KBox from UKECIGSTORE starts up on its own

[milomonkey]

So my bad luck with Box mods seems to continue.

On 1st of March I purchased the Kangertech Kbox mod from UkEcigstore for my mother following an unfortunate experience with SMOK XPro M60.

What has happened to the mod is that my mother told me that the clearomizer has started up heating up on its own. She explained that she did not do anything, it happened just like that.

I did not believe it at first but I decided to test it for a day at what do you know it started happening to me as well. 

What happens is that when the cleromizer is screwed on the mod appears to be putting the power through on its own. the button is not pushed it or stuck. No lights coming on, the only thing that happens is the clearomizer heating up.

There is no leaking from the clearomizer, the mod had not been dropped.

I am attaching a video to show you the problem (just listen to the noise it starts making once the cleromizer is screwed on and note the button is not pressed): 

However this is one problem, the other is the store I bought it from. They did mention to keep the receipt in case if anything happens. I do have the receipt but they did also mention 1 month warranty. I can already see them putting out excuses to avoid helping me out. although its only been 1 month and 10 days

I will give them a call tomorrow or even give them a visit but I honestly start questioning my luck with these electronic mods. 

I did not had nay of that problem with myepack, previous mod was faulty and they happily had it refunded and because my mother was doing so well not smoking anymore I really did not want to deprive her of not having the ecig so I rushed to Wembley to buy her a new mod.

What do you think I should do now? Go and beg for a refund? open it up and perhaps fix it myself if refund wont work? Any other mods I should get?

[Deleted]

UkEcigstore this vendor must have the worst customer service
over on UKV there is nothing but complaints about this company.

[colli]

1 month warranty surely doesnt apply here
if the goods are faulty (not damaged by yourself) then they should have a life expectancy fit for purpose. I wouldnt buy a mod/washing machine/tv/laptop etc brand new and expect it to go faulty withing such a short time, even a battery is expected to last a lot longer than a month and 10 days.

Don't beg for a refund DEMAND it

I think the rules generally are if you can provide proof of purchase and the goods proved to be faulty you are entitled to a refund simple as that.

you have a receipt and you have video evidence

do NOT open it up it will void all warranty

[djs]

Buckle in for a tough ride. Send it back "signed for". Pray hard.

I sincerely wish you luck. Maybe this is a chance for them to actually prove they have changed.

[Chrissie]

Apr 11, 2015 20:12:00 GMT @tubthumper said:

UkEcigstore this vendor must have the worst customer service
over on UKV there is nothing but complaints about this company.

And so many complaints about them here as well Hence why we banned them way before any other forum did so.

A couple of the many threads about them on here -

allaboute-cigarettes.proboards.com/thread/18454/ukecigstore-experience-customer-service?page=1&scrollTo=345047

allaboute-cigarettes.proboards.com/thread/46747/ukecigstore-disappointing-customer-services

[milomonkey]

I will give them a visit tomorrow and ask to speak with the manager. I am not planning to leave until they give me either an exchange, refund or fix it. Its not the first time they tried to runaway from a product I bought from them using some pitiful warranty excuse

[colli]

just use the not fit for purpose and trading standards threat they should jump through hoops dont get angry do it with a smile it works better.

the links chrissie has put, doesnt shine them in a good light but be firm they should hopefully do the right thing as you are there in person

[tim]

I'd do what colli says, and if that fails, I'm sure you can get your hands on a Kalashnikov....

[milomonkey]

Apr 11, 2015 22:15:38 GMT tim said:

I'd do what colli says, and if that fails, I'm sure you can get your hands on a Kalashnikov....

got that covered  

[richo71]

Apr 11, 2015 20:49:16 GMT milomonkey said:

I will give them a visit tomorrow and ask to speak with the manager. I am not planning to leave until they give me either an exchange, refund or fix it. Its not the first time they tried to runaway from a product I bought from them using some pitiful warranty excuse

Silly question maybe but have you checked the Authenticity of the KBOX to be sure you have a legit one, here qr.szkanger.com/check/  also Kanger recommend vendors to apply 3 month warranty on Authentic Kangertech Batteries and usb cables/chargers   www.kangeronline.com/blogs/faq/9646475-warranty-returns This is where reputable vendors would buy their stock from

[tim]

Apr 11, 2015 22:33:10 GMT milomonkey said:

Apr 11, 2015 22:15:38 GMT tim said:

I'd do what colli says, and if that fails, I'm sure you can get your hands on a Kalashnikov....

got that covered  

You shoot well

[Deleted]

call the priest theres a demon in the kbox it needs an exorcism

[milomonkey]

Apr 11, 2015 22:38:49 GMT richo71 said:

Apr 11, 2015 20:49:16 GMT milomonkey said:

I will give them a visit tomorrow and ask to speak with the manager. I am not planning to leave until they give me either an exchange, refund or fix it. Its not the first time they tried to runaway from a product I bought from them using some pitiful warranty excuse

Silly question maybe but have you checked the Authenticity of the KBOX to be sure you have a legit one, here qr.szkanger.com/check/  also Kanger recommend vendors to apply 3 month warranty on Authentic Kangertech Batteries and usb cables/chargers   www.kangeronline.com/blogs/faq/9646475-warranty-returns This is where reputable vendors would buy their stock from

I have checked the authenticity just now and its genuine. Are you saying I have a 3 months warranty on this product?

[richo71]

Apr 11, 2015 22:55:13 GMT milomonkey said:

Apr 11, 2015 22:38:49 GMT richo71 said:

Silly question maybe but have you checked the Authenticity of the KBOX to be sure you have a legit one, here qr.szkanger.com/check/  also Kanger recommend vendors to apply 3 month warranty on Authentic Kangertech Batteries and usb cables/chargers   www.kangeronline.com/blogs/faq/9646475-warranty-returns This is where reputable vendors would buy their stock from

I have checked the authenticity just now and its genuine. Are you saying I have a 3 months warranty on this product?

You just need to quote Kangertech's 3 month warranty on authentic kanger batteries, usb cables and chargers and point them to the official warranty statement on kangers own website, when i say reputable vendors i dont mean UKecigstore they often fall way short on policy and customer service, but good luck in your venture to get it replaced, they should do the decent thing if they have any kind of customer service and loyalty to their customers, BUT we are talking UKecigstore here

[Get Off My Cloud]

Apr 11, 2015 23:15:27 GMT richo71 said:

Apr 11, 2015 22:55:13 GMT milomonkey said:

I have checked the authenticity just now and its genuine. Are you saying I have a 3 months warranty on this product?

You just need to quote Kangertech's 3 month warranty on authentic kanger batteries, usb cables and chargers and point them to the official warranty statement on kangers own website, when i say reputable vendors i dont mean UKecigstore they often fall way short on policy and customer service, but good luck in your venture to get it replaced, they should do the decent thing if they have any kind of customer service and loyalty to their customers, BUT we are talking UKecigstore here

I doubt that will make a blind bit of difference because it's not a battery, it has no USB port and does not have a charging module so that warranty wouldn't apply on this product.

You should cite the 1979 sale of goods act.
You really should be well covered by this as it covers you for goods that are dangerous or unsafe, which this item is.
www.adviceguide.org.uk/england/consumer_e/consumer_common_problems_with_products_e/consumer_dangerous_or_unsafe_goods_e/if_goods_are_dangerous_or_unsafe.htm

If they don't address a dangerous product problem tell them you will report them to trading standards for selling dangerous goods as advised on the citizens advice website, nobody wants a trading standards report.

It also covers you for faulty goods.
www.adviceguide.org.uk/england/consumer_e/consumer_common_problems_with_products_e/faulty_goods_e/faulty_goods.htm


Also check the packaging the kbox came in to see if there is some warranty information on it.