2smok
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Post by 2smok on Dec 22, 2012 20:37:24 GMT
hmm that last post from 2smok sounds like a death knell for future business from this forums members  The intend of the post, was giving all the facts that appened on the comunication between the customer and our customer service! The only option the customer gave us was giving her a full refund and opening a paypal claim, she never told our customer service that she wanted to activate the warantie on the product, instead she demanding a full refund! Our warantie policy respects the europeam legislation, and if she had sended the device to us, and we detected that the problem was a device and not missuse we would send her a new device free of charge! If any one can check our warantie policy they can check it on the following link 2smok.com/warantie/Kind Regards to All and Merry Christmas João Ferreira |
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2smok
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Post by 2smok on Dec 22, 2012 15:53:16 GMT
This is my first and last reply to this post, since only yesterday it came to my knolage!
Regarding this issue, and for the full comunitication you've sent to our customer service making several demands regarding your purchase!
First comunication from you to our customer services is demanding a UK Power plug or a EU to UK Plug adaptor, our store is located in Portugal, and we provide mainly kits and devices to the European Union, because of that, ALL our plugs are EU Type!
Then almost 1 month after, you send us one e-mail telling that the on one day the charger simply gives a POP and that the cables of the charger are completly severed, and on the next day, the top cap of the device simply came off when unscrewing the vivi nova severing the cables on the device!
We believe in coincidences, however, you must agree with me that this is in total, too many!
While unscreewing the Vivi Nova haven't you notice that the cap on de device was coming along, and how come the when unscreewing the cap were abble to completly sever the cables, that after our annalisis can only been explained by missuse of the device!
We've sold over the last year over 1000 of this kits, and that is the first case that came to our knoladge of a cap that came of completly with the cables severed !
Kind Regards!
2smok Support
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2smok
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Post by 2smok on Dec 22, 2012 11:13:26 GMT
Hi again,
We have received the paypal claim.
I never knew of these issues if it was not for Sadie.
We do not take people's money and run. We analyse the issue, and make the decision if it is misuse or not. Many times we had items returned so it could be analysed for what's going on and also base the decision on that.
As for the other thread, the lavatubes that are for sale are the original one's and still are the first batch that came out (not clones or whatever).
They are not for sale for some type of defect or flaw (promotion or not).
They are usually in promotions since we had a big stock of them and were still V1 units.
Once again, all issues are directed to the customer support to be analysed by THE OWNER of the company.
I am not authorized to say much more as this post i am making is not even my job and by doing it is on my responsability.
I can and will, however, reply to all PM's for any issues/problems that may occur but you need to realize that my hands are tied when it comes to these types of issues since i can't even know who bought what, when and for how much.
If you want my personal opinion, you did well on filling the claim since you find that the answer that was given was not good for you and i advise EVERYONE to do it.
Cheers
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2smok
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Post by 2smok on Dec 22, 2012 2:13:13 GMT
Hello, One promotion ended and another one starts. All orders will be sent monday morning and don't forget to use the DISCOUNT CODE!!!  Best regards |
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2smok
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Post by 2smok on Dec 22, 2012 2:12:51 GMT
Thanks for the link.
Any problems that happen should be dealt with costumer support (i am not part of it but can direct you the right way to do it).
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2smok
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Post by 2smok on Dec 21, 2012 17:33:51 GMT
The world didn't end but the promotion is still available for a little longer.
Don't miss it!
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2smok
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Post by 2smok on Dec 20, 2012 21:52:16 GMT
Hello, I don't know if you have heard but the world is coming to an end. So, why not start to stock your bunker? Here is a discount to help you with it:  Best regards. |
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2smok
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Post by 2smok on Dec 15, 2012 0:46:44 GMT
Hello! Another weekend,another promotion with great devices. All of them for IMMEDIATE SHIPPING. Check it out: New V1 Power kit and the Joyetech eVic are available. Also don't forget you forum discount code.  Best regards. |
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2smok
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Post by 2smok on Dec 1, 2012 1:06:36 GMT
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2smok
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Post by 2smok on Nov 30, 2012 2:27:10 GMT
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2smok
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Post by 2smok on Nov 29, 2012 0:01:35 GMT
Hi everyone, We are currently doing a pre-order on the newest variable voltage mod from Joyetech. The arrival is expected on the 26 of December so don't miss the chance to be one of the first to grab one of these. Also, don't forget to use you forum discount code.  Goodbye all João Ferreira 2Smok - Cigarros Electrónicos2Smok - BrasilEliquid - Liquid to Vape |
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2smok
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Post by 2smok on Nov 23, 2012 23:35:34 GMT
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2smok
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Post by 2smok on Nov 20, 2012 4:21:11 GMT
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2smok
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Post by 2smok on Nov 16, 2012 15:08:10 GMT
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2smok
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Post by 2smok on Nov 13, 2012 22:04:45 GMT
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