isabel22
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Post by isabel22 on Apr 5, 2016 1:11:11 GMT
Yes, the flash sale just last several days, when it finish, the price will back to original But the code last for a long time |
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isabel22
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Post by isabel22 on Apr 5, 2016 1:09:58 GMT
Hello Stax, Thanks for your support in the past Whether you are purchase on GB or not in future, i hope to help you solve the issue Please send me the order number, i will check for you And try my best to ask service center refund to your paypal account Best regards Isabel Hello, Just received your PM And all issues seems to be solved Thanks for your tag Sorry for the late reply because we got 2 days off |
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isabel22
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Post by isabel22 on Apr 5, 2016 1:08:36 GMT
Yes, the flash sale not always, when it finish, the price will back to original
But the code last for a long time
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isabel22
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Post by isabel22 on Apr 2, 2016 10:33:01 GMT
isabel22 what did you guys do to the ticket system its no longer working or loading, I try to read or make a ticket and it makes me login then refuses to load the page up......I do hope this is just a server error and not some change to wipe away all the in progress tickets .... Hello, Seems something wrong with the system Send me your order number and ticket please Its on weekend, some staff didn't work here By the way, we will have 2 days off from tomorrow So they may reply you a bit later. I will ask them to deal with your issue asap when they back Best regards Isabel |
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isabel22
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Post by isabel22 on Apr 2, 2016 0:50:03 GMT
Hello Stax,
Thanks for your support in the past
Whether you are purchase on GB or not in future, i hope to help you solve the issue
Please send me the order number, i will check for you
And try my best to ask service center refund to your paypal account
Best regards
Isabel
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isabel22
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Post by isabel22 on Apr 1, 2016 11:55:14 GMT
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isabel22
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Post by isabel22 on Mar 31, 2016 9:38:01 GMT
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isabel22
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Post by isabel22 on Mar 31, 2016 8:35:47 GMT
The first post giving us the heads up about this item was at 4:24pm which would have been 12:24 am China time. isabel22 has stated they don't work at night therefor how could that have been put up as a flash sale at that time ? Had the item not been tagged as "flash sale" then I would have been inclined to think it was a mistake. It's not a Mods V members thread Perpetua , we are only trying to clarify how we treat future situations, especially anything that suddenly becomes a flash sale. I would like to purchase things at the advertised price with a degree of confidence that I would be getting what I had paid for, rather than think is it too cheap, is it really a flash sale, is this a mistake, will this result in a "dear friend" email and a refund ? Probably the biggest let down, is after all the previous situations, Gearbest still have the inability to learn from past mistakes and improve their service. Hello striker42, I'd like to share with you how we set the flash sale Usually we will set some hot sell items as flash sale with lower price and check before we finished the work on work day And it also will have a period, such as 2 days or 24 hours, so the flash sale is going on even we left the company Then another morning we will come to company, as i said, its our human error made the mistake, we put the Tesla Nano 60W and UD wire box sku mistaken So i said that i hope not to post flash sale in order to avoid the issues, but i can apply coupon instead Sincerely Isabel |
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isabel22
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Post by isabel22 on Mar 31, 2016 6:50:49 GMT
There may have been 7 pages before isabel replied, BUT the original post (NOT by GB) was at 16:20 (China are all in bed), Isabel replied at 02:12 which I would imagine is around the time she starts work for the day, so actually she was pretty damn quick getting here to tell us Agreed Isabel posted as soon as she could my question though was where were all the moderators who say everyone should have known this was a mistake for 10 hours? Can't believe none of them were here inside that 10 hours and if they knew it was obvious mistake why not just make a post saying this is a mistake don't order and then lock the thread rather than just watching people carry on placing orders? Hello, There is nobody work on night here So we found the mistake when we back to company on morning, and asked service center to write to all friends who made order And i am also hurry to reply that thread and explain the reason while many orders made already To be honest, i also think the items shouldn't be ordered while such a mistake price, but its happened. We really need to improve on this aspect. Best regards Isabel |
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isabel22
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Post by isabel22 on Mar 31, 2016 1:18:30 GMT
Good morning, friends
Maybe i should say good evening to you, though its morning here.
I just came to company this morning and hope to collect your message
Because i really hope our leader can see yours sincerely advice
And i saw some friends said that the future flash sale and items
Here is a good news to share with all, we won't sell style items and i just post authentic and original items here
Also,no presale items or not in stock will be post here, so i think i may post 3 times a week if we are lucky can be here
Last, as i promised, i will try my best to apply coupon here to get the lowest price for you, and i am welcoming you to PM me if you want any items
So that i can help you to get the discounts.
Sure, if still any issues who didn't click my link but visit our site, i am still glad to help him or her solve the issue
You are so kind and humorous, our company really need to improve a lot because Ecig industry need all of us to make effort
I don't know how to express, but want to say thank you, all members who replied here gave their advice and support
Even some people who had issues and bad purchase experience also gave the sincerely suggestions, thanks again
Isabel
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isabel22
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Post by isabel22 on Mar 30, 2016 11:08:42 GMT
To all friends,
First, i want to make an apology for the issue though many friends annoyed with that already
Its the truth that our human error made the big loss, it made us lose lots of regular clients
We just want to show our guilty and appreciate cause your support in the past
Please tell us your dissatisfied here and describe the matter, i will collect all info and report to my leader
Second, its estimated that we will put new on-line features and functions on May, the page would show real stock such as FT
Third, as for the shipping way, we will try to mark more items with ETA, cause we just mark some hot sell items right now
While many friends choose other items without any stock info there, so this make the issue.
Then, many functions cannot be achieve right now, what we can do best is that to set the lower price for the limited sale
Sure, cannot be the price as Tesla Nano 60W, we plan to mark price on AAEC with cost price if the supplier doesn't limit that for minority items
And while some items are sold out, the home page will show out of stock, this help you to avoid the issue
Last, i want to thank friends who helped me a lot in the past, and thanks Chrissie for the last chance.
I know its maybe the last time i speak here, but i hope to do the work perfect as usual
Please leave your matter and dissatisfied here, i am sure to share all of the info to boss
Sincerely
Isabel
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isabel22
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Post by isabel22 on Mar 30, 2016 11:08:04 GMT
To all friends,
First, i want to make an apology for the issue though many friends annoyed with that already
Its the truth that our human error made the big loss, it made us lose lots of regular clients
We just want to show our guilty and appreciate cause your support in the past
Please tell us your dissatisfied here and describe the matter, i will collect all info and report to my leader
Second, its estimated that we will put new on-line features and functions on May, the page would show real stock such as FT
Third, as for the shipping way, we will try to mark more items with ETA, cause we just mark some hot sell items right now
While many friends choose other items without any stock info there, so this make the issue.
Then, many functions cannot be achieve right now, what we can do best is that to set the lower price for the limited sale
Sure, cannot be the price as Tesla Nano 60W, we plan to mark price on AAEC with cost price if the supplier doesn't limit that for minority items
And while some items are sold out, the home page will show out of stock, this help you to avoid the issue
Last, i want to thank friends who helped me a lot in the past, and thanks Chrissie for the last chance.
I know its maybe the last time i speak here, but i hope to do the work perfect as usual
Please leave your matter and dissatisfied here, i am sure to share all of the info to boss
Sincerely
Isabel
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isabel22
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Post by isabel22 on Mar 29, 2016 8:04:53 GMT
Attention please,
dear friends, in order to do some compensate,we set a coupon for all of you
The lowest price of this item.
We can share with you if you still want this one, this is the most we can apply
Hope you can understand
Here is the coupon code, Teslananorx
And this coupon for silver one
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isabel22
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Post by isabel22 on Mar 29, 2016 8:03:48 GMT
I noticed that many friends also care the stock problem
All would be real and update stock when we do the promotion sales right now
And will mark the details of back order time in future such as FT
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isabel22
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Post by isabel22 on Mar 29, 2016 8:01:14 GMT
Attention please,
dear friends, in order to do some compensate,we set a coupon for all of you
The lowest price of this item.
We can share with you if you still want this one, this is the most we can apply
Hope you can understand
Here is the coupon code, Teslananorx
The coupon for silver one
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