Focalecig: New Shipping Method for UK customers

[Deleted]

Hi Foclecig

My order just arrived - Q7949740474

It should have a bottom feeder pin but there isn't one in there?

[letsavit]

Hi Foclecig

Order Q789818617 - black flask, been "collecting products now" for 12 days?

Can you have a look into this please


Thanks

[Foclecig]

kreed did you check the package carefully ？ The pin is coming in the accessories bag. If not, please confirm with me, i will arrange the missing part for you immediately.

[Foclecig]

@letsavit Sorry for such a long delay . It is in packing status now. Tracking number should be available within few hours.

[Deleted]

Jul 23, 2015 2:14:31 GMT Foclecig said:

kreed did you check the package carefully ？ The pin is coming in the accessories bag. If not, please confirm with me, i will arrange the missing part for you immediately.

It's definitely not in there Foclecig

[Foclecig]

kreed, i will have our service to send you the order number for the missing part. Sorry for this happened.

[Deleted]

Pm you Foclecig about return of yiloong vapour flask squonker

[Foclecig]

hi spikeyfridge. Have reported to service

[Deleted]

Jul 23, 2015 7:31:30 GMT Foclecig said:

kreed, i will have our service to send you the order number for the missing part. Sorry for this happened.

Foclecig

I've had an email from Eleven to say the bottom feeder pin is being sent.

Awesome customer service as usual

[Deleted]

Jul 23, 2015 18:06:12 GMT kreed said:

Jul 23, 2015 7:31:30 GMT Foclecig said:

kreed, i will have our service to send you the order number for the missing part. Sorry for this happened.

Foclecig

I've had an email from Eleven to say the bottom feeder pin is being sent.

Awesome customer service as usual

This the main reason I will always look to Focalecig first when making purchases from China, Foclecig does a fantastic job,,plus the back up service is there if your unlucky to have an issue. 

Excellent customer service!

[Foclecig]

Thank you Kreed and car147. We are honored to have your support!

[tee]

Hi guys does anyone know a good tracking site I have two orders coming from focalecig but have no clue how to track them please help lol

Package Shipped
RS296621565NL,,

Package Shipped
RC457170643HK,,
Many thanks Dave

[flavourtank]

Aug 3, 2015 18:52:00 GMT tee said:

Hi guys does anyone know a good tracking site I have two orders coming from focalecig but have no clue how to track them please help lol

Package Shipped
RS296621565NL,,

Package Shipped
RC457170643HK,,
Many thanks Dave

most use www.17track.net/m/en/result/post-details.shtml then click global

[flavourtank]

Aug 3, 2015 18:52:00 GMT tee said:

Hi guys does anyone know a good tracking site I have two orders coming from focalecig but have no clue how to track them please help lol

Package Shipped
RS296621565NL,,

Package Shipped
RC457170643HK,,
Many thanks Dave

RS296621565NL is ready for shipment

RC457170643HK left Hong Kong on 01/08/15

[letsavit]

Jul 23, 2015 2:15:45 GMT Foclecig said:

@letsavit Sorry for such a long delay . It is in packing status now. Tracking number should be available within few hours.

Got it... good communications and you sorted it, as always, thank you