Tesla Nano 60w - FLASH SALE - £9.33 !!!

[Deleted]

Mar 28, 2016 22:05:50 GMT Chrissie said:

Mar 28, 2016 21:56:08 GMT @spikeyfridge said:

We'll all be offered gift points towards our next purchase! But let's not preempt nonfulfillment until the 'sorry' emails start coming in

I'm hoping (fingers crossed) that there is a slight chance that my posts on this thread, may make Gearbest think it would be best for them to honour the price, even if it was a mistake.

BTW, I've not got any vested interest in this either way. I didn't place an order with them for the bargain priced Tesla - just checked to see what happened, price wise, when I placed one in my basket.

They are right good gadgets ! Love mine. If these happen, its THE bargain !

[Lee]

Mar 28, 2016 21:27:26 GMT Chrissie said:

Mar 28, 2016 21:00:34 GMT michnig said:

I voted to keep them in last time, not again.

Mar 28, 2016 21:11:06 GMT Lee said:

Good idea, if they cancel our orders, vote them off from here

TBH, the last poll results ended with a bit of a dilemma for me. It was only due to Isabel being so helpful sorting out the multitude of issues, that we put up the poll & went along with the results. However, the decision has never sat well with me - If Gearbest were a Uk Vendor, they would have got the boot a long time ago.

I'm fairly certain that several Gearbest employees share Isabel's ID & that ID has broken forum rules on a few occasions, but again, due to the results of the poll, I & the forum moderators have withheld giving all 3 strikes.

Which pretty much shows why you and the rest of the staff have so much respect on here

And why you do such a good job running this place

[isabel22]

Dear friends,

We want to make an apology for our mistake

We set the wrong price yesterday , and we know many friends made the order already

Sorry to tell you all the order may be refunded in few days,because the cost of Tesla Nano is around $40

We feel very sorry for this issue, and i promise we will send each you 100GB points for the inconvenient

And i will share coupon with you in future to save your money, but this time is an disaster for us

Last, we are guilty for our mistake again, sorry for the issue

Best regards

Isabel

[Deleted]

Sounds like its going to be marching orders.
This happens too often.

[isabel22]

Dear friends,
We want to make an apology for our mistake
We set the wrong price yesterday , and we know many friends made the order already
Sorry to tell you all the order may be refunded in few days,because the cost of Tesla Nano is around $40
We feel very sorry for this issue, and i promise we will send each you 100GB points for the inconvenient
And i will share coupon with you in future to save your money, but this time is an disaster for us
Last, we are guilty for our mistake again, sorry for the issue
Best regards
Isabel

[isabel22]

Mar 29, 2016 1:15:57 GMT @tmfkatubthumper said:

Sounds like its going to be marching orders.
This happens too often.

Hello tubthumper,
Its the truth that its our mistake, because we want to set the price on Youde Wire Box as lower price
But made the mistake on Tesla Nano 60W, its a pity that we made such a mistake
Sorry for the all inconvenient and i am also blamed this
I feel very guilty for all of you
Nothing but appreciate for you support, i know its a big mistake cause lots of order for this one in the past 10 hours.
Anyway, we want to make an apology
I know its hard to get the forgive from you, but we just want to offer the lower price
As you know, the market of Tesla one is over $40, so its impossible to get this one by $13
Last, i want to do some compensate for you by myself
Best regards
Isabel

[Get Off My Cloud]

isabel22
I think most appreciate your apology and accept it, the frustration however is this isn't the first,second,third, fourth or even fifth such mistake.
Apologies are nice but i think most would much more prefer that your company takes measures to ensure such mistakes don't happen.

A perfect example of the lack of actually fixing things is your stock management.
I ordered this item for example back in December last year.
www.gearbest.com/temperature-control-mods/pp_286392.html
It was supposed to be delivered in January, turns out not in stock.
I wait until February, still doesn't come into stock.
I wait until March, still nothing.

I spoke with you in PM about this and you apologised and explained that the factory were not going to be delivering these items to you now and sorted out a refund.
But there it is still listed on your site for sale despite knowledge that the item isn't in stock and you aren't expecting the item to be stocked either.

We have also had several occasions now where items have been incorrectly priced.

Nobody here holds you personally responsible for this stuff you're just one employee but it's like your company is just happy to let this stuff continue to happen and offer a few points out when it does rather than ensuring these things don't happen in the first place.

People would rather have a reliable service than an apology.

[isabel22]

Hello Get Off My Cloud,
Thanks for your sincerely words, its truth that some of items are presale and list on site before we got them
And after the last issue, i also promised not to post items which are not in stock
So you can see my post almost are promotion are hot sell items in stock
Such issue happened make both you and us upset, because company need to improve a lot
Many friends said that efun and fasttech seldom have such problems ,its the truth
That's also because their major is ecig, but our ecig is one of the small part in Gearbest
And we really need to be supported, so i am willing to share coupon with you here
But i need to do a lot to avoid the issue happen
Anyway, i want to say sorry for this though it makes no sense, what i can do is that to save your money
So i want to do some compensate if you don't mind.
Best regards
Isabel

[poula]

Won't ever order from gear best again this isent the first time this has happened

[isabel22]

Hello Poula,
I know its not the first time, but we also upset for this because its a great loss for us
So i hope to do some compensate for all of you who made order last night for this mod
Send me your order number if you don't mind.
What i can do is that to make compensate for you
Sorry again for the issue
Best regards
Isabel

[lexs1411]

Hi isabel22
You do an excellent job on here and are always supportive towards the forum members. I have purchased many items from your company and never had any issues.

I did purchase a Tesla Nano at the wonderful price of $10.82 +( points) last night.I woke up this morning and saw this was not happening my refund and points have been refunded email has just arrived confirming this.

These things happen I guess and what I never had I shall not miss.....

My order No W1603281207113635

[isabel22]

Hello Lexs1411,
Thanks for your support sincerely
You are the lucky person that never had issues
To be honest, some friends had issues here, but i will try my best to help them solve out the problem
Last night, the price is a wrong price, we want to set a lower price for UD wire box , but made a mistake
As you know, the Tesla Nano 60W is over than $40 on the market everywhere, so last night $13 is obvious a wrong price
Last, i want to compensate for all friends who had a loss last night.
No matter what issues company had, i am here to help you solve the problem and save money
Best regards
Isabel

[michnig]

Surprise,suprise,, Never again.

[striker42]

When is a bargain not a bargain.................................................................................when you think you've bought something from Gearbest !
isabel22, I have a question. Is it now the case when Gearbest advertise an item "flash sale" that we pay the advertised flash sale price, then wait for Gearbest to decide if the item is too cheap or the price is a "mistake". After all, with a flash sale, prices tend to be unusually cheap. How are we, the customers, expected to know the difference between a bargain and another Gearbest "mistake" ? Unfortunately, after the events, of which there have been many, you have to come on here and justify the total incompetence demonstrated by the company you represent. Unfair on you and on us. As Get Off My Cloud has stated, the website continues to advertise items you never had, never got and will not be getting any time in the future.
Chrissie, by your own admission, the previous poll result didn't sit well with you. IMO the situation regarding Gearbest vendor status should be taken to the staff room for discussion and a decision taken without a poll. Staff decisions have been made in the past, for the good of the members here, I think the same should apply here.

[thebishman]

Complete joke.

Another "mistake"