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Thank you so much for your help and understanding guys, you have no idea how much i appreciate it.
Sorry if its in the wrong thread etc.

Funny how someone can consider your problem ''a pile of shit'' I wonder if you would see it that way if you were in my situation. All i'm trying to do is resolve an issue and possibly prevent someone else from having the same problem.

Apologies buggritt if that caused your viewing to be inconvenienced. Please continue on your merry way.

I have tried that, I asked nicely for the refund to be made to my Paypal account, and not for store credit. Not expecting any problem with being issued a refund, as it is a simple process and clearly an error on their behalf. I assumed they would take responsibility and oblige. It has not worked, in fact my good natured request has been out right ignored.

As my first experience with Gearbest I am actually shocked by their business practise.

I asked prior to my order whether the item was in stock, I was told that it was. So, I placed my order.
Once the order was placed I asked again to confirm stock, it was at this point I was told, in fact they did not have stock and I could either wait or purchase a different item with credit.

Another point:

I have just gone to the Istick Pico item on Gearbest to see if it is stated anywhere that they do not ship Eleaf products to the UK.
Which of course it does not.
But to make matters worse, I have just seen in the product discussion section a person has asked if they ship to Korea.
To which the response by a member of staff is, and i quote ''Yes, we ship everywhere in the world from the CN warehouse. Thanks for your attention.''

Now if they know they have a contract, stating that they can not ship to the UK or Korea, why have they told this person that they ship worldwide including Korea?
I can only come to the conclusion that intentional deception is taking place.

Telling the customer anything they have to (fact or fiction) in order to secure the money, then at the point after the transaction is made, or the customer becomes concerned with the status of their order. They apologise, and automatically issue store credit, forcing them into purchasing something they don't want from their ''Gearbest wallet''

Frankly its unacceptable and shameful business practise from anyone, anywhere in the world.

I believe I am with in my right to receive a full refund to my Paypal account, this should be forth coming without having to beg or plead or play nice.
If I had not seen this thread I would not have known of this issue, and they certainly weren't going to tell me. I would now still be waiting in good faith until ''between June 27th or July 5th'' for them to receive stock, even though the delivery was never going to happen.

Anyway that is my rant, and aimed specifically at Gearbest. I will now quietly persevere in receiving my £73.60 back into my Paypal account.
I have faith that Isabel22 will take this case forward so that I can move on and sense will prevail.

My ticket number is AT16061512498 and another, T16061404138.

Well i'm in the process of writing a less than pleased email to Gearbest about the issue.
Before I do, I wish there was a bit of clarity so I know where I stand.
But at this point I think I'm going to have to assume what has been on this forum is accurate. Clearly you can't believe a word of what you're told via the ''support tickets'' So i'm raising a ticket asking….well demanding, a full refund to my Paypal account.
My order was specially for the full black and brushed steel Pico's which I believe are only available from their China warehouse.
But yeah, if they have other Eleaf products available in their EU/UK warehouse, then that is confusing.

Sorry isabel22. Then how is it that I have an order for four stick picos, and have just had confirmation via support ticket stating that they will be sent via British Express, followed by the response. ''Once we get the stock from the manufacture around Jun 23 - Jul 5 , we will process for you in priority.''

I'm hearing one thing from my support ticket and something completely different from you? They seem to have no issue what so ever sending me these items, so now i'm confused as to who is actually telling the truth. If there is an issue then why are they not bringing this issue to my attention? And why is that crucial information not stated on the website!?
You can't knowingly take money from a customer, knowing full well that you will be unable to fulfil that order, and then leave them waiting for a delivery which is never going to happen!?

Really, why would that be? it's listed on their site.

I am selling a full size 5ml authentic Aspire Nautilus.
Included in the sale is six spare coils and a stainless steel upgrade tank for protection.
All items come boxed with scratch codes for authenticity.

Asking for £18.50 incl paypal costs and postage.