how to get a refund?

[aaront903]

How do you get a refund on gearbest,it hasn't shipped and want to cancel it but there is no option I can see on their website

[phatfil]

raise a ticket on the item and ask for it to be cancelled with a full refund to your paypal a/c, they will probably offer you a 'quicker ' voucher but just politely refuse and ask for the paypal a 2nd time and it should be it.. you may loose out a few pennies on the transactions due to currency fluctuations, but you may also benefit marginally too,, (less likely)

[aaront903]

Thanks bud,are they on holiday now?

[Chrissie]

Sept 30, 2015 20:14:53 GMT aaront903 said:

Thanks bud,are they on holiday now?

It looks like they are -

allaboute-cigarettes.proboards.com/post/1009381/thread

[aaront903]

I know it sounds daft asking but does that mean it will take a week to get a reply/refund?

[phatfil]

probably.... bad time to pull the plug if u need the cash back pdq.. you will get it tho but with an extra week delay..

[aaront903]

Don't need it quick just aslong as I get it haha

[sydsut]

Sept 30, 2015 20:12:58 GMT phatfil said:

raise a ticket on the item and ask for it to be cancelled with a full refund to your paypal a/c, they will probably offer you a 'quicker ' voucher but just politely refuse and ask for the paypal a 2nd time and it should be it.. you may loose out a few pennies on the transactions due to currency fluctuations, but you may also benefit marginally too,, (less likely)

Strangely enough I cancelled an order (ordered the wrong vapour flask, as I wanted the squonker version) and asked for voucher as I wanted to get the replacement right away, but got a full refund to PayPal instead.