Sky, be carefull

[mart166]

I have sky telephone and broadband, with no complaints, but today got a second letter informing me that line rental was increasing £1 in December, no big deal as service is cheap, letter told me to check other side to see how it affected me, other side was just like reading an add, no relavance to me, so gave them a call (had to google number, dont expect your phone supllier to give contact number), very quick connection and confirmed £1 increase, so the lady said next months bill £21.40, Decembers £32.40, hang on thats £11 increase, oh yes your broadbands out of contract then so increasing by £10, of course not happy, so she suggested I call cancel team, result my bill will increase by £1 a month now.

These companies are just devious, if I treated customers this way, i'd quickly run out of customers.

Moral do not believe all they send you, ring and check, then moan.

MP

[fiddles]

Thank You mart166 your post made me look at my bill & noticed I was paying £2.50 a month more for broadband than they advertising on the web site.
I called them up & they explained that I was old customer ( over 5 years ) & was on old contract which was higher, well after conversation package is now £5 a month cheaper & new sky hub (usually £69 to buy ) Free.

One thing to add I was informed that sky voicemail which is currently free is going to cost a pound from next month so I opted out of that while I was on phone

[Marcus]

Same goes for all the mobile phone providers, thry treat new customers a lot better than "loyal" customers who stay with them after their contact is up.

It usually makes more sense to cancel and take out a new contract seeing how they offer "new" customers such a better deal..

I don't get it personally, just shows though that loyalty really doesn't pay anymore.

[Deleted]

Cant complain too much about Virgins customer loyalty. I'm just in the process of renewing the daughters phone contract and have got her 1200 mins, unlimited text and 2G of data for £7.00 a month.
They reckon it should have been nearly 17 quid a month and have given me a £10.00 per month 'loyalty' discount

[Deleted]

When I moved I rang sky a week before my moving date, I knew I left it late but they wanted 3 months notice, so 3 months payment, I was well out of off my contract so this was a surprise. Was happy to pay an extra month so that's what I offered, they'd declined so I repeated a month or nothing to no avail. I stopped the direct debit and they got nothing, hate sky. Now if I moved sky to my new house they could turn it off on the day. Funny that......

[Deleted]

Same with car insurance, went up from £450 to about £550 so went on confused and got it back down to £450. When going through my paper work for my no claims discount I realised I was with the same company....LV

[sammy13]

I don't know about sky, but I do know about BT.
It is now an offence through whatever regulatory body for them to offer rolling contracts,so each contract ends yearly, so if you were on a really good deal, when contract ends, probably half way through your billing cycle you will go onto the max price tariff for everything.
Keep an eye out for your contract end date.

If you miss it and ring up to query why your latest bill has shot up, you will get some kind of offer no doubt, but previous monies still have to be paid.

[sammy13]

Oct 24, 2014 1:21:38 GMT @letsavit said:

Same with car insurance, went up from £450 to about £550 so went on confused and got it back down to £450. When going through my paper work for my no claims discount I realised I was with the same company....LV

The reason for this is -

as a new customer, you get a hidden discount, it will always then go up the following year.

I have been with aegas or someone for the last 5 years, but through different brokers.

In the garage buying a new to me car, I rang the insurance company I was with to change over details, plus a new renewal as mine was only days from expiring.

 I was quoted £326, I laughed, told them to recheck, 3 goes later it came out at £221 fully comp oh and as I said that's still a bit high they threw in a years AA breakdown cover lol

[Deleted]

Thing is sammy I wasnt a new customer, I just got a new quote and ignored their one sent to me,  if I had noticed before hand I wound of gone with the next cheapest, about £10 on principle.

Every year when I get a house insurance quote I ring ask what I was paying last year and if it is roughly the same I just renew.

Im stubborn and if I feel I'm been taken for a ride then they get no more business from me, I will never have sky again, although I'm possible blacklisted!

I also had a dispute with O2 over a £500 phone bill. I did make the calls but a spike from £35 for two years to £500 with no warning even my bank took the money back with no hesitation, ball was in my court then, I thought I was on ulimited until then, made an off but needless to say I'm not with O2 anymore! 

Im use to fighting for money and making small claims court claims for work. None have gone to court as typically the judge will side against the small man against the big companies, as long as you have a fair case.

[sammy13]

Oct 24, 2014 2:15:31 GMT @letsavit said:

Thing is sammy if I had noticed before hand I wound of gone with the next cheapest, about £10 on principle.

Every year when I get a house insurance quote I ring ask what I was paying last year and ifs it roughly the same just renew.

Im stubborn and if I feel I'm been taken for a ride then they get no more business from me, I will never have sky again, although I'm possible blacklisted!

I also had a dispute with O2 over a £500 phone bill, nearly went to small claims court but they backed down a week before. I did make the calls but a spike from £35 for two years to £500 with no warning even my bank took the money back on the spike with no warning, needless to say I'm not with O2 anymore.

Im use to fighting for money and making small claims court claims for work. None have gone to court as typically the judge will side against the small man against the big companies, as long as you have a fair case.

I love o2, no honestly, best service, best price, best company, they stopped doing broadband though, so I was transferred to sky automatically.

Rang sky told them I didn't want to be with them, got my broadband unlimited for £2 per month, couldn't argue with that so gave them a chance, they are not as good as o2.

[Deleted]

Oct 24, 2014 2:15:31 GMT @letsavit said:

Was with them happy for 7 years, had trouble getting my pac code but did in the end. No way was I paying £500 in this day and age for I months of uk calls. I lost my loyal customer status when I bought my new I phone from carphone warehouse, unknown to me, thus lost my unlimited. O2 was taking my money so don't know how that worked.

Anyway there is a baseball bat and and 5 stone bulldog waiting for the bailiffs so I wish the robbing ******** good luck! 

[sammy13]

Oh on the other hand talk talk, a bunch of tossers.

Elderley friend of mine, paid normal line rental plus calls monthly.

One day she needed to ring someone, we didn't know the number so I called 118whatever it is those imbiciles running down he road in vests.

We got the number she said do you want connecting I said no.
rang the number , wrong number so repeated the call.
Rang the number -ok

She got the monthly bill £43 for 118 I was like what.
Rang them - well not one of em could speak English, I  got passed from person to person, all as bad as each other total idiots.

Still waitng for a refund which is not going to happen 3 months later.
Crap company, crap staff, total waste of space.

[Deleted]

Yea that's a massive rip off too, if you google you can find a free phone number for most uk companies. If not ring the "new customer" number and ask to be put through.

funny thing is about the above while I was ringing the bank to dispute O2 it cost me £18....

[mart166]

Oct 24, 2014 2:23:03 GMT sammy13 said:

Oct 24, 2014 2:15:31 GMT @letsavit said:

Thing is sammy if I had noticed before hand I wound of gone with the next cheapest, about £10 on principle.

Every year when I get a house insurance quote I ring ask what I was paying last year and ifs it roughly the same just renew.

Im stubborn and if I feel I'm been taken for a ride then they get no more business from me, I will never have sky again, although I'm possible blacklisted!

I also had a dispute with O2 over a £500 phone bill, nearly went to small claims court but they backed down a week before. I did make the calls but a spike from £35 for two years to £500 with no warning even my bank took the money back on the spike with no warning, needless to say I'm not with O2 anymore.

Im use to fighting for money and making small claims court claims for work. None have gone to court as typically the judge will side against the small man against the big companies, as long as you have a fair case.

I love o2, no honestly, best service, best price, best company, they stopped doing broadband though, so I was transferred to sky automatically.

Rang sky told them I didn't want to be with them, got my broadband unlimited for £2 per month, couldn't argue with that so gave them a chance, they are not as good as o2.

Same as you, was with O2 no complaints and got transfered to sky.

My business phone is with O2, on an old cellnet contract at £7.50 a month, this month they decided no more paper bills unless I paid £2.50 per month extra, so another third on my bill, went online to get latest bill as suggested, what a palaver, told them as a business I could not do this every month, they would have to email me the bill, cannot do that, ok I said explain that Customs and Excise when they decide they want to see the bills for the VAT i'm claiming, suddenly they could email them, although waiting to see if they actually do. VAT bills are treated as a luxury by these companies, even though they essential to business.

MP

[mart166]

Have too add another thing, since begining told Sky do not contact me by mobile, as I work odd hours, so at 3pm and 3.15 get messages asking me to fill in survey about their performance, once again on phone rather angry at being woken, oh sir should have told us that, I always do before i do any contract, we'll make sure it does not happen again, yea i bet.

Anyway angry awoken here.

MP