cambridge vaping...any good?

[Deleted]

Feb 6, 2015 18:19:31 GMT jess said:

Not good, bunglebear & a shame you're having to go the dispute route.


@zuza, they're Distance Selling Regulations or Consumer Contracts Regulations, have read..... www.businesscompanion.info/ & www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

thanks jess

[bunglebear]

well it worked, they just refunded through pp
....no apology though

[Deleted]

bunglebear thats sometimes the risks doing items on pre order could be hickups
plus side of pre-order you sometimes get item a little cheaper than what it will be to hit
the shop

[bunglebear]

Feb 6, 2015 18:33:32 GMT @zuza said:

bunglebear thats sometimes the risks doing items on pre order could be hickups
plus side of pre-order you sometimes get item a little cheaper than what it will be to hit
the shop

i know...i understand pre orders can be longer than expected, but it was their total lack of customer service that pee'd me of

[Deleted]

Feb 6, 2015 20:03:52 GMT bunglebear said:

Feb 6, 2015 18:33:32 GMT @zuza said:

bunglebear thats sometimes the risks doing items on pre order could be hickups
plus side of pre-order you sometimes get item a little cheaper than what it will be to hit
the shop

i know...i understand pre orders can be longer than expected, but it was their total lack of customer service that pee'd me of

what is customer service these days even with some places you call india
"bad nightmares for me for three customer services"

just give these small businesses a chance am sure its easy done not to put out
daily updates of delays answer many emails and still try get orders out in time

people even find faults in huge retailers customer services

you just never know buddy person could be unwell but trying to get things done

we are all human and sometimes we cant do everything needed in one day like the ironing or washing lol

[dreamylittledream]

If its an istick50w preorder than pretty much all UK vendors have had their shipments delayed so not really the vendors fault at all.

Stuart the owner definitely lives in Cambridge so I don't think the registered address is where they trade from.

Anyway feel bad for recommending them now you've had a bad experience as I've had nothing but great service from them but you do seem to have gone from 0 to paypal dispute awfully quickly

[lairey]

Feb 6, 2015 20:56:20 GMT dreamylittledream said:

If its an istick50w preorder than pretty much all UK vendors have had their shipments delayed so not really the vendors fault at all.

Stuart the owner definitely lives in Cambridge so I don't think the registered address is where they trade from.

Anyway feel bad for recommending them now you've had a bad experience as I've had nothing but great service from them but you do seem to have gone from 0 to paypal dispute awfully quickly

TBF bunglebear hasn't had any response from them since 29th Jan... personally, I don't think that's unreasonable to be raising a PP dispute.

[dreamylittledream]

I dunno - people excuse a lot more from myepack for example and there can be multiple reasons why emails are not being responded (server issues, spam filtering etc) so calling first is an idea but yeah I take the point

[bunglebear]

Feb 6, 2015 20:34:18 GMT @zuza said:

Feb 6, 2015 20:03:52 GMT bunglebear said:

i know...i understand pre orders can be longer than expected, but it was their total lack of customer service that pee'd me of

what is customer service these days even with some places you call india
"bad nightmares for me for three customer services"

just give these small businesses a chance am sure its easy done not to put out
daily updates of delays answer many emails and still try get orders out in time

people even find faults in huge retailers customer services

you just never know buddy person could be unwell but trying to get things done

we are all human and sometimes we cant do everything needed in one day like the ironing or washing lol

i do support new shops, and ordered something from tegivapes who are also new, the difference is they replied to questions and also have a presence on this forum as well as UKV....

[bunglebear]

Feb 6, 2015 20:56:20 GMT dreamylittledream said:

If its an istick50w preorder than pretty much all UK vendors have had their shipments delayed so not really the vendors fault at all.

Stuart the owner definitely lives in Cambridge so I don't think the registered address is where they trade from.

Anyway feel bad for recommending them now you've had a bad experience as I've had nothing but great service from them but you do seem to have gone from 0 to paypal dispute awfully quickly

i know eleaf are delaying...but from what I read other vendors have contacted customers directly or daily update on website. it was this lack of communication why i did pp dispute, and they responded to that almost straight away!!

dont feel bad, sure others will have great experience with them, this is just mine