Aarrrgh DX200 just died on me.

[sydsut]

My Hotcig DX200 just died with no response whatsoever. Tried different battery packs but nada. So I've emailed the seller Pro-vapes to ask for their advice. Its only about 5 months old and isn't in constant use but it has given me no problems whatsoever until an hour ago. Any advice from you guys would be appreciated.

[VapingBad]

Does it connect to EScribe or the screen come on when plugged in to a charger, if yes it sounds like the fuse has blown.

[sydsut]

May 31, 2016 15:58:25 GMT VapingBad said:

Does it connect to EScribe or the screen come on when plugged in to a charger, if yes it sounds like the fuse has blown.

No neither of these, it's just completely lifeless.

[VapingBad]

May 31, 2016 16:46:15 GMT sydsut said:

May 31, 2016 15:58:25 GMT VapingBad said:

Does it connect to EScribe or the screen come on when plugged in to a charger, if yes it sounds like the fuse has blown.

No neither of these, it's just completely lifeless.

I think that needs to go back for a new board, impossible to tell what happened.  If the retailer and HotCig do not help you open a ticket with Evolv they usually help.

[car147]

That's the reason I buy Evolv products, they stand by the customer if there is any issue, even to the extent of carrying out repairs that should have been taken care of by the Chinese mod manufactuer's , they have stepped in numerous times and repaired or replaced the board.

[sydsut]

I've had no reply from Pro Vapes or Hotcig so have contacted Evolv direct and opened a ticket. Hope they can help me.

[sydsut]

Just a thought but why is it out of all the vape gear I've bought, mostly clones and cheap mods it is the most expensive piece of equipment that has failed on me. Sods law at work I suppose.

[decoy]

you didn't use the charger thing that came with it did you
ie you have only charged it with the usb

I'm only asking as I really liked the way this thing was built but I was put off by reports of the charger that came with it causing probs
there were pics of the charger in bits on the net and there was not much in there and I cant see how it could balance charge the cells nor could many others
if you know some one with a decent balanced lipo charger they should be able to test and charge your batt (rc toys, air soft are the more common peps that have them)

it could be the usb on the mod that's at fault
it could be a bad batt
but if you can get the batt tested and charged then that's one less thing that could be the prob

I don't know if the mod would switch on with out the batt connected but have you tried that with the usb plugged in to pc

just a few things that you can try before sending it away

[sydsut]

Jun 7, 2016 6:44:40 GMT decoy said:

you didn't use the charger thing that came with it did you
ie you have only charged it with the usb

I'm only asking as I really liked the way this thing was built but I was put off by reports of the charger that came with it causing probs
there were pics of the charger in bits on the net and there was not much in there and I cant see how it could balance charge the cells nor could many others
if you know some one with a decent balanced lipo charger they should be able to test and charge your batt (rc toys, air soft are the more common peps that have them)

it could be the usb on the mod that's at fault
it could be a bad batt
but if you can get the batt tested and charged then that's one less thing that could be the prob

I don't know if the mod would switch on with out the batt connected but have you tried that with the usb plugged in to pc

just a few things that you can try before sending it away

It didn't come with a balanced battery charger so has only been charged through the USB. I have tried it with the original 900mah battery, a replacement 1300mah battery and a replacement dual 18650 battery pack. They were all charged well charged so it appears the board is at fault.

[sydsut]

I received a reply from Evolv and I am going to post it off to them with an RMA form. What's the best postal service to use to send to the USA?

[Deleted]

Jun 8, 2016 6:05:40 GMT sydsut said:

I received a reply from Evolv and I am going to post it off to them with an RMA form. What's the best postal service to use to send to the USA?

Just ask for tracked and insured, will take about a week to get there.

[sydsut]

Jun 8, 2016 8:18:57 GMT @windows said:

Jun 8, 2016 6:05:40 GMT sydsut said:

I received a reply from Evolv and I am going to post it off to them with an RMA form. What's the best postal service to use to send to the USA?

Just ask for tracked and insured, will take about a week to get there.

Thanks @windows

[sydsut]

Well that's the DX200 sent of to the States so it's just a matter of waiting now. Hopefully turnaround no more than a fortnight . Thanks to all for your advice and suggestions. It's much appreciated.

[VapingBad]

Normally it's the same day for board exchange maybe a day or two to replace it in your mod plus 5-8 days each way in the post.

[car147]

Glad Evolv have taken the repair on for you sydsut. Worth a couple of weeks wait to get it back in tip top condition again.

They really are top notch for customer care.