My Epack..

[dusty]

 myepack

Still waiting on a resolution for the fault Coolfire 1, order 100029757.

Second email sent today and a post here just incase you miss the email. Needs to be sorted sometime soon, been dragging on for a while now.

[Balllsy]

Give Ash a ring dusty, he will get things resolved I'm sure.

[dusty]

Oct 9, 2014 11:37:48 GMT Balllsy said:

Give Ash a ring dusty, he will get things resolved I'm sure.

Yes I might give him a buzz in a couple of days. Don't like to hassle people, he's probably a busy chap.

[wooky]

So you don't want to pick up the phone and discuss it with Ash (he's normally in the office after 2pm) but you're happy to make a post on a forum for all and sundry to see that could have implications for his business - seems to me like someone has their priorities or way of working a little mixed up.

[lisburnvapes]

Might work quicker if you tag him ???

[wooky]

...and the no's 0208 854 9644

[dusty]

Oct 9, 2014 12:34:35 GMT wooky said:

So you don't want to pick up the phone and discuss it with Ash (he's normally in the office after 2pm) but you're happy to make a post on a forum for all and sundry to see that could have implications for his business - seems to me like someone has their priorities or way of working a little mixed up.

Nope, don't recall saying I didn't want to pick up the phone. I said I'd give a little more time to answer the emails I've sent. Not sure what 'implications on his business' this post could possibly have other than to maybe make him aware there's an outstanding query..

I'm sure his business won't fold as a result of this post

[Q]

But if you dont tag him dusty he wont get a notification that you've posted this, so it will be a waste of time

[wooky]

myepack are almost notorious for being bad when it comes to email responses, a search of google will tell that. If it were me, I'd rather speak to someone and get a name and resolve any issues in that manner than rely on a form of electronic communication that can be deleted at the push of button, but hey each to their own and good luck sorting it out.

[charliehorse]

Oct 9, 2014 16:54:53 GMT dusty said:

Oct 9, 2014 12:34:35 GMT wooky said:

So you don't want to pick up the phone and discuss it with Ash (he's normally in the office after 2pm) but you're happy to make a post on a forum for all and sundry to see that could have implications for his business - seems to me like someone has their priorities or way of working a little mixed up.

Nope, don't recall saying I didn't want to pick up the phone. I said I'd give a little more time to answer the emails I've sent. Not sure what 'implications on his business' this post could possibly have other than to maybe make him aware there's an outstanding query..

I'm sure his business won't fold as a result of this post

He might not even see the post without tagging him like so   -  myepack
You could maybe try editing your first post to include the tag ??
Hope you get it sorted out, though Iv'e seen a few posts before this one saying that phoning him is the way to go usually 

[dusty]

Sorted now, tagged

If he doesn't pick up the emails or this thread I'll drop him a line Monday.

[myepack]

Oct 9, 2014 20:31:37 GMT dusty said:

Sorted now, tagged

If he doesn't pick up the emails or this thread I'll drop him a line Monday.

Hi

I have replied to your email which was sent earlier today,

it could take a bit of time to reply to all the emails as we are very busy during the day

its best to call during office hours if you have an issue that needs resolving.

[myepack]

All sorted
it turns out this replacement was sent weeks ago and the OP
has changed his address so it has been returned to us and will be resent to the correct address

[Tom]

Pretty rapid resolution and kudos to myepack.

Looks like good customer service to me

[molly]

I agree. Myepack have resolved any issues very quickly for me. New orders are sent really fast too!