UK Vendor confirms it sold fake VTC5 batteries

[VapingBad]

Some of you will have seen various posts about UK ECig Store allegally selling fake Sony VTC5 batteries since August this year, they have now confirmed this was the case, here is the email they sent to some of their customers today:

Hi All,

We have spent the past week testing the VTC5 batteries amid allegations that they were not authentic. What we had to do was ensure that the results we found from our tests were similar to those that were posted online. This was not an easy process, as we had to test a large number of batteries to ensure a balanced result. Unfortunately, we can confirm that we have been supplied with a number of non-genuine VTC5 batteries.

Our initial tests, conducted when we took stock of the batteries, proved successful. However, we only tested a small number of the VTC5's and whilst they performed well, we now know that they did not reflect the entire batch. We have subsequently tested a larger number of the VTC5 batteries against a number of genuine VTC5 batteries, as well as other batteries in our range.

We can confirm that around 30% of the VTC5 batteries in question are not capable of consistently reaching the targeted 30amp limit on a continuous discharge, they are also not reaching the 25amp limit - which our tests have shown genuine VTC5 batteries to produce. Many also look different when compared to the genuine VTC5 batteries; upon closer inspection. As such, we recommend not using these batteries.

We are now conducting a full product recall on all VTC5 batteries purchased from us between 19th - 28th November 2014, regardless of whether they perform to standard or not. All customers will be issued a refund and should return the batteries to us if they are able to; postage for return will of course be refunded. Those who have already requested a refund should have been refunded already, and if not - please do get in touch.

Whilst we are not the first company to be a victim of counterfeit batteries, this does not mean that we do not take this incident very seriously. Although our suppliers are some of the most trusted companies in the e-cig industry this does not mean that we are immune to unfortunate incidents such as this. We will be extensively testing a larger number of batteries to ensure authenticity prior to release, as standard. 99% of the time we deal directly with manufacturers, but with the VTC5 batteries we are unable to source them directly from Sony. A problem that is widespread within this industry.

We apologise for this incident and the difficulty it has caused our customers. This is something that simply cannot happen, and we will endeavour to ensure that it will never happen again.

Sincerely, UK ECIG STORE

This was taken from here

If you have bought VTC5 from them since August, stop using them and get a refund  either from the vendor of PayPal.

E:
Copy and paste blogger on the same issue link, not that I'm any better and it's important info that need to be prominent, but in F1 new sites these people are called bottom feeders as they just regurgitate others content.

[mack]

An apology that says it is not there fault and not uncommon at all, is not a real apology.

[VapingBad]

Dec 10, 2014 13:36:50 GMT mack said:

An apology that says it is not there fault and not uncommon at all, is not a real apology.

They originally tried to blame Xtar (they were sold as tested or certified by Xtar) as the supplier, but Torchy asked Xtar if the sold them the batteries and they had not.

[VapingBad]

If you want the details they are on these 3 threads on UKV New Batch of VTC5s arrived, Fake Sony VTC5 & Paypal refunded my payment to UKEcigstore for the fake VTC5 batteries.

[mack]

Dec 10, 2014 14:08:34 GMT VapingBad said:

Dec 10, 2014 13:36:50 GMT mack said:

An apology that says it is not there fault and not uncommon at all, is not a real apology.

They originally tried to blame Xtar (they were sold as tested or certified by Xtar) as the supplier, but Torchy asked Xtar if the sold them the batteries and they had not.

I don't know much about them but everything I have read doesn't seem pleasant. And that statement was defiantly void of any actual apologetic sentiment. Personally had I bought one I wouldn't of had too much of an issue, mistakes happen but those types of admit no liability statement really grate on me.