Another lady in distress SOS

[deesigner]

Good ideas Des & Jem, pretty sure it was over 6 months ago though. I could give it a try

[Anne (fuzzy)]

Feb 4, 2012 14:11:25 GMT flimflam said:

@ Dee (& Anne),

Before getting stuck in soldering / gluing etc, and assuming you purchased from a UK supplier within the last 6 months, it might be worth considering contacting the supplier for repair / replacement. So long as the equipment failure isn't down to misuse or damage caused by you, then fixing the prob is up to them. See this link:
www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#goods

Quote from one of the relevant paras:
Since 2003, consumers have had extra benefit from The Sale and Supply of Goods to Consumers Regulations.

When goods are faulty, if you return them within six months then it's up to the shop to prove they weren't faulty when you bought them. After this, the 'burden of proof' shifts and it's up to you to prove they were faulty when you bought them.

Maybe the way to go?

John

Only just seen this post John, it's so easy for posts to get lost in here!

My LT was a gift from the generous and caring active members in here including the seller who supplied it when I was extremely ill before Christmas, I honestly didn't think I'd make it to Christmas.

I've glued the window back in now, it only took a few minutes, no bother.

[womble]

Feb 7, 2012 19:37:29 GMT deesigner said:

Good ideas Des & Jem, pretty sure it was over 6 months ago though. I could give it a try

I thought they only came out in December!

[Khromm]

When my LT "broke", it was exactly the same way. Contacted the supplier, shipped it back to 'em, got a replacement about 7 days later (might have been 5...)

Know how it feels, but try whoever sold it to ya first

[Gordy]

Feb 7, 2012 19:37:29 GMT deesigner said:

Good ideas Des & Jem, pretty sure it was over 6 months ago though. I could give it a try

they havent been out that long Dee. late november / early december for the first batch... so i dont even think its been 3 months.. and ukeliquid offer 3 months

[deesigner]

Just checked back on the thread that I first posted which was on November 16th, I'd already had it a couple of weeks then and not used it. I'll give them a try but don't hold out too much hope I've contacted them now so will see what the reply is

[deesigner]

Just an update and a big thank you for your advice in contacting the original supplier. I sent my Lava tube back and have just received a new one as a replacement as mine was beyond repair. Happy bunny!

[DiscoDes]

Great News Dee, who was it so we can "big them up"?

[Perpetua]

Great news Dee.

And well done to your Supplier!

[Brian]

Good idea to compliment good customer service. It shows that the supplier isn't against replacing faulty goods
Kudos to all the good vendors

[Sandra (aka Chillax)]

That is great news, happy vaping

[deesigner]

It was UK-eliquid. Brilliant service