website vendors

[shakenvape]

what keeps you using a website vendor

[Deleted]

I'm lucky enough to have a vendor less than 10 mins away from me , I use them to purchase certain things I can't get from any other vendor.

I do however use other vendors for other things and use co-op buys for excellent discounted buys on otherwise expensive kit .

[Rybes]

i like the fact that on here you can chat to the vendor your purchasin from. makes it a whole lot more friendly if ya ask me. since bein on this site ive used more of the shops here cos i can talk to the vendor than i have places i used to use and will continue to do so.

[lobeydosser]

I, quite by accident, stumbled onto a good vendor (VE) right at the start of my vaping.
I was quite taken aback by the speed that my order was processed and sent out to me and although I buy my juices and chemicals from other vendors, I still buy most of my equipment from the original one.
I do so because I know that he sells good stuff and that if I order the wrong thing he will query the order to make sure I get what I need.

There are precious few really good vendors around and so it is worth hanging onto the ones we have.

[millerkev]

i guess all of the above apply
one bad dealing and thats the end of my spend with them

[Deleted]

same here miller

[Moon]

I have a local shop, as well as a local stall in the High Street, but they're both selling the same gear as they were when I started five months ago, at rather high prices, so I haven't used them since the first three or four weeks at the beginning.

The high street vendor tried to sell my sister one of the clearos with non-replaceable heads for £8 recently, and markups like this really piss me off.

[millerkev]

Jan 19, 2013 22:37:37 GMT Moon said:

I have a local shop, as well as a local stall in the High Street, but they're both selling the same gear as they were when I started five months ago, at rather high prices, so I haven't used them since the first three or four weeks at the beginning.

The high street vendor tried to sell my sister one of the clearos with non-replaceable heads for £8 recently, and markups like this really piss me off.

have to agree with that
i am in same position with regards to local vendor
luckily he charges very reasonable prices
the above clearos u mention r like 4 quid and the ones with replaceable heads a fiver
handy if you get caught short

[Moon]

Jan 19, 2013 22:40:00 GMT millerkev said:

Jan 19, 2013 22:37:37 GMT Moon said:

I have a local shop, as well as a local stall in the High Street, but they're both selling the same gear as they were when I started five months ago, at rather high prices, so I haven't used them since the first three or four weeks at the beginning.

The high street vendor tried to sell my sister one of the clearos with non-replaceable heads for £8 recently, and markups like this really piss me off.

have to agree with that
i am in same position with regards to local vendor
luckily he charges very reasonable prices
the above clearos u mention r like 4 quid and the ones with replaceable heads a fiver
handy if you get caught short

She would have had one if they'd been £4, which is what he'd led her to believe the previous time she'd been there, but wasn't going to pay £8 for a throwaway.

Fortunately she had her big brother to donate some spares.

[djs]

Jan 19, 2013 21:24:19 GMT millerkev said:

one bad dealing and thats the end of my spend with them

I agree. I am currently waiting on a problem resolution with one of the biggest online vendors.

I think the episode is running it's course but for the time being, I am simply not using them. I am beginning to doubt they are really interested in sorting things out, so that will be that. They do not have much "presence" on here.

Given the amount of money I spend on vaping stuff, you'd think a £5 product would hardly be worth fighting over.

This time next week, I shall know what it's to be.

[millerkev]

Jan 19, 2013 23:32:20 GMT djs said:

Jan 19, 2013 21:24:19 GMT millerkev said:

one bad dealing and thats the end of my spend with them

I agree. I am currently waiting on a problem resolution with one of the biggest online vendors.

I think the episode is running it's course but for the time being, I am simply not using them. I am beginning to doubt they are really interested in sorting things out, so that will be that. They do not have much "presence" on here.

Given the amount of money I spend on vaping stuff, you'd think a £5 product would hardly be worth fighting over.

This time next week, I shall know what it's to be.

With the amount of vendor choice its no loss to go elswhere
word soon gets around
1 disgruntled customer soon becomes more

[Clutter]

I think there are so many good vendors around it doesn't make any sense to tolerate poor customer service.

[Mev]

can't choose one from the poll, should have an all of the above choice as i'm sure it's a mixture of all that makes people favour a certain site.

[Deleted]

I tend to buy most of my stuff from VE or ECW, they aren't always the cheapest, but I know that if I buy something, it will turn up and quickly.

[Blownupdolly]

Customer service is paramount for me. I always find it incredible how some businesses devote so little time and effort to it. Not just vaping but all businesses.
When i had my business i would bend over backwards to make sure customers were happy. If they had a problem or they felt something wasn't right, whether i felt t hey were right or wrong was irrelevant. A freebie and an apology was instant. I would rather take the hit than lose their custom and much more important OTHER new custom because of the bad feedback these people would spread around.