Another Cupcake World Thread

[Moon]

I ordered seven bottles of flavouring on 2nd December, specifically to make Mrs Moon a cinnamon mix she could vape for the next couple of weeks as it's "Christmassy", so I thought I may as well order a few others while I was at it.

I'd not received the parcel last week so emailed them to see whether it had been sent, but received no reply, so left it a few days and emailed them again yesterday, and still no reply.

I've asked for it to be sent to my mum's so wondering if she's just put it somewhere and forgotten about it, as she receives a good few parcels on my behalf and it may have been overlooked.

I'll ring them tomorrow as I'm a bit miffed that they haven't replied to either of my emails, but before I ring and make a nob of myself can anybody tell me the following:-

Do they send confirmation email upon dispatch?
Do they send it recorded or just first class delivery?
Do they ever reply to emails?

Cheers.

[NickIcon]

Only made one order with CCW - didn't get a despatch email. After 10 days I hadn't received anything so emailed them to check it had been sent: the response was quick (couple of hours) and said that the order had been sent out first class and that it should have been with me a few days after ordering.

After double checking for red cards and ringing my delivery office they kindly resent the order out via recorded delivery - received it the day after.

Do they have a phone number on the site? Sounds like they could do with a phone call.

[NickIcon]

PS - the original package never turned up.

[Moon]

Dec 16, 2012 10:02:44 GMT NickIcon said:

Only made one order with CCW - didn't get a despatch email. After 10 days I hadn't received anything so emailed them to check it had been sent: the response was quick (couple of hours) and said that the order had been sent out first class and that it should have been with me a few days after ordering.

After double checking for red cards and ringing my delivery office they kindly resent the order out via recorded delivery - received it the day after.

Do they have a phone number on the site? Sounds like they could do with a phone call.

Thanks Nick.

Yes, they do, I'll be ringing them tomorrow.

[Perpetua]

I've only had orders from them via ordinary 1st Class Moon . . . on one order they sent an incorrect flavour , to be fair they responded fairly immediately to my email and sent the correct flavour by return.

Sorry you haven't had as good a service from them.

[Moon]

Dec 16, 2012 10:15:30 GMT Perpetua said:

I've only had orders from them via ordinary 1st Class Moon . . . on one order they sent an incorrect flavour , to be fair they responded fairly immediately to my email and sent the correct flavour by return.

Sorry you haven't had as good a service from them.

Me too.

It's only my second order, and had no problem with the first, arrived a few days after my payment.

[saphire]

I ordered from them early last week and only received it yesterday but put it down to postal delays. I would give them a phone call to check they have sent it out.