SubTank+ GearBest screwed up deal

[Deleted]

May 5, 2015 12:01:09 GMT Roscopecotrain said:

May 5, 2015 11:10:00 GMT striker42 said:

I'm having trouble understand how this will work. Anybody help me out here ?

I think she means she will do a competition and 5 people will win a Subtank Plus.

I wonder on how many forums they're doing that?

Surely it's better business to honour the deal in the first place?

Smells like damage limitation giving them away for free on forums when it's INDIVIDUALS that ordered them.

[autumntwist32]

May 5, 2015 10:17:47 GMT @zuza said:

will take a upto 7 days for all to get refunded i was lucky with my gb last refund is was cash on balance on my paypal  i was and refund done within 24 hours

different when all creditcard transaction ..

but am sure all will be sorted they screwed up bad

I payed with cash in my Paypal account so hopefully I'll get the refund quickly

[Deleted]

Anyone heard from gearbest about the cancelled orders?

[decoy]

your looking at a week to get funds back from a canceled order and a few tickets
im not sure what is happening with gearbest but after being messed about a few times by them on every order i will be giving them a wide birth till they get their act together

just seems strange how many pre orders ect seem to fail

[Deleted]

A week?

wtf!

It takes seconds to issue a paypal refund!

Still..........if they catch enough people with that they will earn interest while it's in THEIR account.

[Get Off My Cloud]

Nice of Gearbest to tell us they won't be accepting or authorizing payments AFTER they've taken payment.
When can we expect refunds isabel22 ?

[chykensa]

This begs the question - "How many Subtank Plus are there in a 'pack'?" Maybe they are 'packed' in boxes of 25 or something, you lucky beggars may get your cheap Subtanks yet

[flavourtank]

May 5, 2015 10:39:15 GMT isabel22 said:

Dear all AAEC members,
I'm here to apologize again for the inconvenient that we've brought to you due to our error coupon code. As a compensation for our valued customers, i’ll make a giveaway and pick up 5 pics of Subtank Plus as a gift for you tomorrow.
Hope you can understand.

some people might be happy with this but I for one is extremely hacked off.

you wouldn't go to a shop and pick something up with a price tag of £10 in a discounted section and go to pay and its actually £20. What the price tag says should be the price you pay regardless if online or not. SO INSTEAD OF GIVING AWAY 5 FOR COMPENSATION, YOU SHOULD HONOUR THE MISTAKE GEARBEST MADE TO KEEP CUSTOMERS HAPPY AND WILLING TO USE YOU AGAIN.

"I'm here to apologize AGAIN for the inconvenient"

how many mess ups do you need to do? all these apologies really isn't helping with all the mess ups, and you will lose a lot of people.

I pm'd you which you didn't take time to reply when you was logged on.
I posted in your thread in vendor's section which you didn't reply to.

People may not agree with me on this post.

BUT YOUR DOING A GREAT JOB AT LOSING CUSTOMERS.

[autumntwist32]

My order still says processing and no sign of a refund It's not right to hold onto people's money, if they can take the time to open tickets they can spend an extra few seconds refunding the payment at the same time!

[flavourtank]

May 5, 2015 17:47:26 GMT autumntwist32 said:

My order still says processing and no sign of a refund It's not right to hold onto people's money, if they can take the time to open tickets they can spend an extra few seconds refunding the payment at the same time!

they should refund straight away or take the balls up they made and carry on processing orders

[letsavit]

So right just checked my gearbest account.

12 orders....

1 order April 17th, still processing

4 others I'm still waiting for, one ordered 26th March.

1 order DOA, raised ticket, ticket now disappeared?

2 subtanks, paid, processing, yea right....



Anyone got a gearbest code for a plague of locust?

[phatfil]

oooer.. just picked up on this after banging in an order and paypal payment last night.. just checked and the order status is 'processing'

as a loss leader it worked as i then spent more cash on a preorder of one of these

Authentic Smowell DPV-65 Variable Wattage 6 - 65W Mini Box Mod 510 Thread VW Mod Use Dual 18650 Batteries to sit it on hmmmmmmm

www.gearbest.com/electronic-cigarettes/pp_174263.html

[Deleted]

May 5, 2015 18:15:36 GMT letsavit said:

So right just checked my gearbest account.

12 orders....

1 order April 17th, still processing

4 others I'm still waiting for, one ordered 26th March.

1 order DOA, raised ticket, ticket now disappeared?

2 subtanks, paid, processing, yea right....



Anyone got a gearbest code for a plague of locust?

wow.....and yet you keep ordering from gearWORST?

[Deleted]

Think its gonna take more than a 5 piece giveaway to turn this mess round. Ships in three days probably means they don't have them in Stock anyway. Hope they haven't used this money to fund something else. Somebody convince me I'm being too cynical here.

[Deleted]

As I said.....giving away 5 on here is just to keep the forum quiet.

It does nothing to rectify the situation for each person that ordered.

Of course.......I'm in for a free one if they're going