Greyhaze.co.uk - Never again.

[mxethey]

Marcus No excuse for rudeness imo, either train your staff or tell them to go and work for the council along with the rest of the rude bastards that don't give a shit.
Hope you get ya goods m8
Thanks for the heads up

[Super-Shiny]

I have had nothing but good service from Greyhaze on all orders i have placed with them, even when mistakes was made (very rare).

But as with all things in life some things can turn from good to bad....saying that the bad things can easily be resolved with feedback.

[snapper]

Thanks for the warning Marcus and I hope you get your delivery today.

padiho I'm in the same situation regarding juice, ordered a week ago and still no sign of delivery. Postie has already been and gone this morning. Maybe it's the same vendor.

[padiho]

[quote

padiho I'm in the same situation regarding juice, ordered a week ago and still no sign of delivery. Postie has already been and gone this morning. Maybe it's the same vendor.[/quote]

Mine finally answered email last night....says he's looking into it....will give him a couple of days to see how that pans out

[lisburnvapes]

I've dealt with grey haze a cpl of times , never had a problem, sometimes genuine emails get put into the spam folder and the vendor doesn't see them, it's happened to me, hope you get sorted out Marcus

[Marcus]

So my item arrived just now.
Still have not had any emails returned or the promised phone call back.. Meh, it's done now I just won't be ordering from them again.

And as for emails going onto spam.. They have replied to my product queries straight away. I sent multiple messages using their Web contact page, I also emailed back to my previous correspondence with them which is straight to their customer service representative.

I gave them chance to apologise or even just acknowledge that they overlooked my order and should have taken the time to actually listen to me and take my order number but they haven't.

Have nothing more to add on the matter, will just use one of the many MANY other vendors

[Bob]

I had a problem with them earlier this year, ordered some steel tanks and tips, one of the steel tanks failed to materialise and one of the tips had no o-rings (these were the signature-tips ones) so I emailed them, no reply, emailed again, no reply, phoned them, "we'll get them posted off today", week later emailed them, and again and again, eventually got missing items 2 months later - have not done business with them again.

[chykensa]

How sad that a business that relies on good relations with the great British public neglects good communications.
I have never bought from them, but will now think twice before doing so. There are many vendors out there who really go the extra mile to satisfy their customers, and they will have my repeat custom in future.

[Deleted]

I was going to order from them but won't touch them now. They are registered on here since July last year. Something I hate is none communication when I've handed over money. Jeesh, its not like there aren't many good, decent vendors out there who do communicate.

[Billy | GreyHaze]

Apologies for your experience Marcus, please email me your order number i'll get to the bottom of this and rectify it, i will also make it up to you, can't apologize enough. Email me at [e-mail] for direct contact.

Again if anyone does have any issues with us, bad service is not our intention we have rapidly grown this year and doing our best to adjust, please call us at 01213069294 or email me direct if the support tab does not work for you.

I simply haven't had enough time to be as active on this forum as i would like i was made aware of this post by a customer.

[chrisintheuk]

Marcus I will say that I have used Greyhaze Billy | GreyHaze for the past six months now and never had a problem with them, I even call into the shop almost every week in Digbeth Birmingham and they are very helpful so I am surprised at your experience & fair play to them as it looks like Billy wants to put it right for you

[Marcus]

G H Support (Grey Haze ECig Store)
Oct 16 10:41

Hello Mark
i am really sorry about the late response, i am extremely sorry about the experience you received on the Phone i will look into this matter and find out who you spoke to and why they gave you such a response, As it seems your parcel wasn't sent out on the correct day i will refund your postage and give you a 10% on your overall order, as you can imagine Monday is a really busy day for us and we was also staff down so everyone was busy doing something but this is no excuse as we should make this clear to are customers

once again i am really sorry about this experience you received and i hope we can move on from this


thanks for the support

Adil


Can't ask for more than this, this is all I wanted from the start was someone to acknowledge me.
I order from you regularly but don't expect to be treated any different to any other customer.

Many thanks for the reply.

[Deleted]

Oct 16, 2014 10:38:19 GMT Billy | GreyHaze said:

Apologies for your experience Marcus, please email me your order number i'll get to the bottom of this and rectify it, i will also make it up to you, can't apologize enough. Email me at [e-mail] for direct contact.

Again if anyone does have any issues with us, bad service is not our intention we have rapidly grown this year and doing our best to adjust, please call us at 01213069294 or email me direct if the support tab does not work for you.

I simply haven't had enough time to be as active on this forum as i would like i was made aware of this post by a customer.

'Fair deuce' to you for coming on here and rectifying the problem!!

[bunglebear]

I agree...will NEVER use greyhaze again

ordered £60 worth bits well before xmass...never arrived, eventually resent...never arrived ...wasted £5 on calling dhl several times only to discover greyhaze had not put house or flat number on parcel despite being on email receipt and invoice inside the parcel!!!!! hence why royal mail never delivered (ordered from e-cig shop same day came next day)

so over 2 weeks on an overnight order......and whenever i contacted them, i was just an annoyance and they couldnt give a sh*t

please dont use them guys

[Chrissie]

Jan 4, 2016 19:10:33 GMT bunglebear said:

I agree...will NEVER use greyhaze again

ordered £60 worth bits well before xmass...never arrived, eventually resent...never arrived ...wasted £5 on calling dhl several times only to discover greyhaze had not put house or flat number on parcel despite being on email receipt and invoice inside the parcel!!!!! hence why royal mail never delivered (ordered from e-cig shop same day came next day)

so over 2 weeks on an overnight order......and whenever i contacted them, i was just an annoyance and they couldnt give a sh*t

please dont use them guys

Really sorry to hear this bunglebear

As Billy | GreyHaze hasn't been on the forum for over a year, I sadly doubt they will even see this, never mind reply to it

Have you put in a Paypal Claim?