VE Jason
Super Member
Joined:February 2011
Posts: 5,952
Location:
Likes: 2,195
Recent Posts
Last Online Nov 22, 2024 19:38:57 GMT
|
Post by VE Jason on Jun 9, 2013 9:16:12 GMT
We don't sell them, but Smoktech emailed this morning to issue an urgent recall of all Groove Mods.
Just thought I would put it up so that anybody who has one stops using it straight away
Confirmed by laboratory of Smoktech, SMOKTECH GROOVE might have an potential safety hazard due to the design defects. we deeply apologize for all the panic and inconvenience
After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below: 1) As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety 2) as for the groove that are already sold to end users, please do a 100% recall instantly. 3) SMOKTECH distributors can choose any MOD in SMOKTECH current product line and we will send the quantity of equal value. 4) SMOKTECH will pay the shipping from factory to warehouse of our distributors. 5) We are attaching instructions on the best way to destroy the groove. 6) We will stop production of Groove since today.
|
|
|
Post by Perpetua on Jun 9, 2013 9:23:55 GMT
Thank you for the information Jason, I've added a ' please read ' label to your post, just to highlight the issue for anyone who may have purchased one.
|
|
Jezarel
Super Member
Carer
Joined:May 2011
Posts: 727
Location:
Likes: 234
Recent Posts
Last Online Jan 20, 2019 21:53:15 GMT
|
Post by Jezarel on Jun 9, 2013 9:46:21 GMT
WOW i was just about to click the button on a SS one of these. Thanks Jason!!!
Regards Jez
|
|
super7
New Member
Joined:January 2013
Posts: 17
Location:
Likes: 9
Recent Posts
Last Online Mar 3, 2014 18:12:45 GMT
|
Post by super7 on Jun 9, 2013 9:49:42 GMT
For that info, and just in case you don't know what one looks like
|
|
matt1988
Super Member
Joined:March 2013
Posts: 826
Location:
Likes: 256
Recent Posts
Last Online Feb 13, 2023 3:39:21 GMT
|
Post by matt1988 on Jun 9, 2013 9:51:32 GMT
Could I just add if any consumer has any issues in receiving a full refund from any vendor, please contact ECCA UK immediately by raising a support ticket.
We do hope there won't be any issue in receiving refunds, but just in case there is we are here.
|
|
Deleted
Joined:January 1970
Posts: 0
Location:
Recent Posts
Last Online Nov 23, 2024 2:21:23 GMT
|
Post by Deleted on Jun 9, 2013 10:04:18 GMT
Any clues at to what the safety issue is? Presumably melting/exploding related ...
|
|
matt1988
Super Member
Joined:March 2013
Posts: 826
Location:
Likes: 256
Recent Posts
Last Online Feb 13, 2023 3:39:21 GMT
|
Post by matt1988 on Jun 9, 2013 10:16:51 GMT
Photos have been posted on the ECCA recall post, in the ECCA UK sub section.
|
|
ckc
Super Member
Joined:October 2009
Posts: 578
Location:
Likes: 88
Recent Posts
Last Online Feb 12, 2016 15:27:43 GMT
|
Post by ckc on Jun 9, 2013 10:25:15 GMT
|
|
Jezarel
Super Member
Carer
Joined:May 2011
Posts: 727
Location:
Likes: 234
Recent Posts
Last Online Jan 20, 2019 21:53:15 GMT
|
Post by Jezarel on Jun 9, 2013 10:38:08 GMT
OH SNAP!!! that thing burst!! Well thats off my list for the foreseeable future
Regards Jez
|
|