Anyone ordered from Seg Vapour before?

[doctorjellybean]

I ordered an Innokin iSub Vortex tank from them last Thursday as their price is quite good and it includes free delivery. I sent them an email asking how long deliveries usually take. First they said

"delivery is depending on size of parcel, if a couple packs of coils 1st class post, if bulky recorded post 2-3 days. Leave it with me I'll check your order to see"

I didn't hear back and when I emailed them again yesterday, they said

"I'll try and chase this up for you with royalmail - ill check your order to see if it now falls outside this period

What are the delivery times for Royal Mail Signed For™ 2nd Class items?

We deliver in two to three working days including Saturdays. We aim to deliver 98% of 2nd Class mail within three working days of posting."

According to the order confirmation email "Once your package ships we will send an email with a link to track your order", which I didn't receive. When I pointed that out to them in my reply, they said that it has definitely been sent. Well, the postman has just been and nothing.

Now I'm wondering if I should cancel it and order it from elsewhere, or am I too impatient and it can still get here.

[Chrissie]

May 17, 2016 11:55:30 GMT doctorjellybean said:

According to the order confirmation email "Once your package ships we will send an email with a link to track your order", which I didn't receive. When I pointed that out to them in my reply, they said that it has definitely been sent. Well, the postman has just been and nothing.

Now I'm wondering if I should cancel it and order it from elsewhere, or am I too impatient and it can still get here.

Why on earth didn't they reply with tracking number

[doctorjellybean]

May 17, 2016 12:50:41 GMT Chrissie said:

Why on earth didn't they reply with tracking number

I asked that, and this is what they replied with:

"you should have received an automatic email confirmation once dispatched - ive not had any others saying no emails have been recieved - however i will get the web team to look in to this and see why 1 hasn't gone out"

[Bob]

I've had a couple of orders from SEG Vapour and received with no problems, so I wouldn't worry too much, give it another day or 2.