FLASH SALE

[myepack]

We would like to thank everyone for their continued support throughout the year

wishing everyone a Merry Christmas and a very Happy new year

there is a 15% discount code on everything on our site for the festive period

enter 15off at checkout for the discount

valid from 26th December to 31st December

[Q]

Thanks Ash, and Merry Christmas to you, your family and your staff

[Ewol]

Is there a problem with your mail server? I've been trying to contact you for 5 days without luck.

Thanks.

[gill2009]

Ewol...sometimes you will have more luck catching Ash if you phone 

[Ewol]

Thanks Gill, but unfortunately I suffer from anxiety and I have great difficulty even talking on the phone.

It's not super important anyway. I was just wondering if perhaps he was not receiving my emails for whatever reason.

[wight]

If you phone the office, phone after lunch as ash doesn't get there till 12. He was helpful when I had a problem with paypal

[Chrissie]

Jan 13, 2016 18:39:00 GMT Ewol said:

Thanks Gill, but unfortunately I suffer from anxiety and I have great difficulty even talking on the phone.

It's not super important anyway. I was just wondering if perhaps he was not receiving my emails for whatever reason.

Ewol there have been many other reports about myepack  not replying to emails

IMHO.this is something Ash needs to remedy.

[gill2009]

Jan 13, 2016 18:39:00 GMT Ewol said:

Thanks Gill, but unfortunately I suffer from anxiety and I have great difficulty even talking on the phone.

It's not super important anyway. I was just wondering if perhaps he was not receiving my emails for whatever reason.

If I can be any help phoning on your behalf Ewol...I'll gladly do it 

[mikedidthis]

Ewol messaged you with the email addresses I have for myepack. Fingers crossed one works.

Same as gill2009 offer, if you want me to call on your behave let me know. I know the pains of anxiety from my younger years.

[Ewol]

I really appreciate the offer, but it's not so important that I need a fast answer.

Thank you both. It means a lot to me.

[myepack]

Jan 14, 2016 12:15:18 GMT Ewol said:

I really appreciate the offer, but it's not so important that I need a fast answer.

Thank you both. It means a lot to me.

Hi

Sorry we are looking to move our email server as been having issues

please pm on here and I will be able to assist

thanks

ash

[Ewol]

I have a suspicion your UWell crown coils may not be authentic.

I have compared the coils from you with the ones from ukecigstore.

The ones from you did not have an authenticity code and have a strange flavor that never goes away.

The ones from ukecigstore do contain an authenticity code and there is no strange flavor. I had my suspicions about the coils, but I wasn't really sure until today when my coils from ukecigstore arrived.

The ones that came with the tank I bought from you were fine though (which had an authenticity code)

I do seriously hope I'm somehow mistaken.

[Deleted]

Jan 22, 2016 16:28:32 GMT Ewol said:

I have a suspicion your UWell crown coils may not be authentic.

I have compared the coils from you with the ones from ukecigstore.

The ones from you did not have an authenticity code and have a strange flavor that never goes away.

The ones from ukecigstore do contain an authenticity code and there is no strange flavor. I had my suspicions about the coils, but I wasn't really sure until today when my coils from ukecigstore arrived.

The ones that came with the tank I bought from you were fine though (which had an authenticity code)

I do seriously hope I'm somehow mistaken.

As far as I know Ewol Crown Coils should always have an Authenticity Code. I received mine from ukecigstore today also complete with the code.

[bioxx]

Since you don't reply to the form on your website, emails and PMs I have to post this here now.

This was my original message;

Hi there,

Order #100129663

I already contacted you via your website form but didn't get a reply.

One battery of the above order number is a complete dud. Can't be charged and is constantly flat.

What do you want me to do?

Cheers
Stephen

Its not that I got those batteries for free, so I do expect some sort of action from you.

[bioxx]

Don't want to leave above post sitting there without a resolution.

After: contact form, PM, email, me ringing you but nobody picked up I put a PayPal claim in. Half an hour later I had the money back. This tells me that somebody at Myepack must have known about this issue. Why do you find it so hard to reply to emails etc?

In the end it wasn't about the money any more but the principle.

I know this won't bother you the slightest but you are now off my personal list of trusted vendors.