Get Off My Cloud
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Post by Get Off My Cloud on Oct 14, 2015 1:50:37 GMT
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Foclecig
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Post by Foclecig on Oct 14, 2015 2:41:37 GMT
Hi Get Off My Cloud, thanks for drawing our attention.i have replied your message. Our service will arrange solution for you within few hours. Sorry for the problem happened, we will check our current stock carefully.
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norfolkphil
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Post by norfolkphil on Oct 14, 2015 8:57:35 GMT
Hi FoclecigJust checked mine and it's the same as the one Get Off My Cloud has. My order number was Q91616557384. Could you arrange a solution for me also? Many thanks
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phatfil
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Post by phatfil on Oct 14, 2015 11:19:54 GMT
oooooooooooooooeeeeeeeeeeeeeeerrrrrrrrrrr i have one on its way from FT ?? can you not bent the -ve wire at the end so it bends in and under the screw head??
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phtumshk
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Post by phtumshk on Oct 14, 2015 11:29:59 GMT
oooooooooooooooeeeeeeeeeeeeeeerrrrrrrrrrr i have one on its way from FT ?? can you not bent the -ve wire at the end so it bends in and under the screw head?? or take the screws out and get busy with the dremmel? not really the best solution but 8/10 bits I get from china need some kind of fetteling.
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sydsut
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Post by sydsut on Oct 14, 2015 16:58:38 GMT
Mine arrived yesterday and also has the problem as well as coming with two standard pins and not a bottom feeder pin as advertised. Hope a solution can be found soon Foclecig
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letsavit
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Post by letsavit on Oct 14, 2015 22:56:11 GMT
Dremal time if you can be bothered, take them nibs out.
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Edge
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Post by Edge on Oct 15, 2015 8:15:16 GMT
Have the same problem with mine. Contacted Focalecig last week, they have sent a replacement base. Will post on here if new one works.
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Foclecig
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Post by Foclecig on Oct 15, 2015 9:11:04 GMT
Hi FoclecigJust checked mine and it's the same as the one Get Off My Cloud has. My order number was Q91616557384. Could you arrange a solution for me also? Many thanks Hi norfolkphil, Sorry to hear that, did you report the problem to service@focalecig.com? A solution should be issued in a timely manner. Sorry for the inconvenience it caused to you
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Foclecig
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Post by Foclecig on Oct 15, 2015 9:12:27 GMT
Mine arrived yesterday and also has the problem as well as coming with two standard pins and not a bottom feeder pin as advertised. Hope a solution can be found soon Foclecig_ Hi sydsut, Please report the problem via email to service@focalecig.com A solution would be released in a timely manner. We feel really bad for this happened...
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sydsut
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Post by sydsut on Oct 16, 2015 21:46:10 GMT
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letsavit
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Post by letsavit on Oct 17, 2015 1:03:26 GMT
Can you not take the screw out wrap the wire around a couple of times, cut the excesss then put screw back?
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sydsut
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Post by sydsut on Oct 17, 2015 1:22:18 GMT
Can you not take the screw out wrap the wire around a couple of times, cut the excesss then put screw back? I'll try that next time
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thatguy
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Post by thatguy on Oct 17, 2015 2:01:41 GMT
Damn, that deck design is gonna lead to significant power loss in the legs of the coil. Looks like an atty that really needs a large diameter wire with many wraps to build decently.
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norfolkphil
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Post by norfolkphil on Oct 17, 2015 7:13:44 GMT
Hi FoclecigJust checked mine and it's the same as the one Get Off My Cloud has. My order number was Q91616557384. Could you arrange a solution for me also? Many thanks An update. Contacted Focalecig support and they have agreed to send a replacement base. Fortunately I had an order outstanding that they could add it too, otherwise I would have had to raise a new order and they would have added it to that. Well done Foclecig
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