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Post by vapist on Jul 24, 2012 18:07:09 GMT
Sandra, I advised you to contact provape to see if they could troubleshoot the problem without the need to send it back to me to test and then send to provape. If they were able to sort the problem by troubleshooting via email, then theres no need for you to be without the unit. As it happens they advised you to send it back to them. Again, I at not time stated you must deal with them direct.
Also i was not aware of any arrangements provape had made with you direct about returning, if they would reimburse you if the item was indeed faulty, and as i said i was not aware you had incurred the charge until i was pointed by you to this thread.
I was 'Well aware' of nothing other than what you had told me.
I have never had to send any items back, so I was not aware of the proceedure that provape go through.
If you had returned it to me, i would have sent it to provape a couple of days after recieving it back after i had had a chance to test the unit.
The bottom line is the unit needed to go back to provape, if you had have sent it to me, i would have done this, however you sent it yourself direct. (which is probably better anyway from a view that it would get there quicker). If you wish to supply me with both the postage reciept and customs invoice (should you receive one) I will happily re-imburse you.
If you wish to speak to me i will PM you my contact number.
@ Raggy Your comments to me do seem like a 'Dig'
On this occasion the customer did not ask for a refund, nor would one be forthcoming until the unit had been looked at to determine the problem. And incase you had not read earlier, even if i wanted to replace the item, which again would not happen until it had been looked at by provape I HAD NO STOCK avalible to do this.
Lets say the customer had dropped the unit down a flight of stairs or somthing, do you really think i should refund someone for misuse/neglect? come on m8 get real. I would obviously want the unit checked before any such refund or the unit replaced, and i or provape have not checked the unit to date therefore no refund or replacement has been made.
Now as ive already stated before, If it is a Manufacturing fault, and provape deem it best the unit is replaced rather than repaired, i can then replace the item from stock, IF stock is avalible.
Again if the customer wishes to contact me they are free to do so regarding this issue.
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Post by vapist on Jul 24, 2012 16:25:42 GMT
I think most are missing the point here. And All the facts.
The facts are this.
A) I could not replace the item, there was non in stock...and im still waiting for stock to arrive.
B) I Did not tell the customer in question to send the item themselves to Provape, I would have been more than happy to do this. The customer was advised to return the item to Provape by Provape.
C) If the customer had returned the item to me, it would still have to be returned to provape, which would have made the whole process longer sending it to me, and then me sending it on to provape.
D) I was unaware the customer had incured cost in sending it back, I was made aware of this on this thread! Had the customer sent it to me I would have paid the postage to return it to me special delivery, and the postage to send it back to provape, and if it proved to me a manufacturing fault, recouped these fees from provape.
E) The fail rate on the Provari from New is VERY low, and as far as im aware, alot of issues can be delt with without the need for return via step by step instruction. Given the Item had as the customer says an intermitant fault, it seemed best for the customer to explain the issue direct with someone who was likely to be able to offer the right solutions to the problem, hence me providing the contact details, before returning the unit to ME.
F) At no time did i tell the customer you must deal direct with provape yourself, or to send the unit back to provape yourself, this was a desision taken by the customer.
If the item had have been returned to me, I would have checked it (which by the sounds of things could have taken a few days for me to see the issue first hand, and then still the item would have had to have been sent to provape for them to diagnose, repair or replace. If the customer had no access to a PV, i would have sent my personal unit to be used at my expence while the unit was being repaird/replaced, and paid for the return of my personal unit along with the shipping cost to return the repaired/replacement unit.
The Fact that i did not receive back the unit and the customer sent the unit to provape has ment the above did not happen.
I will happily pay the customer for the postage to return the item AND any customs charge that may be incurred, as i would have paid these myself had the item been returned to me.
The Warranty offered to the customer on the Provari is ultimately a Provape warranty and as such Provape will make the determination as to weather a unit is repaired or replaced. If it is a replacement, we can replace the unit once provape have confirmed that a replacement is needed AND we have the item in stock to be able to replace it. If it is a repair, then repairs will be carried out by Provape. Im also unaware of any vendor that is authorised to carry out warranty repairs on behalf of Provape.
Im sorry if the customer has received a faulty unit, if thats what has turned out to be the issue, and im sorry that the unit had to be returned to the manufacturer. The fact remains that i would be unable to replace the Item without it going back to them for diagnosis, and by the customer sending it direct rather than to me first means the issue can be rectified slightly quicker. If it turns out the unit needs replacing, I can replace the unit If stock has arrived when provape have confirmed the outcome of their diagnosis.
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Post by vapist on Jul 23, 2012 21:13:57 GMT
First and foremost i must point out that the warranty that comes with the provari is a provape warranty, and as such they 9 times out of 10 will want the unit back to see if the problem has been caused by misuse from the user or if it is a manufacturing problem, if it can be fixed or if it needs replacing. vapist You (and all vendors with the same policy) need to make it clear on your sales pages that if there are any faults with the goods you are selling that the customer will need to return the item to USA and that this may incur postage and customs charges along with the time the whole process will take. It is reasonable for a customer to assume that if there is a problem with an item purchased from a UK vendor then it will be fixed/replaced or refunded by that vendor. If this is not the case then it should be made very clear so that customers can make an informed decision about their purchase and who they purchase from. We will now be adding such information to our website. Thank you for pointing this out. Vapist |
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Post by vapist on Jul 23, 2012 17:30:14 GMT
After a LONG delay, the GP Products should arrive tomorrow (Paps, Picollo & Spheriod) and be up on the website late afternoon.
Those who have been waiting, I can only apologise as the delay was bue to the postal service!
Anyway, All is well that ends well and I've been assured they will arrivve tomorrow.
Regards
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Post by vapist on Jul 23, 2012 12:07:47 GMT
Ok, im At my computer so am able to make a proper reply to this thread.
First and foremost i must point out that the warranty that comes with the provari is a provape warranty, and as such they 9 times out of 10 will want the unit back to see if the problem has been caused by misuse from the user or if it is a manufacturing problem, if it can be fixed or if it needs replacing.
As a re-seller i can only replace the item if i have it in stock, but more importantly, if i simply replace everyones unit when there is an issue and i send it back to provape and it turns out to be a problem from miss-use or user error then where does that leave me??
I have had 3 complaints about the provaris since i started selling them.
1 was from a customer who said it would not fire, and assured me they had been vaping along time and that they knew the product was faulty. It was returned to me (at my expence) checked and it was working perfect! the customer was using the wrong batteries!! in our conversations prior to returning it to me i was assured they were using genuine IMR batteries, turns out, they wasnt (the batteries were from another very well known vendor) i also paid for the return shipping.
The second was a complaint that 'anything that is attatched is very wobbly' which i couldent understand how this could be the case given the provaris 510 connection is solidly built. I asked the customer to email provape as i did with sandra to see if they could troubleshoot the issue. It turns out the customer haddent tightened his attomizers down enough, and now its working perfectly. problem solved with a direct email and no cost.
Then we have the OPs case. which is an intermitant problem and i was told i would have to use it a while to see the problem for myself. Now rather than the OP sending the item to me and me using it to see the issue for myself, i thought it be much easier for her to explain the problem to provape (who may have heard of a similar issue and know an easy fix) and then depending on what they say go from there.
Now if provape say its been dropped or its a problem caused by the user then they will decide what is next. If its a manufacturing fault they will repair or if its a problem that cannot be repaired then they will replace. If its a replacement, and i have the item in stock, i can replace the unit from stock and i will then put the one from provape into our stock. And the customer will be refunded the post to provape.
Now lets say i did have the item in stock, and simply replaced it from stock, and i send to provape and they fix the item and return it to me...I then have a refurbished unit, its not new, and could not sell it as such, which is why we dont replace from stock unless the unit has been returned and provape have decided if its a repair or replace. if its a replace, and i have the model in stock i can replace, if not in stock then the customer has to wait for it to be shipped from provape.
No two issues are the same and each issue will be delt with accordingly. Im not an unreasonable guy by any means and if theres a problem i want to do what we can to rectify. But to expect a replacement unit without it being looked atis a tad unreasonable. I am not an electrician and certainly not qualified by provape to carry out repairs or make determinations on their behalf as to any issues that may arise. Therefore faulty items must be sent to Provape.
I hope this clears up a few things. we have sold many provaris, and had very few problems. Out of the three we have had, only one has had to be returned, which i dont feel is too bad at all, and if it needs replacing rather than fixing, we will replace it if the model is in stock, and pay the cost of shipping.
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Post by vapist on Jul 23, 2012 10:08:41 GMT
I have just been made aware of this thread via email from the OP. unfortunately I am out on the road at the moment so unable to post a 'proper responce' right now. However I will put my side of things here later.
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Post by vapist on Jul 18, 2012 23:39:22 GMT
I have just had an email back from provape. The coloured end caps will be avalible, and at the same time as the release  Vapist |
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Post by vapist on Jul 18, 2012 22:16:59 GMT
Re Price; They SHOULD be the same as the black mini and black v2  TBC I will have an answer about the caps by tomorrow, but i cant really see them not doing matching caps. if i just use my mini alone i will go thru three batteries a day. I have two and they charger really quickly so its not a problem. Just get a few and a battery case if you dont already have one Vapist |
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Post by vapist on Jul 18, 2012 21:34:41 GMT
what provari are you looking at. my combo preferences would be; while/green led blue/blue led pink/red led purple/red or blue led to be honest i would only get the white/green combo as i dont like blue (im a liverpool fan) and the others are a little bit too girly for me! but for the girls i recon the pick/red would be nice  Vapist |
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Post by vapist on Jul 18, 2012 21:17:27 GMT
I have not been advised on the extention caps which is why they are not on there. Im sure there will be but until i have confirmation i cant say for sure
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Post by vapist on Jul 18, 2012 20:41:03 GMT
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Post by vapist on Jul 18, 2012 1:09:01 GMT
i was expecting them to arrive today but they never  Hopefully tomorrow. Vapist |
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Post by vapist on Jul 16, 2012 14:52:37 GMT
Hellfire mini on GP Picollo
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Post by vapist on Jul 16, 2012 14:45:32 GMT
Over the next few days i will be adding the GP range of Mods to the site Vapists vapourizers are the ONLY Official UK Supplier of these fantastic products. We will have The GP Paps v2 Mod (18350) The GP Picollo v2 Mod (14500) The GP Spheriod Rebuildable atomizer and extention tubes (18650) for the GP Paps Anyone who knows their stuff will know that GP mods are really good and of a high quality and im proud to stock them. I personally cannot w8 for the picollo to arrive to go with my hellfire mini vapist |
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Post by vapist on Jul 13, 2012 19:34:07 GMT
contact Kir Fanis at GR-modders, he makes a special dct for ego batteries vapist |
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