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[isabel22]

Hello friends,
Its obvious that this is a big mistake, the cost is around $38 to be honest.
So even the service center didn't write to you, financial depart won't verify
We wanted to set the lower price of UD wire box yesterday, but made the mistake for this one
I was upset for this issue because i have to shoulder the result and blame here
What i can do most is that make a giveaway and apply 5 items to send the giveaway winner
Its the best i can do, just want to show our guilty and appreciate
I know its far from enough , just compensate from myself, or i cannot imagine what will happen to me
Thanks sincerely to all friends
Isabel

[isabel22]

Attention please,
dear friends, in order to do some compensate,we set a coupon for all of you
The lowest price of this item.
We can share with you if you still want this one, this is the most we can apply
Hope you can understand
Here is the coupon code, Teslananorx
And this coupon for silver one 

[gill2009]

  After last night's fiasco...I don't want your points isabel22...because I won't be purchasing anything from Gearbest again 

[bomb666mofo]

Gearbest are a bloody good place, mistakes happen, accidents happen, that's life, it certainly won't stop me from buying from them, if the price is that low I would be expecting a refund anyway but was worth the try lol

[isabel22]

To all friends,
First, i want to make an apology for the issue though many friends annoyed with that already
Its the truth that our human error made the big loss, it made us lose lots of regular clients
We just want to show our guilty and appreciate cause your support in the past
Please tell us your dissatisfied here and describe the matter, i will collect all info and report to my leader
Second, its estimated that we will put new on-line features and functions on May, the page would show real stock such as FT
Third, as for the shipping way, we will try to mark more items with ETA, cause we just mark some hot sell items right now
While many friends choose other items without any stock info there, so this make the issue.
Then, many functions cannot be achieve right now, what we can do best is that to set the lower price for the limited sale
Sure, cannot be the price as Tesla Nano 60W, we plan to mark price on AAEC with cost price if the supplier doesn't limit that for minority items
And while some items are sold out, the home page will show out of stock, this help you to avoid the issue
Last, i want to thank friends who helped me a lot in the past, and thanks Chrissie for the last chance.
I know its maybe the last time i speak here, but i hope to do the work perfect as usual
Please leave your matter and dissatisfied here, i am sure to share all of the info to boss
Sincerely
Isabel

[Deleted]

I just hope your boss acknowledges and appreciates your unfailing efforts here isabel22. I feel you, personally, would be a highly regarded asset to any company. I for one, thank you for all your hard work whilst being on this forum

[skyjay]

I would like to say I have used gearbest for a few things all have arrived ok maybe just lucky......same with fastech it will arrive when ever. I totally agree with spikey fridge you do stirling work isabel22 a credit to the company that you work for its a pity the company isn't more like you

[isabel22]

Dear friends,
Following items are in stock
I applied coupon for you here
Wish you have a good begin on April
 

Original Joyetech Cuboid TC 200W Express Mod Kit  (coupon for 3 colors)
Coupon code: AAEC   price: $37



Original WISMEC Reuleaux RX200 TC 200W Box Mod （coupon only for red one）
Coupon code: RXNA200  price:$38.64

[stax]

isabel22 I don't know what's going on but your company getting worse and worse. Virtually no customer support at all:

1. I order a VTbox DNA200 which exploded in my hand nearly burning me and all I've been told is "no warranty" and $15 compensation for a product that cost $160. I swore no more orders from GB but...

2. Few days ago made another order from the promotions and all ordered was in stock and been dispatched on time. I was happy until today another email from your support team that there is no Cthulhu V2 E-Cig RTA Atomizer on stock which is part of my order. And that is after my order have been dispatched. So far so good...no stock understandable .... but GB cannot refund to Paypal my money...that I can't understand. I've been offered a GB points in compensation or another product for the same money....and that I call fraud. I think Paypal will be interested in such a selling practices very much. I demand full refund for the atomizer not GB points and other BS.

I'm not very big customer of yours but spend a $7-800 with you, but this was the end.....there is so many other FT, 3F, Efun with them I never had any problems with support nor selling products which are not in stock.
Rant over.

[isabel22]

Hello Stax,
Thanks for your support in the past
Whether you are purchase on GB or not in future, i hope to help you solve the issue
Please send me the order number, i will check for you
And try my best to ask service center refund to your paypal account
Best regards
Isabel

[nanotm]

isabel22

what did you guys do to the ticket system its no longer working or loading, I try to read or make a ticket and it makes me login then refuses to load the page up......I do hope this is just a server error and not some change to wipe away all the in progress tickets ....

[isabel22]

Apr 2, 2016 10:03:28 GMT nanotm said:

isabel22

what did you guys do to the ticket system its no longer working or loading, I try to read or make a ticket and it makes me login then refuses to load the page up......I do hope this is just a server error and not some change to wipe away all the in progress tickets ....

Hello, 
Seems something wrong with the system
Send me your order number and ticket please
Its on weekend, some staff didn't work here
By the way, we will have 2 days off from tomorrow
So they may reply you a bit later.
I will ask them to deal with your issue asap when they back
Best regards
Isabel

[stax]

Apr 1, 2016 11:57:37 GMT stax said:

isabel22 I don't know what's going on but your company getting worse and worse. Virtually no customer support at all:

1. I order a VTbox DNA200 which exploded in my hand nearly burning me and all I've been told is "no warranty" and $15 compensation for a product that cost $160. I swore no more orders from GB but...

2. Few days ago made another order from the promotions and all ordered was in stock and been dispatched on time. I was happy until today another email from your support team that there is no Cthulhu V2 E-Cig RTA Atomizer on stock which is part of my order. And that is after my order have been dispatched. So far so good...no stock understandable .... but GB cannot refund to Paypal my money...that I can't understand. I've been offered a GB points in compensation or another product for the same money....and that I call fraud. I think Paypal will be interested in such a selling practices very much. I demand full refund for the atomizer not GB points and other BS.

I'm not very big customer of yours but spend a $7-800 with you, but this was the end.....there is so many other FT, 3F, Efun with them I never had any problems with support nor selling products which are not in stock.
Rant over.

For a matter of fact today my partial refund was made by GB.

isabel22 your web system needs a complete reworking. All promotions and low prices are good stuff, but if you can't meet customers demand or you can't source enough stock, all you get is unhappy customers like me.
Let your bosses know.

[esuxa]

Apr 1, 2016 11:55:14 GMT isabel22 said:

Dear friends,
Following items are in stock
I applied coupon for you here
Wish you have a good begin on April
 

Original Joyetech Cuboid TC 200W Express Mod Kit  (coupon for 3 colors)
Coupon code: AAEC   price: $37



Original WISMEC Reuleaux RX200 TC 200W Box Mod （coupon only for red one）
Coupon code: RXNA200  price:$38

I'm just throwing this out here but your generous code for the cuboid is a little naff isabel22 the day after you posted the discount code the price is cheaper

[Deleted]

Flash sale muhahahahaha