Now that's a first from RM

[OneDay]

I got the following email from Royal Mail today. It's not vapemail, but I've never had advanced notification before

Royal Mail: Item ready for delivery

Dear Customer, Royal Mail has received your item from LOGIC3 PLC (No: JCxxxxxxxGB) at Folkestone DO Delivery Office. Your item is now ready for delivery and we will attempt to deliver it today subject to any alternative instructions that you have previously agreed with us. Regards, Royal Mail For queries please visit www.royalmail.com or call 08457 740 740 Please do not reply to this message. This email was sent from a notification-only address that cannot accept incoming email.


A step in the right direction

[chrisjw]

Sounds too organised to me.............Could be spam............

[chykensa]

Heard a story on the local radio station yesterday. A local lady sent a Christmas present back home to Lithuania, but it got lost in transit. She visited her local Post Office and they suggested she fill out a claim form and send it off.
She did this, and after 2 months decided to phone RM up to find out what the delay was. They could find no record of the claim, so suggested she filled in another.
She duly filed a second claim form, and in the interests of a speed resolution, sent it recorded delivery. She followed the tracking online and it was signed for at 08.23 one morning. After another 6 weeks she called again to discover that although the letter was signed for, RM could find no record of the claim. Instead they suggested that she might want to file a third claim form!!
Needless to say, she had phoned the local radio consumer programme to ask them to intervene on her behalf. I didn't hear what the outcome was, but it might be mentioned some time early next week. I'll let you all know if I hear the result.
And we wonder why the odd package goes missing . . . .
Andy

[Deleted]

OneDay ... I've had this as well and am equally bemused

[OneDay]

I have to say @ashmal, that having had the email the parcel was delivered that day. Not til 4.30, but it did arrive as promised.

[hesta]

I am having the opposite service from RM today, item was dispatched yesterday with RM's 'guaranteed' saturday delivery, not got it. Not happy right now