Focalecig

[Q]

Which mod were you supposed to get solac77 ?

[Foclecig]

solac77, would you mind to post your order number and PM me your email address which you used to contact us? I will follow up the issue for you

[chykensa]

Just ordered a couple of backup atties from Focal, and I've always had great service from them in the past. Now it's just the waiting game

[solac77]

Jun 2, 2015 21:31:09 GMT Q said:

Which mod were you supposed to get solac77 ?

Hey Q 

I had ordered the 18350 LION MODS for an idea im hatching they were on discount but some how ended up being pulled.?

Doris is on the case now so hopefully it will all turn out good...
    

[Foclecig]

Hi Solac77, i just checked, it is a clearance item, this item will not be restocked for clearance price if it is sold out. We won't mind to send you store credit + $3 for the inconvenience it caused or PayPal refund if you prefer, we do apologize for the inconvenience it had caused :_(

[pyr0]

Hi Foclecig,
Any chance of an update on my order please? (Q53021818153)
It's been sitting, saying "Collecting products now" for a few days now :-(
Many thanks in advance.

[edit] Just checked again (06/06/2015) and it now says "Package Shipped"

[solac77]

Jun 4, 2015 3:45:05 GMT Foclecig said:

Hi Solac77, i just checked, it is a clearance item, this item will not be restocked for clearance price if it is sold out. We won't mind to send you store credit + $3 for the inconvenience it caused or PayPal refund if you prefer, we do apologize for the inconvenience it had caused :_(

Hey Doris,

Just to say a big thanks for sorting this out just received goods and freebie!! thanks again

[Foclecig]

Good to hear that, solac77. Enjoy vaping.

[Deleted]

Foclecig you are brilliant

[Foclecig]

Thank you Ted!