FT tracking question

[testdruif]

Hey all,


Fist time I ordered something from FT.
Is it normal for the tracking to be on "Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)" for like 4 or 5 days?

[Deleted]

testdruif. I am waiting on a order to be delivered. I placed my order from FT on the 30-12-13 and singapore received it on the 3rd of Jan. The tracking update of "Information Received (This is not an acknowledgment of the physical receipt of the stated) stayed like that for 7 days and then on the 10th the tracking update was showing dispatched to overseas.

Not sure whether its normal but yes the message you got was the same one I had for 7 days.

[Deleted]

It just means that Singapore Post have received the instruction to deliver the item but that it is in the process of going through Chinese customs clearance etc and has yet to be put on an aircraft to your destination country .... it can remain in this status for up to 10 days usually.

[Carpe Vapor]

Yah seems to be normal. I have one with same status sitting at Singapore since 3rd Jan.

I did contact FT Support on it and they said to contact them again in a few days if status hasn't changed and they will chase it up with Singapore.

[Mr Di]

my experiance of buying from FT 3 to 4 weeks for delivery.

[OliverB]

Yes, it's a pain in the arse, but completely normal. I've got three orders all with the same status at the moment. Best bet is to keep away from the tracking site because it'll drive you crazy. Forget about your order until it arrives.