510 thread?

[Chrissie]

Sorry Mzal, I crossed posts with you.

Clare,once again. I hope if you want to "swap" the kit, you weill pay the return postage as it was 100% your mistake for selling an item not as described.

[Deleted]

Mzal
you have nothing to apologize for if it was described wrong
and go4 smoke well done for sorting it out
good customer service then
everybodys happy

edit to say I agree with chrissie go4smoke should at the least cover the postage

[go4smoke]

yes of course we will pay for postage, we have said on the phone today before we read the thread, that we would even send out first thing monday morning, before us getting the kit back originally purchased.

[Chrissie]

Sept 29, 2012 20:57:59 GMT go4smoke said:

yes of course we will pay for postage, we have said on the phone today before we read the thread, that we would even send out first thing monday morning, before us getting the kit back originally purchased.

Nice one Clare

[go4smoke]

we just glad this product listing was only up and wrong for 1 week, and this was the first purchase online.

[mzal]

I would like to say that while it is unfortunate that the mistake happened in the first place I am very happy with the way Clare/go 4 smoke are dealing with it. This proves to me that customer service is important to them and they are a responsible vendor. It looks like the web listing was just an oversight probably due to being so busy with the new shop. I am looking forward to receiving my new kit and would like to wish them well with their new shop.

[mzal]

Also i would like to add that i found the go 4 smoke brand e juice that i bought at the same time good and easy to smoke/vape. Different but just as satisfying as my normal rolling baccy. I would definitely buy again.

[Chrissie]

Mzal, check your PM's - you can access them at the top of the forum just under the banner

[Karma]

I'm pleased to hear that this issue seems to be resolving in a manner to suit both parties

It does however concern me that kits can be described wrongly by a vendor It can be difficult enough to find your first kit when new to this, so I feel very strongly that the threading on kits is as described.

I am pleased to hear that this matter is now being resolved

[go4smoke]

Sept 29, 2012 21:14:56 GMT mzal said:

I would like to say that while it is unfortunate that the mistake happened in the first place I am very happy with the way Clare/go 4 smoke are dealing with it. This proves to me that customer service is important to them and they are a responsible vendor. It looks like the web listing was just an oversight probably due to being so busy with the new shop. I am looking forward to receiving my new kit and would like to wish them well with their new shop.

thankyou Mzal.

Hopefully on tuesday you should have your goods, ill chuck in some free liquid too. thank for being patient in the meantime