever having a presence on AAEC, but that may have been before my time, so apologies if they have, and been thrown off.

I can only say it as I find it. They have been good to me, both in terms of the service and quality as customer, and latterly sending me the odd product to review.

So I have a good opinion of Heaven Gifts and I appreciate that others may differ. All I would say is give them a chance. Quality and good service usually wins in the end, and all I have ever had is good service, so in my book that is a winner.

[Chrissie]

As far as I know Bobsbeer the last attempt from them to bribe members to "up them" was only a few months ago.

Added to that, their website also does not conform to legal online/distance selling regulations. Those others " on a final warning, are still allowed to promote themselves on AAEC" are trading legally.

[Bobsbeer]

In what way are they not conforming Chrissie? I must admit I haven't read all their small print and am only commenting on the orders made and received. I haven't read the other vendors I use, small print either, so they are not being singled out in that respect. Yes they are probably in contravention of TPD, but so are all the others in that respect. As I said I haven't had a problem, so haven't had need to study the fine print, but am now intrigued.

[VapingBad]

Distance selling regs - requirements for web stores, it has always been a basic requirement for AAE-C vendor status.

[Bobsbeer]

I see. I didn't know they were in contravention of those being Chinese, but never read their small print. I'm assuming you mean the 14 day return requirement etc? Although I just assumed being Chinese all of them would be outside those regulations. I wish I had known that when ordering from a different well known vendor on AAEC.

[Bobsbeer]

I think another thread is in order if comparisons of Consumer Contracts Regulations compliance by Chinese vendors are being questioned. I just looked on HG's website and they seem to offer a 7 day no questions asked returns policy with a full refund. Okay less than the UK 14 day rule, but others don't seem to be in compliance either, so not sure that singling out Heaven Gifts is fair in that respect.

Anyway they are not on AAEC to defend themselves, and I am not connected to them, so can't and don't want to comment. This thread has gone off at a slight tangent. It was started to tell people about their 25% off sale, and nothing or nobody so far has said that is a bad deal. So give them a chance, you may be surprised.

[paulbee]

Seriously? You've been told time and again but keep going, mate I think it's time to let them fight their corner of they want vendor status, in the meantime caveat emptor!

[striker42]

I would suspect paulbee, that HG's chances of gaining vendor status now would be very slim. Can't quite grasp why they would plough the email addie's of members, try to hatch a plan, rather than just get themselves compliant and gain vendor status ? The email and plan sound like something from a Charlie Chan movie.