charon
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Post by charon on Oct 24, 2013 11:50:13 GMT
FoclecigI see that you have now placed a notice on your opening page.
We are now stop selling/ shipping e-liquid
and batteries because of issue on customs,
sorry for the inconvenience.
Happy Vaping!
10/24/2013
Is this likely to be a permenant situation? Does this mean that as a site all you will be capable of supplying to UK is Attomisers / Clearomisers and drip tips? Such a shame that such a large range of products are apparently no longer available from you to us in UK.
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Foclecig
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Post by Foclecig on Oct 25, 2013 1:59:27 GMT
Hello, guys.
I got email from two clients in the US, which has received our group buy item Kanger protank 2, one of them wants to put a good word on Vaporjoes about our store.
We are sorry for the delay, but we are doing business in full heart. That was our first group buy event and things went a bit out of control ( too large demand which we didn't expect) . We are new so we are getting much difficult to earn your trust, but if there is something we could do for our customers, we will try every effort without hesitation.
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Foclecig
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Post by Foclecig on Oct 25, 2013 2:08:23 GMT
Foclecig , what is your view on shipping of batteries and eliquid? Is this something which you are likely to find a away around by using surface mail or whatever at a low cost. It seems some of the shipping companies will accept but charge a fortune which is fine for large trade orders but not us little guys. Are Focalecig/wallbuys looking into alternatives? Hello, Brambles If the package ONLY includes batteries, the package would definitely be returned no matter what covers on the battery. And also, if some packages without batteries were shipped in the SAME BATCH of batteries packages, all package in same batch would be sent back to us. (Much longer delay, because the logistic company need to get them from the customs and send back to us). We have been through that. We have received some return packages few days ago because eliquid and batteries. So, we have to stop selling it. Batteries in the package as accessories might be shipped successfully. |
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Foclecig
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Post by Foclecig on Oct 25, 2013 2:11:54 GMT
FoclecigI see that you have now placed a notice on your opening page.
We are now stop selling/ shipping e-liquid
and batteries because of issue on customs,
sorry for the inconvenience.
Happy Vaping!
10/24/2013
Is this likely to be a permenant situation? Does this mean that as a site all you will be capable of supplying to UK is Attomisers / Clearomisers and drip tips? Such a shame that such a large range of products are apparently no longer available from you to us in UK. Thanks for your attention on Focalecig. This is not a permanent situation. We will sell eliquid, pure batteries again once the customs policy is loosen. We could still selling mods and enlarging the variety, like K100. Batteries as accessories in the package is fine. |
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snout71
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vamo V5 and taifun gt. happy vaping
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Post by snout71 on Oct 25, 2013 7:30:26 GMT
Doris. Are there any alternative shipping methods that could be uawd for batteries and liquids?
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Phoenix .
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Post by Phoenix . on Oct 25, 2013 7:38:11 GMT
Hi Doris. I placed an order on the 3rd Oct for 2 mini protanks, can't trace anything. is it normal for orders to take this long to be delivered?
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Foclecig
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Post by Foclecig on Oct 25, 2013 8:36:33 GMT
Doris. Are there any alternative shipping methods that could be uawd for batteries and liquids? Hello, snout71We have to stop selling them because it would involve the packages in same batch to be detained. We will start selling again after the policy is loosened. |
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Foclecig
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Post by Foclecig on Oct 25, 2013 8:39:02 GMT
Hi Doris. I placed an order on the 3rd Oct for 2 mini protanks, can't trace anything. is it normal for orders to take this long to be delivered? Hello, @the Phoenix . If your package has shipped by singapore post, chance is you couldn't track your package information now. Please send me your order number or payment email to my PM or my email, i will check it for you. |
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Post by Village idiot formerly tjlumle on Oct 26, 2013 1:14:18 GMT
I got my protank 2's from the group buy on October 7th delivered Friday the 25/10/13. Not bad considering tracking said dispatched on the 16th 9 days to get here in London. Just waiting for two more orders from the other group buys now but patiently waiting as I have recieved all other orders from Doris and all have been good so far and have also had great customer service too!
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Brambles
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Post by Brambles on Oct 26, 2013 1:25:07 GMT
Village idiot formerly tjlumle , You have got me all excited now mine might arrive tomorrow...oops today as early hours of the morning. On that note I will away to the crisp cottony cotton sheets and dream of the postie arriving when I awake.
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Post by Village idiot formerly tjlumle on Oct 26, 2013 1:28:53 GMT
Village idiot formerly tjlumle , You have got me all excited now mine might arrive tomorrow...oops today as early hours of the morning. On that note I will away to the crisp cottony cotton sheets and dream of the postie arriving when I awake. I was excited when I opened it haha wasn't marked as gift and was marked as correct price not sure how I got away with customs though |
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Post by Village idiot formerly tjlumle on Oct 26, 2013 1:29:30 GMT
4 orders received 2 to go!
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Foclecig
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Post by Foclecig on Oct 26, 2013 2:11:21 GMT
I got my protank 2's from the group buy on October 7th delivered Friday the 25/10/13. Not bad considering tracking said dispatched on the 16th 9 days to get here in London. Just waiting for two more orders from the other group buys now but patiently waiting as I have recieved all other orders from Doris and all have been good so far and have also had great customer service too! You made my weekend!  |
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Post by Village idiot formerly tjlumle on Oct 26, 2013 2:34:54 GMT
I got my protank 2's from the group buy on October 7th delivered Friday the 25/10/13. Not bad considering tracking said dispatched on the 16th 9 days to get here in London. Just waiting for two more orders from the other group buys now but patiently waiting as I have recieved all other orders from Doris and all have been good so far and have also had great customer service too! You made my weekend! Just thought I would say Bravo! Any clues on what the next group buy will be? |
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Foclecig
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Post by Foclecig on Oct 26, 2013 3:19:33 GMT
You made my weekend! Just thought I would say Bravo! Any clues on what the next group buy will be? Lol. Soon. i'll update it once we hold. |
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