shippng cost to the usa.

[fred]

Aug 13, 2014 12:50:40 GMT JayJ said:

Aug 13, 2014 12:03:28 GMT fred said:

As far as you are concerned, this has nothing to do with the supplier - your contract of sale is with focalecig, not the supplier. It is down to focal to sort it with you, and then take it up with their supplier.
As a registered vendor on here, I'm sure Chrissie would be interested in hearing what Foclecig has to say on the matter.

You are quite right Fred but thats under uk law and the sale of goods act. I suspect Chinese law may differ. However when selling to foreign countries I think the vendor should sell according to law of the country they are selling too as an act of good faith so to speak. This in turn would raise many problems itself no doubt as I imagine the main Chinese vendors ship to many countries.

Under the UN contracts for  international sale of goods, I still believe the contract is with the seller, not with the supplier, and therefore it is down to focal to sort the problem out, and then raise their own, separate issue with their supplier.

If focal are saying it is their suppliers problem, what is to stop them (focals supplier) passing the buck to another supplier who provided the chip, and them passing the buck to their supplier who provided the silicon for the chip, and so on?

[Chrissie]

Aug 13, 2014 12:03:28 GMT fred said:

As far as you are concerned, this has nothing to do with the supplier - your contract of sale is with focalecig, not the supplier. It is down to focal to sort it with you, and then take it up with their supplier.
As a registered vendor on here, I'm sure Chrissie would be interested in hearing what Foclecig has to say on the matter.

I would indeed be very interested in hearing what Foclecig has to say on the matter.

[stig1978]

I had an email of them this morin. They don't wont me to send it back now. They have asked for a replacement from the suppliers. They said they will let me no as soon as they receive it.

[GunJack]

common sense prevails at last !! nice one stig1978

[ronaldo]

I haven't they never sorted mine out I wont buy from there ever again very poor service you do there Foclecig selling faulty items

[DiscoDes]

I have found on the couple of occasions that I have had faulty goods or not having goods turn up that provided you follow their returns procedure that you (eventually) do get problems resolved or receive a refund, but it can take some time.

The savings I have made against the having to go through the procedures and waits far outweigh the inconvenience factors.

[ronaldo]

Aug 13, 2014 15:27:07 GMT Chrissie said:

Aug 13, 2014 12:03:28 GMT fred said:

As far as you are concerned, this has nothing to do with the supplier - your contract of sale is with focalecig, not the supplier. It is down to focal to sort it with you, and then take it up with their supplier.
As a registered vendor on here, I'm sure Chrissie would be interested in hearing what Foclecig has to say on the matter.

I would indeed be very interested in hearing what Foclecig has to say on the matter.

so would I. I asked for a returns address and then they just ignored me

[Foclecig]

Hello AAEC Vapers,

stig1978 Sorry to hear that problem happened on product you received from Focalecig.

The reasons we asked for return item are: 1. Product problems couldn't be confirmed.
2. Product in large value.
As a reseller, we do have responsibility to check products we are selling, but when problems happen, we sincerely hope our customers could work with us for replacement.

For hanaa we are selling, we have dealt with the supplier. If there is any problem, we need to get defective item back to them so that they could check the exact problems. Problems like hanna, vamo are not as simple as mechanical mod, that's why we require our customers to send it back to us. (Normally, we would mention that we cover the shipping fee if that is defective)
With returned defective items, suppliers could send back to the manufacturers for checking problem so that they could avoid further problems.

From our record, we haven't asked you to return us any mechanical mod because we could confirm the problem and it could be solved easier.
The reason we asked for video ronaldo is almost same. We couldn't confirm the problem.
Please check the message i sent to you on July 14th :

Hello Ronaldo,

Are you there?
I just came back for work today.
Is it possible to make a video? If not, please return to us and we will cover the shipping fee once we confirm the problem and resend you new one. Is it acceptable?

Regards,
Doris

You didn't send us video nor return to us. Now, i am here to ask, what solution do you prefer?

Good night! Will reply tomorrow once i get back to work.
Thank you for your understanding!
Doris

[Foclecig]

Aug 14, 2014 14:31:48 GMT ronaldo said:

Aug 13, 2014 15:27:07 GMT Chrissie said:

I would indeed be very interested in hearing what Foclecig has to say on the matter.

so would I. I asked for a returns address and then they just ignored me

You sent the email or Pm?
Your last pm is
Jul 14, 2014 9:37:53 GMT 8 Quote
my daughter is going to try to make a video for me I hope she comes to see me today or tomorrow thank you