3fvape customer service

[csmith10]

Hi
Does anyone have experience with 3fvape's customer service? I've just picked up my second SXK nebula from the post office and the temp control is awful, nothing like my original so I'm pretty sure the new one isn't working properly.
The problem is 3fvape are in China and I'm expecting them to ask for me to return it so they can test it!

[phtumshk]

You can tag them on here as Ella.
Best to contact them in the mean time through the web site or email.
Good luck.

[csmith10]

Sept 10, 2015 17:47:24 GMT phtumshk said:

You can tag them on here as Ella.
Best to contact them in the mean time through the web site or email.
Good luck.

Yeah I've emailed them and sent Ella a message on here but wondered if anyone had experience with dealing with them in the past

[phatfil]

Sure you have this covered, but sometimes i need to unscrew/and rescrew in the atty to get a good ohms reading on the mod, if you vape with a badly read coil it could easily effect the Temp control as its derived temps will be out by the original error..

[phtumshk]

Im currently having issue over some incorrect small parts but dont have any experience with anything of a more technical nature Im afraid.

[csmith10]

Sept 10, 2015 18:05:02 GMT phatfil said:

Sure you have this covered, but sometimes i need to unscrew/and rescrew in the atty to get a good ohms reading on the mod, if you vape with a badly read coil it could easily effect the Temp control as its derived temps will be out by the original error..

Yeah I spent about an hour messing about with it, new coil, screw, unscrew, check ohms etc, the build works fine on my origin nebula but the TC is just awful on the new one, so bad in fact I've gone back to my original even with its broken screen as the new one is that bad!

[phatfil]

if you can capture on video 2 mods side by side,fully charged, and set the same and one producing significantly less vapour than the other, you may well negate the need to send it back, post here also and Tag @ella in my limited experience the respected vendors in here do respond positivly to genuine faults.

[csmith10]

I have no idea how to send a video on here! I'll see if I can get them working together but the original devise has a broken screen so you can't see any of the information on it!

[phatfil]

to share a video, shoot it and the use a free online cloud storage service like utube, flickr photobucket etc to host the video (each has its own way to generate a link for sharing well documented in faq or getting started help, tho it will probably be an obvious link/function ) and use the insert video button between the Add pic and add user buttons in the message editor

[Ella]

csmith10 Hi, if the images can correctly show the problem. you can send us images. Personally, I suggest you to shoot a video to show the problems. If the mod do not work properly, we will recall it and send you a replacement, refund as cash or refund as store credit.

phatfil thanks

[csmith10]

Sept 11, 2015 4:10:04 GMT Ella said:

csmith10 Hi, if the images can correctly show the problem. you can send us images. Personally, I suggest you to shoot a video to show the problems. If the mod do not work properly, we will recall it and send you a replacement, refund as cash or refund as store credit.

phatfil thanks

Ok let's hope this works. As you can see the screens broken on the old nebula but I assure you it's on the same settings as the new one. You can clearly here the newer one isn't working in the same way. 

Cheers
chris

[chrisjw]

Sept 11, 2015 6:48:46 GMT csmith10 said:

Sept 11, 2015 4:10:04 GMT Ella said:

csmith10 Hi, if the images can correctly show the problem. you can send us images. Personally, I suggest you to shoot a video to show the problems. If the mod do not work properly, we will recall it and send you a replacement, refund as cash or refund as store credit.

phatfil thanks

Ok let's hope this works. As you can see the screens broken on the old nebula but I assure you it's on the same settings as the new one. You can clearly here the newer one isn't working in the same way. 

Cheers
chris

csmith10 .........I've tagged Ella for you, otherwise she may not see this..........It might be an idea to pm Ella & get the service departments e-mail address, if you haven't got it, as they will need to see it too.



"Life...........is just a bowl of tricks!!!!!!"

[csmith10]

Thanks, I can't tag using my phone

Cheers

[Ella]

csmith10 I am confused, in the video, the screen of the second one is broken and first one is ok. so have a check please and email with the link to our customer service please.

You have to make it clear in your video which can help to solve the issue faster.

[csmith10]

Yes the first one in the video the new devise which I purchased to replace the one with the broken screen. If you listen to the video you can here me say the first one is the "new nebula" and the second is "my old nebula". I've emailed your customer services and I'm still waiting for a reply.

Cheers