Foclecig
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Post by Foclecig on Feb 27, 2014 2:47:00 GMT
Doris, when will Q27166285 7/2/2014 ship please, I expected these were in stock when I ordered but the order has been in "Collecting Products Now" for a couple of weeks and I certainly did not expect a 3 week delay. Hello Vapingbad, First, we apologize for such a long delay because the sequel after long holiday. We have made an announcement on homepage bulletin. Could you please read it? We are very sorry about it Vapingbad... Dear Vapers,
We apologize for delayed orders related SKU 12603 or SKU 12674.
Estimated time of arrival is not issued yet, please contact sales@focalecig.com or service@focalecig.com for changing other items,split order or cancelling orders if you do not intend to wait anymore.
You will get a coupon code by contacting us.
Any further news will be updated on bulletin.
Vape On!
Sincerely yours, Doris |
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Foclecig
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Post by Foclecig on Feb 24, 2014 8:59:33 GMT
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Foclecig
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Post by Foclecig on Feb 22, 2014 3:20:06 GMT
GriffThanks for tagging me. From the information i've checked, this product come with in packing list: 5 x O-rings(different sized) 1 x Pouch of Gadgets 1 x Wick Can you please confirm with me if one of those 5- O-rings fit the one you missing? Or you haven't gotten that little package?? Look forward to hear from you soon.
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Foclecig
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Post by Foclecig on Feb 22, 2014 2:06:59 GMT
AAEC vapers,
I am contacting the supplier and waiting for further information. I'll reply you later today.
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Foclecig
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Post by Foclecig on Feb 22, 2014 1:18:13 GMT
Doris, when will Q27166285 7/2/2014 ship please, I expected these were in stock when I ordered but the order has been in "Collecting Products Now" for a couple of weeks and I certainly did not expect a 3 week delay. Hello Vapingbad, We are still urging this supplier. From the information i checked, you purchased SKU 12603 which has limited stock of our supplier. However, vapingbad, if you don't like to wait, we will fully refund you first and i will put your name in my memo so that if the battery arrive, i will inform you. |
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Foclecig
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Post by Foclecig on Feb 21, 2014 1:45:00 GMT
Got my Ithaka (baffling) and Nemesis (marvellous... though I hope people are right about the switch easing up). Just waiting on the batteries, that took a while to source, and the GT, which the site acknowledges were massively over-subscribed over the holiday. Hello Barry, From the information i known, you need to buy "NR-R-NR wire" No resistance/Resistance/No resistance wire "NR-R-NR wire"is required to rebuild on this device This is actually an advanced device and i believe you know how it works soon  Let me know if you need any help by sending me email |
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Foclecig
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Post by Foclecig on Feb 21, 2014 1:41:39 GMT
@spikey_fridge Thanks for your feedback. Seems shipping speed is faster compares with shipping speed before the Spring Festival. Some UK orders only takes 2 business days to arrive from the day it updated information on 17track.net
That's great to see. Isn't it?
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Foclecig
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Post by Foclecig on Feb 20, 2014 9:58:38 GMT
Hello AAEC vapers,
As some issues have been posted in this thread, i think i have the responsibility to give you further response.
We have offered a refund and we will cover the return shipping for the faulty Vamo as soon as we get confirmation of return. The return shipping fee will be covered once we receive the product and shipping fee invoice.
We have also looked into the Nemesis issue and our suppliers have confirmed they are both Hcigar products, and we have seen slight variations do occur between batches. I only tell what our supplier told.
Over last few months, we are doing our business with full heart and very responsible for any customers' problems, we are trying our best to solve customers' problems. If any customers have problems please contact us by email or PM to solve your problem directly. When new threads are started for complaints we do not always find them so best way is to contact us directly.
What I want to show is, we are here for you and very open to hear your voice. Anytime.
Doris.
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Foclecig
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Post by Foclecig on Feb 17, 2014 8:02:09 GMT
Hello @hodor and other members who is reading this thread, I saw Chrissie tagged me, so i supposed i am allowed to reply here. Thanks for creating the thread to catch my attention for this issue and thank you guys who tagged me Due to backlogs after holiday, another staff is also replying customers problems. I have read all Hodor's email and now we all realized we should make new policy for this kind of issue to protect customers' profit. About 23 hours ago ( 5:56pm, Feb.16th, Sunday), an email sent to Hodor providing full refund. No response. 30 mins ago, service contacted again for confirmation. We will cover return shipping fee and then refund fully you paid on us. Sorry for this inconvenience caused, we are amending our "help" system. For this kind of issue, we are open to hear your voice, any suggestion will be very appreciated. Create real helpful "Help system" requires your valuable opinions. Thank you! Doris (Not proxy) |
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Foclecig
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Post by Foclecig on Feb 11, 2014 2:27:39 GMT
Thank you for you guys support on Focalecig The Valentine's Day is coming soon, we will hold a promotional event. Before next week, we will stock new items like Omega, Aqua, Very good new version Kayfun, Kraken Tank, Sailing mod's tubes and so on.  |
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Foclecig
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Post by Foclecig on Feb 8, 2014 8:58:31 GMT
Aye, though you can place an order fine lol Hello Hodor, Sorry i didn't check this forum because massive emails yesterday, i've replied you once i backed to work, could you please check it? |
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Foclecig
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Post by Foclecig on Jan 24, 2014 2:24:28 GMT
Foclecig ??? I do hope this translates properly. That's sweet charonThank you so much! I wish you guys have a prosperous year of horse and ???? Ma dao cheng gong (direct meaning is once the horse come, you will be successful. It is an analogy showing that new year coming, you will have a successful year)  |
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Foclecig
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Post by Foclecig on Jan 24, 2014 2:22:13 GMT
My goodness, you have been busy on the website. There are some good deals goodfolks so well worth while taking a look. Yes, Brambles, i am busy to death these days  ((((( Hope you would enjoy it!  |
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Foclecig
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Post by Foclecig on Jan 23, 2014 8:37:38 GMT
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Foclecig
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Post by Foclecig on Jan 11, 2014 3:21:12 GMT
Hello freefromsmoking (Graet name) Well, we have contacted our supplier for this product last week, he is getting this product. Hopefully, we would stock it soon. Thanks for the link too |
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(((((
