Consumer Law changing for Providers

[andy01424]

This applies to Internet/Phone/Tv/Mobiles and what is says in the post lol now UK dragged it s feet this has been Law in Europe for years,many companies will not be to happy !!!!!!!

Down side it only applies to new Contracts i believe from that date,maybe not! basic they up the payments line rental,calls etc then you can quote!!

EU directive 93/13 states that if a service provider alters the conditions of a fixed term directive during the agreed term they must by law inform the consumer of their right to leave the contract penalty free. This was consumed into British Law in the Unfair Terms Consumer Contracts regulations 2009. Mobile companies comply with the law all over Europe, just in rip off Britain has Ofcom failed to enforce the Law allowing Service Providers to rip off customers to the tune of £ billions.
This law applies not just to mobile phone users, but to all communications service providers, BSKYB, Virgin broadband, TV and so on.


eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31993L0013:en:HTML


" Whereas contracts should be drafted in plain, intelligible language, the consumer should actually be given an opportunity to examine all the terms and, if in doubt, the interpretation most favourable to the consumer should prevail;

Whereas Member States should ensure that unfair terms are not used in contracts concluded with consumers by a seller or supplier and that if, nevertheless, such terms are so used, they will not bind the consumer, and the contract will continue to bind the parties upon those terms if it is capable of continuing in existence without the unfair provisions; "

[geordie]

Plusnet recently increased their charges and, to their credit, did point out that customers who were mid contract could leave without penalty. So some laws are good to the consumer.