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Hello everyone, I've just joined this site, so please be gentle with me

I feel that this is a bit of a stupid question (living up to my username ) but it's driving us mad, so please bear with me....

We have just bought a Riva 1100 starter kit for my husband. He's smoked for 40+ years but recently has only been smoking a couple a day. We bought some Deluxe tobacco medium strength juice to go in the cartridges.

So I filled a cartridge according to the instructions (I think!) with 12 drops. They are atomized cartridges. The white filler stays in them, right? I then put the e-cig together and he has tried it a few times but nearly chokes and it's making him out of breath. There is also no vapour at all.

I wondered if I'd put too much juice in the cartridges, so tried another one and just dripped 3 drops into it, but it's still as bad.

Please can someone help and tell me what I am doing wrong here?!