Fasttech "Delay" ???

[mikemichelle]

Hi guys,

I've just got a little query. I've bought quite a few items from Fasttech who usually ship within a few days. By "ship" I mean dispatched from their end and then a few weeks for the items to arrive here in the UK. I'm just a bit concerned that my last order placed on 30th December has not yet "shipped". Maybe I'm worrying over nothing but it's been 2 weeks since I placed the order and I've never waited more than about a week in the past for an order to ship. Should I be worried or not?

[Deleted]

Have a look at your order to see if you have purchased something that is preorder and they are waiting on it coming.
It will show on every item if it's ready to ship or have a eta for the item to be ready to ship.

[mikemichelle]

I got the following email:

Hi Michael,

Thank you for your order. FastTech puts quick shipment and prompt service. Your FastTech order C123081907 is going to be shipped within 12 hours.

To speed up processing of your shipment, the following products (SKUs) will be shipped in a separate package:

9459700

Products are typically shipped in a separate package because of one or more of the following reasons:

- Some items was displayed as "ships in X days" when ordering and thus they cannot be shipped promptly
- Some of the items were rejected during pre-shipment QC check, and we're acquiring new supplies from suppliers
- The items' distributors have missed their supply schedule and thus we did not have enough stock to fulfill your order

You can expect your second package to ship within a few days, and all of your packages will ship using the same shipping service you have chosen during checkout. We'll also e-mail shipment notifications to you as each of your packages ship. Please let us know if you have questions about this arrangement. Thank you.

Kind regards,

The FastTech Team

The only thing is it's been 8 days (not "a few days") as stated above. I'll leave another few days and then I'll contact them.

[thebishman]

Jan 13, 2018 16:39:53 GMT mikemichelle said:

I got the following email:

Hi Michael,

Thank you for your order. FastTech puts quick shipment and prompt service. Your FastTech order C123081907 is going to be shipped within 12 hours.

To speed up processing of your shipment, the following products (SKUs) will be shipped in a separate package:

9459700

Products are typically shipped in a separate package because of one or more of the following reasons:

- Some items was displayed as "ships in X days" when ordering and thus they cannot be shipped promptly
- Some of the items were rejected during pre-shipment QC check, and we're acquiring new supplies from suppliers
- The items' distributors have missed their supply schedule and thus we did not have enough stock to fulfill your order

You can expect your second package to ship within a few days, and all of your packages will ship using the same shipping service you have chosen during checkout. We'll also e-mail shipment notifications to you as each of your packages ship. Please let us know if you have questions about this arrangement. Thank you.

Kind regards,

The FastTech Team

The only thing is it's been 8 days (not "a few days") as stated above. I'll leave another few days and then I'll contact them.

Its perfectly normal mate

When ordering an item...check to see if its in stock first. It might say restocking or eta x. Looks like your order is being sent in 2 parcels as one or more items arent in stock.

[mikemichelle]

Yeah I just checked again and I think it must have been out of stock. I've got some red writing that says: "ETA 1/16/2018 (in 3 days)"

[ggat50]

I always check that its available to ship before I proceed. Except if its something I really want and then I just wait until it arrives. They have never let me down. Royal mail however............

[Get Off My Cloud]

Jan 13, 2018 16:59:31 GMT mikemichelle said:

Yeah I just checked again and I think it must have been out of stock. I've got some red writing that says: "ETA 1/16/2018 (in 3 days)"

Happens fairly often and the ETA isn't a guarantee it will be in stock in 3 days, if one or more items in the order keep getting delayed you can use the open ticket button to ask them to split the order and ship the items that are in stock immediately and the rest later, when the stock arrives, they usually answer the ticket the next working day

[Richard46]

Jan 13, 2018 16:59:31 GMT mikemichelle said:

Yeah I just checked again and I think it must have been out of stock. I've got some red writing that says: "ETA 1/16/2018 (in 3 days)"

Yea that ETA means ETA with them and IME it is just an optimistic guess or more likely it is their source being optimistic. Had to wait 3-4 weeks (or more?) for them to get a GV Zeus end of last year; they kept changing the date obviously because they just did not have them. When they did get them they where mailed to me same day.
I guess you can always cancel if not happy to wait.

[mikemichelle]

Jan 13, 2018 17:06:38 GMT Get Off My Cloud said:

Jan 13, 2018 16:59:31 GMT mikemichelle said:

Yeah I just checked again and I think it must have been out of stock. I've got some red writing that says: "ETA 1/16/2018 (in 3 days)"

Happens fairly often and the ETA isn't a guarantee it will be in stock in 3 days, if one or more items in the order keep getting delayed you can use the open ticket button to ask them to split the order and ship the items that are in stock immediately and the rest later, when the stock arrives, they usually answer the ticket the next working day

Yes they have split the order. I had 2 items and the first has shipped. I didn't notice whether it was in stock or not (dumbo) when I ordered. Will check properly next time!

[Perpetua]

Jan 13, 2018 17:11:53 GMT mikemichelle said:

Jan 13, 2018 17:06:38 GMT Get Off My Cloud said:

Happens fairly often and the ETA isn't a guarantee it will be in stock in 3 days, if one or more items in the order keep getting delayed you can use the open ticket button to ask them to split the order and ship the items that are in stock immediately and the rest later, when the stock arrives, they usually answer the ticket the next working day

Yes they have split the order. I had 2 items and the first has shipped. I didn't notice whether it was in stock or not (dumbo) when I ordered. Will check properly next time!

Not at all mikemichelle ! I've purposely chosen/bought items that at the time were showing to be in stock, only to find when I checked out - that they weren't! So it can still be a bit hit and miss no matter how much you check. The joys of China shopping . . . . . offset of course by the prices we pay.

If you want to check the status of any unshipped orders, click on this option and you'll get an item by item breakdown . . . . .

[GunJack]

It's alright for you, at least they haven't shipped the second packet yet... I'm waiting on FT getting confirmation from Singpost that what I ordered on 24th Nov and dispatched to overseas country on 14-12-17 has, in fact, been lost, and they can't re-send until they have

[-V-]

An order I did said ships in 7 days, well that has been and gone and now I've got the famous 'restocking' thing on my order, still shows on the item link as ships in 7 days though..

[Perpetua]

Jan 13, 2018 21:19:02 GMT GunJack said:

It's alright for you, at least they haven't shipped the second packet yet... I'm waiting on FT getting confirmation from Singpost that what I ordered on 24th Nov and dispatched to overseas country on 14-12-17 has, in fact, been lost, and they can't re-send until they have

Have you opened a PP dispute meanwhile GunJack . . . . .

[GunJack]

Jan 14, 2018 0:32:45 GMT Perpetua said:

Jan 13, 2018 21:19:02 GMT GunJack said:

It's alright for you, at least they haven't shipped the second packet yet... I'm waiting on FT getting confirmation from Singpost that what I ordered on 24th Nov and dispatched to overseas country on 14-12-17 has, in fact, been lost, and they can't re-send until they have

Have you opened a PP dispute meanwhile GunJack . . . . .

no I haven't Mandy, I'm not in a big hurry and FT have already said they'll resend or refund (I asked them to resend), it's just going to take a wee while for them to get notification from Singpost Damn, you know how bad tracking can be, they may even turn up sometime

[dalealan]

Fasttechs statuses are also slightly misleading. In stock means that the suppliers have it and they can normally process it within two to three days but this can sometimes go out of the window and the Ships Next Day means that Fasttech has the actual items in their warehouse and normally fly through. Bit confuddling but they've always done it like that.