robby
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Post by robby on Jun 6, 2013 23:11:09 GMT
Do Royal Mail not have any info Steve F? I think the only tracking from abroad, after it joins Royal Fail is after you sign for it at the door. I hope I'm wrong, for the sake of the folk whose parcels actually got out of China/Hong Kong. You would think that they would track parcels with a barcode, even if only for internal RM info and then they could deal with complaints, especially when Customs says it has been given to RM but then disappears ??? It`s a bit scary to think that they have no idea what happens to a parcel between Customs releasing it and it getting through your door
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Mev
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Post by Mev on Jun 6, 2013 23:17:02 GMT
I would contact royal mail too steve and ask them what's happened if it's showing released to them.
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stu1873
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Post by stu1873 on Jun 7, 2013 0:30:54 GMT
This is not good. My order is still showing in progress for departure to GB, its been like that for days and I am worried now after what I am reading. Besides sending a ticket to chase fasttech up, I have sent a email to HK tracking. I do really feel awful for people that's had difficulties and I truly hope that fasttech can rectify the situation quickly. I will follow rick's advice and hang fire before ordering a svd. Same here. The order I had made was split into 2 because one item was delayed but it has not left HK yet according to Fasttech's tracker. I hope to **** it's not lost or I will go ape shit!
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Post by Perpetua on Jun 7, 2013 6:20:25 GMT
Thanks Perpetua just raised dispute me thinks now they were stalling so the 45 day period would expire Really disappointed in their attitude Good. No one likes being ' difficult ' or having to go down the dispute route, but PayPal is there for our benefit when a purchase does awry. It's no consolation to anyone waiting on a parcel, but I guess with the HUGE volume of shipments coming in from China, their Customs/our Customs and RM, then there will be orders that don't go smoothly. Sadly. I echo what Dave says, problems aren't just limited to Fasttech, all the Chinese Suppliers can be affected.
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Deleted
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Post by Deleted on Jun 7, 2013 7:06:37 GMT
Morning all. here is an answered message from FT
#6. posted 3 hrs 30 mins ago by Staff Sorry about the wait.
Registered airmail does not provide time guaranteed shipping services and therefore the shipping time on the checkout page is an estimation. Packages *are* typically delivered in 10 to 14 business days though.
We have contacted Hongkong post office. Since the postal system was jammed with a lot of packages, processing was significantly delayed.
FastTech makes sure all in-stock orders leave our hands in about 1 to 2 business days they are placed. Once they are shipped, the delivery time depends on the current workload of the carrier.
Please wait a couple of days and the information will be updated soon.
Thank you for your patience.
I know it won't help anyone that's been waiting a good while but anyone that's having a similar scenario to me that is the reason given. .
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Steve F
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Post by Steve F on Jun 7, 2013 8:14:55 GMT
I think the only tracking from abroad, after it joins Royal Fail is after you sign for it at the door. I hope I'm wrong, for the sake of the folk whose parcels actually got out of China/Hong Kong. You would think that they would track parcels with a barcode, even if only for internal RM info and then they could deal with complaints, especially when Customs says it has been given to RM but then disappears ??? It`s a bit scary to think that they have no idea what happens to a parcel between Customs releasing it and it getting through your door Royal Mail have no info that they ever received the package and Customs say they cleared the package hmmmm twilight zone maybe On the plus side FT have finally agreed to investigate at long last
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Steve F
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Post by Steve F on Jun 7, 2013 8:51:42 GMT
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snapper
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Post by snapper on Jun 7, 2013 8:55:58 GMT
Received these e-mails from fasttech this morning. Seems strange that the orders that customs have returned, were all sent on the 22nd of May. Not too sure what to do, maybe have them resend it. Will decide later.
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robby
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Post by robby on Jun 7, 2013 8:59:43 GMT
Interesting. Fasttech obviously didn`t buy from Innokin, but I am looking at my MVP with it`s laser etched iclear16 and I would put a lot of money on it being 100% Innokin, no doubt in my mind at all. I have just been through the order process and the SVD is still for sale right up to the Paypal stage (I have one, so stopped there) Thanks for posting Steve F, good spot mate
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collie2011
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Post by collie2011 on Jun 7, 2013 9:14:15 GMT
I'm starting to panic about my fast tech order now. Ordered on Wednesday and it's still showing as processing, how long after you order do you usually get the picture of your package and where do you find that? I hope this turns up, my new device is in there and the Mr won't be able to use his either because the charger is in the fasttech order.
Sent from my Nexus 7 using proboards
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zeldamum
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Post by zeldamum on Jun 7, 2013 9:17:14 GMT
I ordered a SVD yesterday. Fingers crossed that it gets delivered and it not a copy.
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collie2011
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Post by collie2011 on Jun 7, 2013 9:20:23 GMT
My order is going by registered airmail with tracking if that helps at all?
Sent from my Nexus 7 using proboards
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robby
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Post by robby on Jun 7, 2013 9:29:05 GMT
I ordered a SVD yesterday. Fingers crossed that it gets delivered and it not a copy. I would put money on it being genuine zeldamum, I think Fasttech got them via another Innokin customer.
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robby
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Post by robby on Jun 7, 2013 9:32:10 GMT
I'm starting to panic about my fast tech order now. Ordered on Wednesday and it's still showing as processing, how long after you order do you usually get the picture of your package and where do you find that? I hope this turns up, my new device is in there and the Mr won't be able to use his either because the charger is in the fasttech order. Sent from my Nexus 7 using proboards Click your name at the top of the Fasttech page on the right and go to "Manage and Track orders", then click on the order number on the left. collie2011
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zeldamum
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Post by zeldamum on Jun 7, 2013 9:39:18 GMT
I hope so robby they certainly look genuine to me. Hasn't been dispatched yet, but still very early days. I think my last order took roughly 3 days to be dispatched.
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