MVP possible problem

[Deleted]

Apr 29, 2014 17:33:40 GMT ragjoy said:

im now getting more than a bit irritated with MYEPACK.
two messages over 2 days on there customer service have been left and not even a reply to say there looking into it.
not very good imo this could be a dangerous problem, very likely not i believe but could be if it is a short of some type.
does anyone have a direct phone number or proper email address as they dont seem to be looking at there internal system.

raggy.

Here you go ragjoy  ... 020 8854 9644

[ragjoy]

Apr 29, 2014 18:02:16 GMT @yinyang said:

Apr 29, 2014 17:33:40 GMT ragjoy said:

im now getting more than a bit irritated with MYEPACK.
two messages over 2 days on there customer service have been left and not even a reply to say there looking into it.
not very good imo this could be a dangerous problem, very likely not i believe but could be if it is a short of some type.
does anyone have a direct phone number or proper email address as they dont seem to be looking at there internal system.

raggy.

Here you go ragjoy  ... 020 8854 9644

thanks yinyang,
i will call them tomorrow and hopefully get some response that way.

[smifee]

This seems to happen every so often with Myepack. They just go missing.

Whether it's a personal crisis or just over whelmed with business it would be helpful if a short message was left on their website.

With them picking 2 items wrong on an order of 3 items there's obviously some sort of problem there.

I've  sent 2 emails today, one after discovering each error, and not had a reply.

Their reputation for price & delivery are excellent but this is not good for their customer service reputation.

[charon]

Apr 29, 2014 17:33:40 GMT ragjoy said:

im now getting more than a bit irritated with MYEPACK.
two messages over 2 days on there customer service have been left and not even a reply to say there looking into it.
not very good imo this could be a dangerous problem, very likely not i believe but could be if it is a short of some type.
does anyone have a direct phone number or proper email address as they dont seem to be looking at there internal system.

raggy.

Here ya go, Ash does tend to frequent this forum, So i have tagged him for you myepack

[ragjoy]

Apr 29, 2014 18:46:27 GMT charon said:

Apr 29, 2014 17:33:40 GMT ragjoy said:

im now getting more than a bit irritated with MYEPACK.
two messages over 2 days on there customer service have been left and not even a reply to say there looking into it.
not very good imo this could be a dangerous problem, very likely not i believe but could be if it is a short of some type.
does anyone have a direct phone number or proper email address as they dont seem to be looking at there internal system.

raggy.

Here ya go, Ash does tend to frequent this forum, So i have tagged him for you myepack

thanks charon,
not sure what being tagged means though, hopefully means he might pm me regarding this.

raggy.....

[Jules]

Only way I could get in touch with Myepack was in PM here or on his Facebook page, never answered my emails or the phone when i once tried to ring him.

Jules

[ragjoy]

well i will give it a go tomorrow then have to go through paypal, assuming paypal act on sage system payments.
the mvp simply isnt supposed to do this so whilst it isnt broke at the minute i imagine its only a matter of time.
raggy.........

[nem]

Apr 29, 2014 21:06:09 GMT Jules said:

Only way I could get in touch with Myepack was in PM here or on his Facebook page, never answered my emails or the phone when i once tried to ring him.

Jules

I've also sent a couple of emails in the past and never got an answer, I then called, first time got the answer machine and second time although pleasant enough couldn't wait to get me off the phone quick enough - agreed frustrating....

[ragjoy]

phoned myepack this morning and just got a machine that wont take messages "how useful".
ive now gone to paypal and raised it with them, it seems myepack have 20 days to deal with it then i have raise it too a claim or something like that.
this is complete madness not too answer messages, how can they get items out and delivered in 36 hrs but not answer an email in 48 hrs.
raggy.

[Fagsareus]

Apr 30, 2014 10:04:07 GMT ragjoy said:

phoned myepack this morning and just got a machine that wont take messages "how useful".
ive now gone to paypal and raised it with them, it seems myepack have 20 days to deal with it then i have raise it too a claim or something like that.
this is complete madness not too answer messages, how can they get items out and delivered in 36 hrs but not answer an email in 48 hrs.
raggy.

I also have had occasion to contact them ..with the same outcome ....no reply ...in my case it was only a cracked tank on my protank 3 on delivery ... 
I hope you get your problem resolved 

[nem]

Apr 30, 2014 10:04:07 GMT ragjoy said:

phoned myepack this morning and just got a machine that wont take messages "how useful".
ive now gone to paypal and raised it with them, it seems myepack have 20 days to deal with it then i have raise it too a claim or something like that.
this is complete madness not too answer messages, how can they get items out and delivered in 36 hrs but not answer an email in 48 hrs.
raggy.

ragjoy did you resolve your issue with Myepack?

[ragjoy]

i got to speak to ash late yesterday and ive sent the mvp back today, so hopefully resolved sometime next week.
i will post an update when i know more.

raggy,,,,,,,,,,,,

[ragjoy]

ive now had my mvp exchanged and although the problem with the flashing lights happen less frequently they are still happening.
so it would seem that boge cartos are not totally compatible with the mvp or vice versa.
to be fair it doesnt seem to have any impact on how well the mvp works but if it is indeed a short it wont be doing it any good.
either the well is too deep or the centre pin is too low, the cartos all work perfectly on the provari so i can only assume these are the reasons behind the problems.
so really the problem is as before.

raggy

[ragjoy]

I'm still having a lot of intermittent flashing while the MVP with boge cartos.
I've now filed the top of the Atty receiver and cut new air vents and the issue is still the same.
I use the MVP at 3.7 but I'm wondering if it might make a difference if I switch to VW if I do what would be equivalent to 3.7 in VW using cartos that read out at 2.1 to 2.2.


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[DiscoDes]

May 31, 2014 10:00:05 GMT ragjoy said:

I'm still having a lot of intermittent flashing while the MVP with boge cartos.
I've now filed the top of the Atty receiver and cut new air vents and the issue is still the same.
I use the MVP at 3.7 but I'm wondering if it might make a difference if I switch to VW if I do what would be equivalent to 3.7 in VW using cartos that read out at 2.1 to 2.2.


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Set it at 8 watts