Is there any justice in this country???

[Deleted]

Direct Line hmmmmmmm If memory serves me correctly they are or were owned by a bank that couldn't handle it's own finances and had to be bailed out by the taxpayer , so just as useless

[gizmondothefirst]

That sounds about right Storm.
The ones that are now giving '6 figure +' bonuses to the top brass, and probably patting each other on the back saying " well done old chap"! >

[Deleted]

You know the one giz mate nuff said

[nicky]

Any updates Giz?

[gizmondothefirst]

Eeeeek! I thought I'd updated this..?

I spent over an hour on the phone last week to DL, and it turns out that they 'may be able to refute the claim' against my policy...? If not fully, then partially, and with a little payment from me to cover the rest of the costs, they may be able to remove it from my policy completely and leave my no claims completely intact!???!

I had to email the photos to DL (RBS actually???) and if their specialist engineer agrees that the damage sustained to Dicks car couldn't have been caused by ours then they 'should' refute?!!!
Having said that, surprisingly I haven't heard back from them yet????

And the 'hit and run but with a witness' claim is going along as planned so far. Witness has her statement form already, the insurers are talking to each other and the police have been informed. Hopefully it should be plain sailing??

Once I hear back I shall update

[Gordy]

good luck Giz

[nicky]

Good luck, keep us posted

[bel]

for you Giz

[gizmondothefirst]

Thanks guys...

...forgot to mention that when checking the Financial Ombudsman website it does state that a complaint needs to have been made before they will get involved. Hence my hour long phone call. 60 minutes + of pure, unadulterated complaining. I was on fire! And every statement the guy made I countered with factual argument that he had absolutely no reply to!
The thought of having to do it all again fills me with no joy what so ever, but I have a fire in my belly and I won't let go of it!

[Karma]

So stressful Giz but hopefully it will be worth it #fingers#

[nicky]

Apr 26, 2012 17:55:44 GMT gizmondothefirst said:

Thanks guys...

...forgot to mention that when checking the Financial Ombudsman website it does state that a complaint needs to have been made before they will get involved. Hence my hour long phone call. 60 minutes + of pure, unadulterated complaining. I was on fire! And every statement the guy made I countered with factual argument that he had absolutely no reply to!
The thought of having to do it all again fills me with no joy what so ever, but I have a fire in my belly and I won't let go of it!

That's good, keep a note of the time and date you made the call and the name of the person you spoke to (if you know it), because when they deny it all you can ask for a copy of the recording of the call (even though initially they will say they don't have one)

Been there, done that etc lol

[nicky]

I know that fire in the belly feeling £14000 gave me it, and i wasn't going to give up and am so glad i didn't, despite people telling me i was on a hiding to nothing.