Help for my newbie again

[padiho]

I recently converted someone we met on holiday. He has ordered and received his istick from myepack as I guided him to do. He is emailing me to say that it isn't working and he can't charge it. I suspect he isn't switching it on properly and he thinks it's not charging but I m not sure. I've obviously told him about 5 clicks to turn on and told him it usually comes fully charged...and when charged the side panel will stay black and will not be lit up until switched on.
He is convinced it's because he has a USA sticker on the box as opposed to EU. He thinks it's to do with the different voltage of both countries. Is he right or is the istick universal. Sorry but I'm not up on the specifics.

[decoy]

May 3, 2015 6:27:24 GMT padiho said:

I recently converted someone we met on holiday. He has ordered and received his istick from myepack as I guided him to do. He is emailing me to say that it isn't working and he can't charge it. I suspect he isn't switching it on properly and he thinks it's not charging but I m not sure. I've obviously told him about 5 clicks to turn on and told him it usually comes fully charged...and when charged the side panel will stay black and will not be lit up until switched on.
He is convinced it's because he has a USA sticker on the box as opposed to EU. He thinks it's to do with the different voltage of both countries. Is he right or is the istick universal. Sorry but I'm not up on the specifics.

the istick like most mods with a usb charger uses 5 volts to charge so it will not make any diff

[padiho]

May 3, 2015 6:29:53 GMT decoy said:

May 3, 2015 6:27:24 GMT padiho said:

I recently converted someone we met on holiday. He has ordered and received his istick from myepack as I guided him to do. He is emailing me to say that it isn't working and he can't charge it. I suspect he isn't switching it on properly and he thinks it's not charging but I m not sure. I've obviously told him about 5 clicks to turn on and told him it usually comes fully charged...and when charged the side panel will stay black and will not be lit up until switched on.
He is convinced it's because he has a USA sticker on the box as opposed to EU. He thinks it's to do with the different voltage of both countries. Is he right or is the istick universal. Sorry but I'm not up on the specifics.

the istick like most mods with a usb charger uses 5 volts to charge so it will not make any diff

Thanks, so it's universal and he's doing something else wrong?

[decoy]

i know it souds daft but is he clicking it fast nuff to turn it on
i fell for that one in the itaste vv

[padiho]

May 3, 2015 6:39:25 GMT decoy said:

i know it souds daft but is he clicking it fast nuff to turn it on
i fell for that one in the itaste vv

That's what I think but I've tried to explain but he is hung up on the fact that it has a USA sticker on the side and when he plugs in to charge the black panel on side doesn't light up...but it wouldn't if it came fully charged would it?

[GunJack]

May 3, 2015 7:05:50 GMT padiho said:

May 3, 2015 6:39:25 GMT decoy said:

i know it souds daft but is he clicking it fast nuff to turn it on
i fell for that one in the itaste vv

That's what I think but I've tried to explain but he is hung up on the fact that it has a USA sticker on the side and when he plugs in to charge the black panel on side doesn't light up...but it wouldn't if it came fully charged would it?

this---------------------------------------------------------------------^^^^^^^^^^^^^^^^^^^^^^^^

the display turns off when fully charged when the device is turned off....

[padiho]

Just had an email from him and he has got it going...like so many of us have done, he hadn't managed to switch it on.!! Predictably he doesn't like his tobacco juice, just got to get him to try other flavours now and hopefully we have another convert . Have given him AAEC and says he will join. Always makes me feel good when a long term smoker of 45 years takes to vaping.

[Chrissie]

Well done padiho

[Deleted]

May 3, 2015 13:02:37 GMT padiho said:

Just had an email from him and he has got it going...like so many of us have done, he hadn't managed to switch it on.!! Predictably he doesn't like his tobacco juice, just got to get him to try other flavours now and hopefully we have another convert . Have given him AAEC and says he will join. Always makes me feel good when a long term smoker of 45 years takes to vaping.

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