Phoenix .
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Post by Phoenix . on May 6, 2012 5:37:45 GMT
I cannot buy from Liberty site due to log in problems.
Registered with the company but didn't buy anything, then went to buy and password was rejected as was my e mail address. Try to re-register but was told my e mail addy was already in use and told me to use another one?
This is happening every time, can't understand why log in details were accepted but when I come to use them they are rejected.
Any one help please, I have cleared my cache and cookies.
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Post by Perpetua on May 6, 2012 6:00:58 GMT
I've moved your thread and amended the title Phoenix . . . so people know it's LF that you're having the problem with . . . there's a box for getting help on the log in page, if you're having problems with either your username or password being accepted.
Might be worth using that facility, to check you're using the right details.
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Phoenix .
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Post by Phoenix . on May 6, 2012 6:05:57 GMT
I have used that perps but to no avail, nothing happens when I complete the form and state my problem,it clicks off then back to the beginning again GRRR. My details are correct I always write them down after registering with merchants.
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Post by Perpetua on May 6, 2012 6:10:51 GMT
Have you definitely used your email address as your username Phoenix . . . or something else?
I've made that mistake on LF.
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Post by Sandra (aka Chillax) on May 6, 2012 7:26:17 GMT
I have the same problem with MSE
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Queenie Bee
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Post by Queenie Bee on May 6, 2012 7:49:45 GMT
Just tried it my self Phoenix it won't except mine either
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Phoenix .
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Post by Phoenix . on May 6, 2012 7:53:20 GMT
Have you definitely used your email address as your username Phoenix . . . or something else? I've made that mistake on LF. All my log in details are correct. I have had an e mail from them ( so they have the correct addy) but I cannot open it, I can open all the others but not theirs. there is something weird at their end going on. Why do I have to log in to purchase stuff..I don't have to on other sites it's an option?
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Phoenix .
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Post by Phoenix . on May 6, 2012 7:54:48 GMT
Just tried it my self Phoenix it won't except mine either Thanks for the input queenie, nice to know it's not just me .
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maccafan
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Post by maccafan on May 6, 2012 8:05:04 GMT
I don't think you use your email in the username field.. I used my username and just logged in with no trouble at all..
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Queenie Bee
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Post by Queenie Bee on May 6, 2012 8:06:30 GMT
Your welcome Phoenix makes me fell wappy when I can't get on a website and feel so much better when I know it's not just me having yet another one of my crazy moments
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Phoenix .
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Post by Phoenix . on May 6, 2012 8:34:31 GMT
If it makes any difference I am using Google Chrome.
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Post by Chrissie on May 6, 2012 13:37:59 GMT
It might be an idea to email them to let them know of the problems - however, from past experience, they can sometimes be a tad slow to reply to emails & with it being a bank holiday weekend, I doubt you would get a reply till Tuesday at the very earliest.
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Post by Chrissie on May 6, 2012 13:46:46 GMT
I've just signed in OK with them.
Phoenix, what happens when you try to open the email they sent you?
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DiscoDes
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Post by DiscoDes on May 6, 2012 14:06:52 GMT
I just logged in without a problem
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Phoenix .
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Post by Phoenix . on May 12, 2012 18:41:24 GMT
chrissie, I have registered with them but it won't accept my log in details and I know they correct, tried to re-register, it said E mail address already in use choose another one? Rejected my password then rejected my e mail address.GRRRRRR
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