isabel22
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Post by isabel22 on Jun 11, 2016 9:44:18 GMT
Hello Jason,
I just want to express this
When i share the info you offered, they are shocked by this
So our colleagues put the fake items off the site immediately
Also, thanks for your reminding , it helps us a lot
Best regards
Isabel
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isabel22
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Post by isabel22 on Jun 11, 2016 9:30:24 GMT
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isabel22
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Post by isabel22 on Jun 11, 2016 1:22:52 GMT
Hello Jason, Have you checked the email from our service center? Also, we asked research depart to deal with it already Here are the details  |
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isabel22
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Post by isabel22 on Jun 8, 2016 10:08:18 GMT
by the way, we will have day off on Dragon Boat Festival tomorrow
so i am not here , i will back asap and help u solve the issue
tip, the new order may delay 2-3 days to ship out cause the warehouse also on day off
Isabel
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isabel22
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Post by isabel22 on Jun 8, 2016 10:03:11 GMT
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isabel22
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Post by isabel22 on Jun 8, 2016 2:16:14 GMT
Well...nothing showing on yodel isabel22 Hello Neil, I just checked for you and found the problem Service center manager wrote to you already She made the explanation and told you how to track it Please check your letter Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 8, 2016 1:28:43 GMT
Just a quick heads up folks ordered a nitecore I2 from gearbest, arrived today but does not validate as authentic on the nitecore website. Therefore I can only assume it's a fake. Everything else in the order including the shipping time were spot on. Did it say it was authentic on their site? Hello Jason, I just asked our research depart to make a confirm with supplier They made sure its authentic item While it has been a long time in warehouse, so maybe damp Could you please open a ticket and send me the tk number I will ask service center to deal with your issues priority Resend a new one to you Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 7, 2016 11:58:30 GMT
Hello isabel22 , could you have a look at order W1605300121021146 and ensure that it has been cancelled. I have tried to cancel it on the Gearbest site but I keep getting order number not recognised. I ordered on the 30/5/2016 with shipping 3-5 days. That has since changed to ships between 22nd June and 3rd July. Was hoping to have the items for going on holiday, but with those shipping dates it will be too late. Thanks. Hello graham, Just checked for you and found the order has been cancelled Seems you asked refund, and our colleague do that for you already The money should be back to your account soon Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 7, 2016 11:56:45 GMT
Ok, the plot thickens with regards to the fake charger. In a statement from nitecore (https://www.facebook.com/permalink.php?story_fbid=574359929398014&id=530034443830563)
Turns out this is the exact code on my box. How's about a refund on the charger GearBest?I'm sure isabel22 will do what she can to help faren . . . . . won't you Isabel? Send me your order number please Its evening here, i am going to finish the work But i will check for you tomorrow when i come to company asap Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 6, 2016 11:42:19 GMT
Hi please can you check this order as it says shipped...but also says theres no shipping infomation so i cant check tracking. WP1605280524242508 Many thanks Neil Hello Neil, Here are the tracking numbers JJD0002256681093819 JJD0002256681094875 And the tracking info usually update delay You may track it a bit later Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 6, 2016 10:20:41 GMT
Original Hotcig BEAST RDA Atomizer
coupon code: HotBeast price: $24.99
Top blowing heating wire, you can adjust the airflow Aluminum can change color with the temperature of the heating wire gradually increases, housing color change along 
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isabel22
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Post by isabel22 on Jun 3, 2016 9:55:49 GMT
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isabel22
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Post by isabel22 on Jun 3, 2016 9:55:20 GMT
I had 2 items shipped 2 days ago. When would you estimate me getting it?? Am getting impatient lol send me your order number please i will check for you right now by the way, we will have a weekend, i am sorry if i didn't answer the question when i am on day off Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 3, 2016 9:53:25 GMT
Lol Can anyone half sensible answer my question?  hello, Please feel free to tag me for help I am here to help you solve the issue Best regards Isabel |
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isabel22
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Post by isabel22 on Jun 3, 2016 1:16:46 GMT
i made a mistake, lol
Sorry for the misunderstanding
Isabel
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