FBI Ransom Malware - Help

[Deleted]

Nov 6, 2015 18:16:06 GMT phatfil said:

ransomware is a bugger and your puter is now best wiped clean and reinstalled, im afraid you cant trust the install image on a hidden partition on your HD now either ;( and if its an encryption jobbie all your files are F*cked, dont try to revive them your more likely to spread the malware to other puters..

the seller of your puter or microshaft should send you a reinstall dvd for a small? admin fee, unless its sony

if F2 ist getting u into the bios try alt + F2 and ctrl + F2 .. i feel for you..

this ransom ware plague is a Very good reason for you to back up all your data files regularly to an external safe source ..
and these days 64gb usb sticks are cheap as chips so buy some and save all your important files.. BE SAFE!!

and remember to run regular scans on your puters, having an av program installed and sat monitoring IS NOT ENOUGH PROTECTION, consider the AV monitor akin to a nightclub doorman able to spot obvious threats but pants at spotting hidden and disguised threats to catch those you need to run regular scans..

Having played with it a bit and done quite a lot of research I think you are right phatfil. 

Fortunately it had no real data to back up. She mainly used to for games, email and the web. My own data is backed up in about three different places (online and offline).

I might just go straight the the linux route

Nick

[Deleted]

Nov 6, 2015 18:14:45 GMT gill2009 said:

Nov 6, 2015 11:01:26 GMT revoke said:

@kopiert No worries mate,

If you can't get it to work PM me and we'll get it sorted!

Best of luck pal!

You are a lovely, helpful man revoke 

I agree gill2009. I have said it before, and no doubt I will say it again, but the generosity of spirit on this board is second to none.

Thanks everybody who has tried to help me 

DiscoDes
revoke
chrisjw
sydsut
phatfil

[Bob]

If none of the F keys work try holding down the Del Key when pressing the Power button - that sometimes gets you into the BIOS

[GunJack]

unfortunately in a newer machine (W8 pre-installed from new) accessing the BIOS is not as straightforward as it used to be - have a read of this:-

www.makeuseof.com/tag/how-to-access-the-bios-on-a-windows-8-computer/

specific to your lappy, note you should only press F2 whilst on the samsung splash screen, not before or after:-

www.computing.net/answers/windows-8/samsung-laptop-f2-key-doesnt-allow-access-to-bios/348.html

ransomware can be removed using hitman pro kickboot, instructions here:-

www.surfright.nl/en/kickstart

good luck, I've removed several of these from infected pc's, you just need to be patient and work through every step

[Deleted]

Nov 8, 2015 20:41:31 GMT GunJack said:

unfortunately in a newer machine (W8 pre-installed from new) accessing the BIOS is not as straightforward as it used to be - have a read of this:-

www.makeuseof.com/tag/how-to-access-the-bios-on-a-windows-8-computer/

specific to your lappy, note you should only press F2 whilst on the samsung splash screen, not before or after:-

www.computing.net/answers/windows-8/samsung-laptop-f2-key-doesnt-allow-access-to-bios/348.html

ransomware can be removed using hitman pro kickboot, instructions here:-

www.surfright.nl/en/kickstart

good luck, I've removed several of these from infected pc's, you just need to be patient and work through every step

That is brilliant - thank you. It looks s if I might be able to rescue her PC

Thanks

Nick

[shadowfax]

hitting F8 or any other F key is highly unlikely to work in Win 8 or 8.1 as the initial start up is now so fast you would have a better chance of winning the lottery.

Why not create a boot disk from another Windows 8 computer and use that to get into the BIOS Then either do a system restore or revert to factory settings!

Worked for me.