Foclecig
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Post by Foclecig on Jan 12, 2016 2:13:19 GMT
Foclecig Hi, can you check order Q12916322317 still says processing, order was placed 9th December 9/12?? Thanks Hi TJ, sorry for such a delay, would you mind if we switch it to SKU 24299 for the derringer? For the price difference, we will refund it to you or send you store credit depends on your preference. We will also add a freebie into your order for such a long waiting. |
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Foclecig
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Post by Foclecig on Dec 25, 2015 5:52:00 GMT
10% Off Christmas Coupon Code: MERRYCHRISTMAS This is the season of being together. It’s a time of hope and new beginnings. We are wishing you love and peace during Christmas. www.focalecig.com |
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Foclecig
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Post by Foclecig on Dec 17, 2015 10:04:58 GMT
Thanks robby, i have no knowledge on this, tbh... But there is no way to write your shipping address on Focalecig account, let alone log in PayPal for information because transaction would be directed to PayPal official site rather than focalecig. Anyway, our IT staff has submitted this to our "Boss department" a while ago, we will buy the certificate for Https on 2016  |
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Foclecig
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Post by Foclecig on Dec 17, 2015 9:51:25 GMT
Thank you robby phatfil Even though we do not have "https", we do not record your information. All the transaction happens on PayPal official site. That's why we never ask your shipping address because PayPal sends it to us. We are considering to build Https next year Thanks for your attention ^^ |
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Foclecig
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Post by Foclecig on Nov 19, 2015 5:45:29 GMT
Sorry for all the delay which caused directly by Kangxin. The last batch finally arrived yesterday, thanks a lot for your great patience.
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Foclecig
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Post by Foclecig on Nov 12, 2015 7:44:17 GMT
Sorry Griff :_( I just checked it with our warehouse staff, the last batch doesn't meet the reserved orders. Kangxin informed us that they would ship the new batch on Saturday, black one. Friday for silver one. We are expecting to receive and ship them out on Monday. So sorry for the delay which caused by kangxin. |
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Foclecig
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Post by Foclecig on Nov 10, 2015 9:26:28 GMT
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Foclecig
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Post by Foclecig on Nov 10, 2015 8:08:19 GMT
Hello chrisjw and GriffSorry for the delay caused by Kangxin's end. We were expecting the new batch on last Friday but it arrived yesterday only. Your orders are being packed at the moment, it would be out within 5 hours. Thanks for your great patience. Doris |
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Foclecig
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Post by Foclecig on Nov 3, 2015 8:53:30 GMT
drunkenbum thanks for tagging me. The price is correct though. It was advertised as authentic chip by the supplier.
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Foclecig
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Post by Foclecig on Nov 3, 2015 8:41:55 GMT
@tazmania441 mully @letsavit Sorry for the delay which caused by Kangxin directly. Alan, your order was cancelled, refund would be arranged within 48 hours. We will ship the rest of them this week. |
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Foclecig
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Post by Foclecig on Oct 28, 2015 10:55:04 GMT
Thanks for posting Robby！ Please don't forget to check it again, something new is listed |
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Foclecig
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Post by Foclecig on Oct 22, 2015 3:33:05 GMT
thank you for posting the feedback robot!  |
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Foclecig
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Post by Foclecig on Oct 15, 2015 9:12:27 GMT
Mine arrived yesterday and also has the problem as well as coming with two standard pins and not a bottom feeder pin as advertised. Hope a solution can be found soon Foclecig_ Hi sydsut, Please report the problem via email to service@focalecig.com A solution would be released in a timely manner. We feel really bad for this happened... |
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Foclecig
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Post by Foclecig on Oct 15, 2015 9:11:04 GMT
Hi FoclecigJust checked mine and it's the same as the one Get Off My Cloud has. My order number was Q91616557384. Could you arrange a solution for me also? Many thanks Hi norfolkphil, Sorry to hear that, did you report the problem to service@focalecig.com? A solution should be issued in a timely manner. Sorry for the inconvenience it caused to you  |
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Foclecig
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Post by Foclecig on Oct 14, 2015 2:41:37 GMT
Hi Get Off My Cloud, thanks for drawing our attention.i have replied your message. Our service will arrange solution for you within few hours. Sorry for the problem happened, we will check our current stock carefully. |
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