gapy360
Super Member
Joined:April 2013
Posts: 618 
Location:
Likes: 328
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Last Online May 10, 2016 15:15:38 GMT
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Post by gapy360 on Oct 8, 2013 10:40:05 GMT
I purchased my Magneto from them back in August, super fast delivery and initially had some issues with my rsst fitting the head. Put it down to the atty.
Then I got my new Dripper and had the same issue. Emailed them asking if they could send me a new head due to the issues. They emailed straight back and said they would order one with their next smoktech order afterthe hholiday and also included a Google link where others had a similar issue with the rsst.
I responded that that was fine, but they came back and said they would take one off one of their other units and get it straight out to me.
I have to say their customer service has been outstanding. No quibbles get the issue sorted approach which has been very refreshing.
I would definitely use them again and recommend them to others.
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Super-Shiny
Super Member
SUSPENDED
Joined:January 2013
Posts: 13,131
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Last Online Nov 25, 2014 19:31:22 GMT
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Post by Super-Shiny on Oct 8, 2013 11:05:58 GMT
Nice one, sounds like great customer service  |
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gapy360
Super Member
Joined:April 2013
Posts: 618
Location:
Likes: 328
Recent Posts
Last Online May 10, 2016 15:15:38 GMT
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Post by gapy360 on Oct 22, 2013 9:15:16 GMT
Just an update, I received my new top cap from smokecloud and it is perfect, In fact it looks like an updated Design as the positive pin is now a screw so there is a small measure of adjustment! I have to say they have been amazing, some of the best customer service I have had, so would highly recommend them to others Awesome job guys |
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