Advice about gearbest order please.

[nottmlad]

I ordered an istick 60 as a Christmas present at the beginning of December and I've been on my account today and there's no order on there at all. Thinking it could be me I checked PayPal who paid them on 4/12 and no refund has been issued, I deleted the initial email confirming order having used them before and thinking I could trust them to sort it. Obviously now it's getting close to Christmas Day and according to my account there's no order at all but I accept there might be a reason for this I'm just not sure how to find out what it is.
I can't seem to get a way to contact them on my phone so hoping for someone here to know the best/fastest way to resolve this issue.
T I A.

[drunkenbum]

You could try paging isabel22 in the gearbest orders/stock queries thread

[Get Off My Cloud]

If you give them your PP transaction number they should be able to find it on their end to show you paid.

[nottmlad]

I've done that now thanks hope it's good news.

[phatfil]

I think you can check out as a guest using paypal with GB, i did that and lost record of an order myself, thankfully it did arrive..

[GeoffUK]

I hate being a grinch nottmlad but if you only ordered it at the start of December, you will be lucky to get it delivered in time for chrimbo.

[MrDJ]

i dont know how much they are now but i paid £23 from GB

you can get them in the uk now for £34 and that comes with a tank as well www.dnavapes.com/collections/variable-voltage-mods/products/istick-60w-kit-w-melo-2

or £28.99 without tank www.sr-vapes.co.uk/product/tc60wmod

[car147]

Dec 22, 2015 13:05:20 GMT phatfil said:

I think you can check out as a guest using paypal with GB, i did that and lost record of an order myself, thankfully it did arrive..

^This, I did the same once as well. 

[Q]

I had a similar problem with my first order, turned out that I registered with my gmail account but the order picked it up from Paypal which uses the long version of googlemail, so I actually have 2 GB accounts, one I can see orders and the other tickets, but both using the same email. confused?? you will be

[isabel22]

Dec 22, 2015 11:43:04 GMT nottmlad said:

I ordered an istick 60 as a Christmas present at the beginning of December and I've been on my account today and there's no order on there at all. Thinking it could be me I checked PayPal who paid them on 4/12 and no refund has been issued, I deleted the initial email confirming order having used them before and thinking I could trust them to sort it. Obviously now it's getting close to Christmas Day and according to my account there's no order at all but I accept there might be a reason for this I'm just not sure how to find out what it is.
I can't seem to get a way to contact them on my phone so hoping for someone here to know the best/fastest way to resolve this issue.
T I A.

Hello, 
Could you please send me the order number and i will check for you
By the way, our company will reset the service center in 2016 cause for the shit service.
We hope can solve your problems and upgrade the site so that can be convenient for all.
Also, the most important thing is the back order, we plan to do some changes on that
Best regards

[flavourtank]

Dec 23, 2015 1:08:09 GMT isabel22 said:

Dec 22, 2015 11:43:04 GMT nottmlad said:

I ordered an istick 60 as a Christmas present at the beginning of December and I've been on my account today and there's no order on there at all. Thinking it could be me I checked PayPal who paid them on 4/12 and no refund has been issued, I deleted the initial email confirming order having used them before and thinking I could trust them to sort it. Obviously now it's getting close to Christmas Day and according to my account there's no order at all but I accept there might be a reason for this I'm just not sure how to find out what it is.
I can't seem to get a way to contact them on my phone so hoping for someone here to know the best/fastest way to resolve this issue.
T I A.

Hello, 
Could you please send me the order number and i will check for you
By the way, our company will reset the service center in 2016 cause for the SHIT SERVICE.
We hope can solve your problems and upgrade the site so that can be convenient for all.
Also, the most important thing is the back order, we plan to do some changes on that
Best regards















Least your honest

[nottmlad]

Dec 23, 2015 1:08:09 GMT isabel22 said:

Dec 22, 2015 11:43:04 GMT nottmlad said:

I ordered an istick 60 as a Christmas present at the beginning of December and I've been on my account today and there's no order on there at all. Thinking it could be me I checked PayPal who paid them on 4/12 and no refund has been issued, I deleted the initial email confirming order having used them before and thinking I could trust them to sort it. Obviously now it's getting close to Christmas Day and according to my account there's no order at all but I accept there might be a reason for this I'm just not sure how to find out what it is.
I can't seem to get a way to contact them on my phone so hoping for someone here to know the best/fastest way to resolve this issue.
T I A.

Hello, 
Could you please send me the order number and i will check for you
By the way, our company will reset the service center in 2016 cause for the shit service.
We hope can solve your problems and upgrade the site so that can be convenient for all.
Also, the most important thing is the back order, we plan to do some changes on that
Best regards

i don't have any order numbers, I only have the numbers I just gave you from my PayPal receipt there is no order number there!

[Get Off My Cloud]

flavourtank shame her employers aren't and if i'm honest it seems like every couple of months Gearbest say they are having an overhaul to "improve" the service but it never seems to happen.
At this point the "we're going to fix it" line is as broken as everything else.

[GeoffUK]

nottmlad if you log into your PPal account there should be some details of the transaction you made. One of those will be a ref number isabel22 can use to track your guest (ghost) purchase.

[violetblade]

Log into paypal look down the list on your summary page and look for your gearbest transaction click to open it then