Can anyone help please

[Ron]

I bought a new pre built computer for my wife and when switched on it only goes to the gigabyte set up page.I do not have a cd player attached so tried putting the cd from gigabytes on a usb stick and also on an external hard drive but nothing happeded.Do you think I should buy a cd player to use the disc directly

[Postmodern Smoking]

What does the gigabyte setup page say?
Seems strange they've provided a computer and essential (?) CD that it's not equipped for. Can't you contact them?

[Ron]

Bank holiday left a query on their site but being married it seems to be my fault so I am trying to complete it soonest

[morbidmatty]

Any chance you can post a pic of the screen when booted.

[Postmodern Smoking]

You might try powering up pushing (maybe) F12 to get to boot menu *if you think the CD is a boot disc.
You then may be able to direct to boot from USB





[ETA] - Not sure if THIS  helps 

[Ron]

Aug 30, 2020 20:01:45 GMT morbidmatty said:

Any chance you can post a pic of the screen when booted.

It is just a screen with MTI......Bios....and other things under 3/4 different tabs

[morbidmatty]

Have a look on bottom of screen and look for load defaults might be f7 then press f10 to save and quit. To be honest no pc should boot to bios without being told to if you a confident in bios look and make sure memory and cpu are reporting the correct specs.

[Ron]

www.novatech.co.uk/pc/minitower/

Novatech Life NTI352
9th Generation Intel i3 9100F 3.6GHz Four Core Processor
8GB DDR4 2400MHz Memory
240GB SSD
Nvidia GT 710 1GB Graphics Card
Novatech Micro ATX Tower Case
500Watt Power Supply
Gigabyte H310M S2H Micro-ATX Motherboard
2 Year Parts, 3 Year Labour return to base warranty
(Free collect & return for the first 6 months)

[charliehorse]

Hmmmm - Looks like you can buy it with or without operating system

Did you buy it with the Windows 10 option Ron ??

If yes then go with morbidmatty suggestion of save defaults and see if it boots up

[Ron]

Aug 30, 2020 23:01:31 GMT charliehorse said:

Hmmmm - Looks like you can buy it with or without operating system

Did you buy it with the Windows 10 option Ron ??

If yes then go with morbidmatty suggestion of save defaults and see if it boots up

Yes apparently windows 10 is stored somewhere on the motherboard.Will give it a try tomorrow

[MrDJ]

if windows 10 is stored anywhere it would be on a partition on the ssd harddrive. the win 10 program is around 15gb in size.
a picture of the bootup screen you are getting would help me thinks.

a call to their tech support is a must as a new pc should be ready out of the box and bootup to the windows welcome screen for you to then setup.
maybe a ram chip or drive has come lose in transit. actually same happened to my £2000 alienware laptop years ago.

has to be asked as ive seen it happen before on tech forums with bespoke built pc's. did it cost £349 (no operating system included) or £439 (windows 10 home plus loaded).

you could try this forum which is mainly gaming laptops but they do have a desktop section here forum.notebookreview.com/forums/desktop-hardware.1121/

[Ron]

or £439 (windows 10 home plus loaded)this one.It sees both drives on the bios so they are ok

[MrDJ]

Aug 31, 2020 13:02:28 GMT Ron said:

or £439 (windows 10 home plus loaded)this one.It sees both drives on the bios so they are ok

worth checking the ram is seated corectly then. with 8gb im guessing they would of supplied 2 x 4gb

not what you need when you buy a comp expecting it to work straight away.

[joeten]

The pic of the bios screen would be a good help, it may be something as simple as setting the ssd to be the first boot device in the bios then saving and exiting.

[Ron]

Aug 31, 2020 16:25:34 GMT joeten said:

The pic of the bios screen would be a good help, it may be something as simple as setting the ssd to be the first boot device in the bios then saving and exiting.

I tried that and tried the external usb hard drive that I downloaded the system(motherboard ) disc to no joy will have to wait to speak to the sales team but thanks for all the help you guys have given